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ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)
END SEMESTER EXAMINATION – OCTOBER 2013
B.COM – I SEMESTER
PRINCIPLES OF MANAGEMENT
Duration: 3hours Max marks: 100
SECTION A
I. ANSWER ALL THE QUESTIONS. (10×2=20)
1. Define Management.
2. Mention Taylor’s principles of Scientific Management.
3. ‘She/ he keep machines, materials, tools etc., ready for operations by
workers concerned’. Whose work is described by this sentence under
functional foremanship?
4. If planning involves working out details for the future, why does it not
ensure success?
5. If an organisation does not provide the right place for physical and
human resource s in an organisation, which principle is violated? What
are the consequences of it?
6. Explain briefly job description.
7. Explain self-actualisation need in Maslow’s need-hierarchy theory.
8. Mention any four techniques of controlling.
9. Mention two internal source of recruitment and two external source of
recruitment.
10. What does the term ‘span of management’ refer to?
SECTION – B
II. ANSWER ANY FOUR OUT OF SIX (4×5=20)
11. Does informal organisation support the formal organisation? Explain with
reference to advantages and disadvantages of the same.
12. What are the steps taken by management in the planning process?
13. Briefly explain the various types of tests used in the selection process.
14. Management is a science as well as a profession. Discuss.
15. Explain Delegation and its principles.
16. Discuss the social responsibility of business towards various groups.
SECTION – C
III. Answer any THREE out of five. (3×15=45)
17. Explain the ‘Principles of Management’ contributed by Henry Fayol.
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18. Staffing function of management finds the right people for the right job.
Explain with reference to the steps in the selection process.
19. Describe the various types of organisation structure.
20. Make a comparison of ‘Theory X’ and ‘Theory Y’ introduced by McGregor
in his book ‘The Human Side of Enterprise’.
21. What do you mean by forecasting? Discuss the various techniques of
forecasting.
SECTION – D
IV. COMPULSORY QUESTION. (15 marks)
22.
Mr. Sunder, owner of a three star hotel at Muradabad employed 50 persons to
man various jobs in his hotel in 1990. Almost all of them were educated upto 10th
standard. The salaries paid by Mr. Sunder were high compared to other hotels at
Muradabad. He provided various benefits including free boarding, lodging,
medical and recreation to all employees. He was rated as the best employer in the
hotel industry in Muradabad. But he never allowed any two of the employees to
interact with each other while at work or off the work except work transaction.
He did not allow even the Accountant and Manager to share their personal
problems. He however used to discuss work-related issues with every worker
quite seriously.
But he never asked or allowed them to speak about their needs, desires,
sentiments, values etc. as he thought that he was the model employer in hotel
industry in Muradabad and he was meeting all the needs of his workers.
Another three star hotel was started in 1998 in Muradabad under the ownership
of Mr. Raj Sethi. Mr.Sethi offered comparatively lesser wages and benefits. Even
then surprisingly, 35 employees working with Mr. Sunder including the manager
and the accountant joined Sethi’s Hotel.
Questions:
a) Do you feel that the workers of Mr. Sunder were really satisfied with their
jobs? If yes why? If not, why?
b) Despite higher wages and benefits why the turnover rate was high in Mr.
Sunder’s Hotel
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