LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034 LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034B.Sc. DEGREE EXAMINATION – COMPUTER SCIENCEFOURTH SEMESTER – APRIL 2008CS 4204 / CS 4202 – KNOWLEDGE BASE DOMAIN
Date : 25/04/2008 Dept. No. Max. : 100 Marks Time : 9:00 – 12:00 PART – AAnswer All the Questions: (10 x 2 = 20)1. Define the term: Market Valuation.2. What is Knowledge Management?3. What is Tacit knowledge?4. List out the four phases that involved in the 10 Steps of the Road Map.5. Define the term: KPMG Snapshot.6. What is Skill Alignment?7. What is HeadCount?8. What is MBO?9. Define the term: Knowledge intensity.10. What is services sector firms?PART – B Answer All the Questions (5 x 8 = 40)11 a) Write a short notes on Intellectual Capital. (Or) b) Explain about Knowledge Management’s value proposition.
12 a) Explain the sources of Knowledge that helps Knowledge Management. (Or) b) Explain about the levels of Professional Knowledge.
13 a) Explain about Online Customer Support. (Or) b) Write short notes on Decision Making.
14 a) Write notes on Expense Management. (Or) b) Explain about Demographics.
15 a) Write a short notes on Current Incentives and Reward systems. (Or) b) Explain about Emerging trends in Knowledge-Based Firm.PART – CAnswer any two: (2 x 20 = 40)16 a) Give a brief account on process focused drivers and economic drivers.b) Explain in detail about infrastructural evaluation and system deployment.
17 a)Discuss in briefly about Sales Management. b) Explain in briefly about Information Loops.
18. a) Give a brief account on worker ownership. b) Explain Smarter Incentives of Knowledge-Based firm.
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