1. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)

END SEMESTER EXAMINATION – OCTOBER 2014

B.COM – I SEMESTER

PRINCIPLES OF MANAGEMENT

Duration: 3hours                                                                                         Max marks: 100

SECTION – A

1. Answer ALL the following questions. Each carries 2 marks.          (10×2=20)

 

1. Distinguish between Management and Administration.
2. “Management is getting things done through others”. Elaborate.
3. What do you mean by controlling?
4. Define Ethics.
5. Who are the Human Resources?
6. Is “Management an Art or Science”. Comment.
7. Give the meaning of Social Responsibility?
8. Mention any four techniques of controlling.
9. What do you mean by Attrition?
10. What does the term ‘span of control’ refer to?

 

                                          SECTION – B

1. Answer any FOUR questions. Each carries 5 marks.                           (4×5=20)
2. Explain the principles of Organisation.
3. What is HRM? Explain the Objectives of HRM.
4. What is planning ? what are the steps involved in it?
5. “Leaders are not born but made.” Comment.
6. Explain the basic steps in the control process.
7. Discuss the social responsibility of business towards various groups.

                                                     SECTION – C

• Answer any three questions.  Each carries 15 marks.                   (3×15=45)

 

17. Define Leadership. Explain the various styles of Leadership.
18. Explain the Principles of Management.
19. Explain the sources of Recruitment.
20. Explain Maslow’s needs Hierarchy theory.
21. What do you mean by forecasting? Discuss the various techniques of forecasting.

 

 

SECTION – D

1. COMPULSORY QUESTION.                        (15 marks)

22.

Ms. Jahnavi was appointed as a Stenographer in a public limited Company in the year 1985, along with two others. The other two stenographers were confirmed in their service after the successful completion of one- year probation period. Surprisingly, Ms. Jahnavi was kept under suspension for having submitted false information with regard to her qualifications .  She was issued a charge sheet giving 7 days to explain why disciplinary action should not be taken under the relevant standing orders of the company.

Ms. Jahnavi gave explanation stating that she was registered with Employment Exchange to which she had submitted copies of marks sheets with regards to qualification as passed in 1^st year secretarial practice and failed in one subject, i.e., senior shorthand in final year .

She stated that her name was sponsored by Employment Exchange and two company officials scrutinised her application and relevant documents and was called for the interview. Before reporting to duty the original records were again verified and retained by the company.

Ms. Jahnavi claimed that she had not submitted any false information in the company’s employment application  form.  She also stated that her application should have been rejected at the interview stage if the originals verified were incorrect.  Further , she requested the management to revoke suspension and close the case.

The management constituted the enquiry committee giving reasonable opportunity to Ms.Jahnavi to defend her. Ms. Jahnavi claimed that she had not submitted any false information and later submitted marks sheets of passing senior shorthand and requested the management to close the case. The enquiry officer found Ms. Jahnavi not guilty and hence the management revoked suspension and closed the case.

Questions:

1. How did the management appoint a candidate who as failed in one subject? Do you think the officials were bribed?
2. Why the company did not initiate disciplinary action against the officials who did not verify marks sheets correctly?
3. If Ms. Jahnavi had submitted false information, why the company has not punished her even after enquiry?
4. What title you can suggest to this case.

 

 

 

 

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