1. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)

END SEMESTER EXAMINATION – OCTOBER 2014

BCOM  (Travel &Tourism) – I SEMESTER

PRINCIPLES OF MANAGEMENT

Duration: 3 Hours                                                                                       Max. Marks: 100

SECTION – A

 

1. Answer ALL the questions. Each carries 2 marks.                                       (10 x2 =20)

 

1. “Michelle and George are typists in a company. They both have the same work experience and educational qualification. Michelle is getting Rs. 12,000 per month and George Rs. 15,000 per month as salary for the same working hours. Which principle of management is being violated in this case. Substantiate.
2. What is ‘Management by exception’?
3. Mention two merits and demerits of centralisation.
4. List the steps involved in the process of control.
5. What are Self –Actualisation needs?
6. State any four principles of directing.
7. Mention any four techniques of forecasting.
8. What function does leading serve?
9. Explain any two factors affecting span of control.
10. What are hygiene factors? Explain with an example.

 

SECTION – B

1. Answer any FOUR Each carries 5 marks.                         (4×5=20)

 

11. Briefly explain McGregor’s theory of motivation.
12. How F.W. Taylor and Henri Fayol differ in their approach to management

thought?

13. What are the social responsibilities of business towards its stakeholders?
14. What are the advantages of Laissez-faire / free-reign leadership?
15. What is MBO? Explain its advantages.

 

P.T.O…….

 

16. Identify and explain the principles of this concept.

 

 

SECTION – C

III)      Answer any THREE questions.    Each carries 15 marks.                    (3×15=45)

 

17. a)“Legal behavior is not necessarily ethical behavior” Comment
18. b) Bring out with examples four principles of Organisation.

(7+8)

18. Decision making is the primary test of management.” Discuss this statement and explain the process of decision making.
19. Write a brief note of the various sources of Recruitment.
20. Is management an art or a science ? Substantiate.
21. Describe the different methods of comparing the actual results with expected results for the purpose of evaluating the effectiveness of control system.

SECTION – D

 

1. IV) Case study- Compulsory questions. (15 marks)

 

22. The British Forestry Commission has a huge responsibility. It cares for 8,27,000 hectares of sustainably-managed woods and forests and plants more than 17 million trees a year. Its mission is “to protect and expand Britain’s Forest and woodlands and increase their value to society and the environment”. The Board of Commissioners is responsible for overseeing the work of the Forestry Commission across Great Britain as a Whole. However there are national committees for each of Scotland, England and Wales. The Forestry Commission is therefore is structured by geography.

 

The Forestry Commission’s structure allows it to benefit from centralization. While forest policy differs between the three countries, some internal policy decisions are still made at the top of the hierarchy. Some hierarchies have many layers within them. This often leads to a narrow span of control. This means that each manager is only responsible for a small number of people. These tall organizations allows for tighter control and supervision but may stifle motivation or the creativity of the workers. This sort of structure does not fit with the work carried out at the Forestry Commission.

 

The Forestry Commission has a flat organization structure. This has fewer buyers and larger spans of control. Communication is generally quicker in this structure and enables creative approaches and the freedom to explore new options.

 

For this structure to be effective, workers need to be able to take responsibility for their decisions. Organizations like Forestry Commission need to indentify the best structures to enable them to meet their objectives. They must also be able to respond quickly to the internal and external factors affecting their work. Examples of the projects include Educational projects and Climate changes projects.

 

Answer the following:

 

1. Describe the key features of the current organization structure of the Forestry Commission.
2. What is meant by Span of Control? Identify the factors affecting the span of control.
3. Suggest an alternative structure stating why you think it would be suitable for them.
4. What are the disadvantages of the structure suggested by you?

 

                                                                                   

       

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