ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS) | ||
END SEMESTER EXAMINATION – SEPT/OCT. 2015 | ||
B.COM (T.T.)- V SEMESTER | ||
C2 12 504: ORGANISATIONAL BEHAVIOUR | ||
Duration: 3 Hours Max. Marks: 100 | ||
SECTION – A | ||
I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | |
1. | When parties become emotionally involved and begin to focus on differences of opinion and opposing interests, what stage of conflict are they in? Name the next stage of conflict. | |
2. | Who form a clique? | |
3. | What is the behavioral component of an attitude? | |
4. | Intense heat, extreme cold and electric shock are examples of what type of Reinforcement? Explain. | |
5. | What is organisational climate in tourism Industry? | |
6. | Mention three types of goal changes. | |
7. | What do you mean by group cohesiveness? | |
8. | Mention some Curative measures of conflict management. | |
9. | Define self concept. | |
10. | What is the difference between task group and team group? | |
SECTION – B | ||
II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | |
11. | How can the management of a hotel industry continue to motivate Mr. Batliwala, Chief chef of the hotel restaurant from quitting his job? Define Motivation and explain the various financial and non financial incentives the hotel management could use to motivate their Chief chef. | |
12. | How do people process information input into decisions and actions. How do they arrive at a perception reacting to stimuli? | |
13. | Define Power and what are the various sources of power? | |
14. | Explain the various ways how attitudes of an individual towards others and self are formed. | |
15. | Mr. Khanna, Manager with a leading MNC has to withstand a major crisis with regard to rebranding the product image. He has to form and work in a Group till things are settled. What Process of group formation will he witness in days to come? | |
16. | What is cognitive learning? And describe the various principles of learning? | |
SECTION – C | ||
III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | |
17. | ‘A man is known by the company he keeps’ or ‘ like mother like daughter’ briefly explain the Heredity, Environmental and other factors jointly affecting an individual’s personality development.
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18. | Briefly explain the traditional and behavioral theories of leadership. | |
19. | Assignment of a new project to an already overloaded team Dhrona led to a Conflict in the organization which will take time in restoration. Explain the various sources of conflict, its consequences and restoration strategies in conflict management. | |
20. | Which Organizational Behavior model is perfect for a tourism agency? And why? Also explain the other models. | |
21. | What is Change? Mention the various Sources of resistance to change and explain the strategies to overcome these resistances to change. | |
SECTION – D | ||
IV) | Case Study (1×15=15) | |
22. | TECHNOLOGY UP GRADATION LEADING WAY TO STRESS AT WORK
Two factors influencing organizational behaviour today are the use of ethics in decision making and the impact that technology has on creating or easing work related stress. Ethics provide the foundation for human behaviour, both inside and outside of organizations. One’s sense of ethics is the ruler with which one measures one’s behaviour, thoughts, and decisions. Within organizations, unethical behaviour can also be illegal, providing a complicating twist to decision making. In business today, organizations must keep up with the changes in technology in order to remain competitive and thrive; yet, keeping up with changing technology can have negative impacts on stress in the workplace. The ethical debate facing individuals today questions whether decisions and actions are legal, equitable, and beneficial to the employees who must abide by the decisions and to the organization. Determining the ethical standards with which to live and work is not an easy task and it requires that the decision maker be fair, compassionate, and honest. Cultural, ethnic, socioeconomics, and societal influences need to be taken into consideration. Another factor that is essential to making decisions based on ethics is one’s ability to be empathic, or to imagine oneself in the situation of another. Numerous studies have been conducted that point to the fact that the behaviour of superiors and peers has the most impact on ethical or unethical behaviour, so it is of utmost importance that those employees of an organization in leadership positions first set a good example for others to follow. Very few organizations still exist that are not affected by the need to keep up with advances in technology. New technologies make old products better, causing the demand (and profitability) of old products to plummet; without making use of the advances in technology, an organization can cease to exist. This creates a double-edged sword for many organizations, because not only does the organization feel pressured as a whole, but that pressure extends throughout the organization to the individual employees. Keeping abreast of changes in technology today is “do or die” for organizations, and unfortunately, this carries a heavy load of stress. High levels of stress for a prolonged period of time are not beneficial to the employee, and certainly not to the organization. Stress can cause a myriad array of symptoms that affect not only the employee’s mental health, but also the employee’s physical health. The responsibility to reduce this stress resides not only with the employee, but with the organization that the employee works for as well. In order to avoid the consequences of prolonged stress that includes reduced productivity, increased absenteeism, poor morale, and higher insurance premiums, the organization must do everything within its ability to ensure that employees are adequately trained in new technologies and have access to information on how to reduce stress levels. In this way, organizations can ensure a happy, calm, energetic, alert, and dedicated workforce. There are certain factors that do not reside within an organization’s control, but the effects of ethical decisions and new technology on organizational behaviour are. The old attitude of “do what I say and not what I do” is no longer satisfactory in the face of today’s challenges to organizations or with the employee who not only works to provide for his or her family, but also for personal satisfaction, growth, and meaning. It is important that organizations place people in charge who can lead not only through inspiration, but through example. It is vital that organizations realize that employees are not a faceless, inanimate object, but a living, breathing organism that is just as affected and feel just as threatened by change as the organization is. Answer the following questions ( 2×7.5=15marks) a) Explain the causes and consequences of stress at workplace due to technology up gradation. b) What organization can do to manage the stress in employees yet keep up with the latest trends in organization behavior?
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