St. Joseph’s College of Commerce (Autonomous) 

End Semester Examination – March /April 2014

B.Com (Travel & Tourism) – IV Semester

TOURISM OPERATIONS & INFRASTRUCTURE

 

Time: 3 hrs                                                                                              Max. Marks: 100

 

Section – A

1. Answer all the questions. Each carries two marks:                    (10×2 =20)

 

1. Elucidate between Travel Agent and a Tour Operator?
2. What are the different types of package tours?
3. What is travel information manual?
4. Explain the customs clearance of incoming passengers.
5. Fill in the blanks:
6. a) The head office of FHRAI is located in __________
7. b) The international trade body formed by group of airlines is called as _______________
8. c) _____________________________________________ provides financial assistance to various enterprises developing tourism related activities.

d)Travel Agents Association  of India was formed in the year ______________

 

6. Write in brief the advantages of railways.
7. Explain what are International Air travel classes.
8. What is the mission of National Tourism Policy of India?
9. Give any two Action Programs of the Ministry of Surface transport.
10. Mention the different types of travel agencies.

 

Section – B

1. Answer any four Each carries 5 marks.                               (4 x 5 =20)

 

11. Explain the functions of a Travel Agent in the Tourism Industry.
12. Elucidate on the conditions that are to be fulfilled to get a citizenship in any country.
13. Write a short note on health regulations for international travel.
14. What are the aims and services of IATA?
15. What are the essential services that must be provided by the government towards tourism infrastructure?
16. Briefly describe the steps taken by an individual if his passport has been lost while travelling locally or abroad.

 

Section – C

 

1. Answer any three    Each carries 15 marks:.                (3 x 15 = 45)
2. Accommodation forms an integral part of a tourism package. Throw light upon the evolution and types of accommodation.
3. The National tourism policy of India has come up with various Action Programs. Elucidate.
4. “The tourism organizations need to co-ordinate with the various sectors of the of the tourism industry to ensure that they function harmoniously and with maximum profits.” Explain the different private sector organisations relating to tourism in India.
5. What are the necessary steps to be taken by an individual to set up a travel agency and also explain the various sources of income for a travel agency?
6. Visas are referred as permits by some of the countries. Briefly describe the types of visas.

 

Section – D

 

• Compulsory question – Case study                                     (1 x 15 = 15)

           22.

Safety and security of tourists!

Safety and security of tourists is of paramount importance in any country as it majorly impacts the inflow of foreign tourists in the country. Domestic tourist movements are impacted in states and tourist locations where tourists consider a threat to their safety and security. It holds special significance for India which has been ranked at a low level of 74 amongst 140 global economies on safety and security parameters as per the World Economic Forum’s T&T Competitiveness Report 2013. Government has made concerted efforts towards increasing the safety and security of tourists in India. One of the main efforts in this direction includes setting up of a special tourist police. Following Kochi in Kerala where the first tourist police station in the country was set up in 2010 several other states such as Andhra Pradesh, Delhi, Goa, Himachal Pradesh, Jammu and Kashmir, Karnataka, Kerala, Maharashtra, Madhya Pradesh, Odisha, Punjab, Rajasthan, and Uttar Pradesh have deployed Tourist Police in one form or the other.  The indicative tasks of the tourist police include ensuring safety and security of tourists by providing them information on safe lodging and transportation, effective and fast handling of enquiries and complaints, regular surveillance and immediate action in case of any identified misconduct. The tourism ministry is also making efforts towards sensitising various stakeholders through electronic and print campaigns for ensuring the safety and security of tourists. Provision of funds under the Central Financial Assistance to states of Rajasthan, Uttar Pradesh and Andhra Pradesh for setting up of Tourist Facilitation and Security Organization on a pilot basis and issuance of guidelines for adoption of code of conduct for safe and honorable tourism issued to hotels, guides, tour operators and other professionals and institutions are other important steps. With rise in number of women travellers both in terms of domestic as well as foreign tourists, ensuring their safety has emerged as a major concern. The Ministry of Tourism has launched a sensitization campaign, ‘I respect women’, with an aim to raise awareness about the need for sensitive behavior towards women and to provide greater security . Guidelines issued at the 2012 APEC Tourism Ministerial Meeting towards ensuring tourist safety may also be implemented:

• Encouragement of risk assessment and management by the private sector before commencement of travel
• National tourist administrations of APEC economies to compile and exchange best practices of establishing appropriate regulations
• Maintain a transparent and balanced mechanism for generating travel advisories
• Develop online travel registration tools for collecting data on outbound tourists
• Put in place administrative arrangements to get quick access to tourists data without compromising the data privacy for identifying tourists in times of emergency
• Regulation and monitoring of various service providers in tourism value chain to ensure compliance and safety.

 

While steps have already been initiated in this direction, there is a need for ensuring effective implementation of the policies and actions drafted to ensuring safety and security of tourists.

 

Questions:

 

1. What is the step taken by the government to ensure safety and security for the tourists in India ?

 

1. Do you think the measures taken up by the government are sufficient? What do you think should be added to the above stated measures?

 

1. Why is safety and security one of the important aspect of tourism? Elucidate with an example.

 

 

 

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