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St. Joseph’s College of Commerce (Autonomous)
End Semester Examination – March /April 2016
| B.Com (T.T.) – IV Semester | ||
| C2 12 402: TOURISM OPERATION AND INFRASTRUCTURE | ||
| Duration: 3 Hours Max. Marks: 100 | ||
| SECTION – A | ||
| I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | |
| 1. | Define Travel Agents. | |
| 2. | How many types of Passports are there? | |
| 3. | Expand IATA, TIM, UFTAA, FHRAI. | |
| 4. | List various essentials services of Tourism Infrastructure. | |
| 5. | State the different types of transportation with examples. | |
| 6. | Explain tourism policy & tourism planning. | |
| 7. | Mention any four types of supplementary accommodations. | |
| 8. | Who are the principle suppliers for travel agency? | |
| 9. | Write a note on Permit Charges. | |
| 10. | Give the meaning of Motel & Resorts. | |
| SECTION – B | ||
| II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | |
| 11. | Describe various sources of income for Travel agencies. | |
| 12. | List the important documents needed for International travel. | |
| 13. | Discuss the components of a tour package. | |
| 14. | State the aims and objectives of TAAI. | |
| 15. | Write a note on IATO and its importance. | |
| 16. | Explain different types of journeys with examples. | |
| SECTION – C | ||
| III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | |
| 17. | Discuss different types and various functions of Travel agencies. | |
| 18. | Describe VISA, its types, documents and procedure of availing it. | |
| 19. | Indian Railways play active role in promoting Indian tourism. Comment. | |
| 20. | Explain Evolution of Accommodation and Transportation. | |
| 21. | How various levels of Tourism policy and planning promote growth of Infrastructure facilities in tourism? | |
| SECTION – D | ||
| IV) | Case Study – Compulsory question. (1×15=15) | |
| 22. | Agent had 33passengers on a conducted GIT to Far East Countries covering 04 different countries for 12nights/13days tour. One Passenger’s relative died in his home town and he insisted to leave the tour to join for funeral. Another Passenger lost his passport on a tour but insists to continue the tour without documents. This was a jinxed tour on 10th day one passenger lost his hand bag consisting of medicines and foreign exchange.
Discuss various means and methods to be followed by Tour Escort to ensure successful operation of this tour by handling all the three customers’ requirement and simultaneously ensuring that other members have a pleasant tour. |
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