Front Office
Max Marks: 30
Note: The Question paper is divided into three sections A, B, and C. Write Answer as per the given instruction.
Section-A
(Very Short Answer Type Questions)
Note: Answer all questions. As per the nature of the question you delimit your answer in one word, one sentence or maximum up to 30 words. Each question carries 1 mark. 6×1=06
1. Explain the concept of Time share hotel?
2.Explain about supplementary accommodation facilities available in India?
3. What is the major function of Front Office Operation?
4. Define active listening.?
5. What are out of order rooms?
6. Coordination is the essence of management’. Comment and discuss the importance of coordination in housekeeping department?
Section-B
(Short Answer Type Questions)
Note: Answer any four questions. Each answer should not exceed 100 words. Each question carries 3 marks.4×3=12
- What is a guest cycle? Explain in brief all the stages of the guest cycle
- What are the functions of front office accounting?
- Differentiate between FIT & GIT?
- What are the different bases of charging the room rent?
- Explain the importance of selling technique used by the front office staff.
- Write a short note on growth of tourism in the state of Rajasthan.
Section ‘C’
(Long Answer Type Questions)
Note: Answer any two questions. You have to delimit your each answer maximum up to 400 words. Each question carries 06 marks. 2×6=12
- What is a revenue centre in a hotel generally known as? What is the information that must be conveyed from the revenue centre to the front office for proper posting to guest folio?
- What are the possible causes of complaints by guest? How should a front office assistant handle the complaints.Explain the key handling procedure followed in the hotel.
- How does front office coordinate with, maintenance and Food & Beverage Service Department? 10. Define Bellboy. What are the various qualities needed in a Bellboy? Draw a hierarchy chart of Bell Desk.?
Latest Govt Job & Exam Updates: