ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS) |
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| END SEMESTER EXAMINATION – MARCH/APRIL 2016 | ||||
| B.COM (T.T.) – VI SEMESTER | ||||
| C2 12 605: INTERNATIONAL AIRLINE MANAGEMENT (ELECTIVE P-III) | ||||
| Duration: 3 Hours Max. Marks: 100 | ||||
| SECTION – A | ||||
| I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | |||
| 1. | What components constitute Airside Management? | |||
| 2. | What are the services offered by Airlines? | |||
| 3. | What are Aircraft Weight and Basic Weight? | |||
| 4. | State the physical components of a terminal area. | |||
| 5. | Define Medical Clearance Unit. | |||
| 6. | What is a medium range aircraft? | |||
| 7. | What is Unmanned Aircraft and Unmanned Aircraft System? | |||
| 8. | What are the Anti-Hijacking measures? | |||
| 9. | Explain Mobile Check-in. | |||
| 10. | Define Sterile and Non Sterile area. | |||
| SECTION – B | ||||
| II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | |||
| 11. | Explain the procedure for Special Passenger : Passenger requiring Medical assistance. | |||
| 12. | Explain different types of baggage’s in detail. | |||
| 13. | Explain the Wardrobe Essential for men and Women. | |||
| 14. | Define CRM. Explain what CRM IS and IS NOT. | |||
| 15. | Explain the Aircraft System and Terminology. | |||
| 16. | What techniques are adopted to make customer feel important? | |||
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SECTION – C |
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| III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | |||
| 17. | State the Physical Components of a Terminal Area. | |||
| 18. | Explain in detail different kinds of check in procedures? | |||
| 19. | Explain the Theory of flight. | |||
| 20. | Explain the Ground and Flight safety measures. | |||
| 21. | How to calm customers on telephone? | |||
| SECTION – D |
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| IV) | Case Study (1×15=15) | |||
| 22. | The Charkhi Dadri Mid Air crash killed all 349 people on board both planes, making it the world’s deadliest mid-air collision, the deadliest aviation accident to occur in India, and the third-deadliest aircraft accident in the
history of aviation. With reference to the above case write an essay covering the following:
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