1. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)

SUPPLEMENTARY Examinations – APRIL 2013

M.I.B – IV SEMESTER

ADVANCED COMPUTER APPLICATIONS FOR BUSINESS

Note: Attach this question paper to your answer sheet.     – C.O.E.

Duration: 3 Hrs                                                                                                         Max. Marks: 100 

Section – A

 

1. Answer THREE questions out of four.                     (3 x 5 = 15)

 

• Outline the Three Stages of a Typical ERP Implementation Process.
• How does the “Pyramid “Approach help in strategizing Business Processes.
• Identify the key benefits claimed by ORACLE’s

( a ) E-Mail Centre

( b ) Call Centre Intelligence in the context of CRM

• What do you understand by an “Extended Enterprise “?

 

 

Section – B

1. Answer TWO questions out of Three.                                (2×10 = 20)

 

• Explain with a Flow Chart the most Common Loan System followed by Banks
• Explain with a Flow Chart the Sequence of Customer-centric Operations followed by Telecom Service Providers.
• What are the Benefits of the Nokia Model of Integrated IT Applications ?

 

Section – C

• Answer ONE question out of Two                                                                  ( 10 Marks )

 

• Explain briefly the SAP NETWEAVER Approach towards configuring a Customized ERP Solution for a Company & compare the same with the Odette Approach.

 

• Explain with a Sketch the Hoshin Model of Performance Assessment

OR

Explain with a Sketch the Recommended IT Architecture for Performance Assessment based on the BI Model.

 

 

 

 

Section – D

                                                                                                                              ( 25 Marks )

10. A well-known European Brand has decided to enter the Indian Market with a range of

fast-moving Products like Mixer Grinders & Microwave Ovens. They would like to first

satisfy themselves with the Market Potential & then decide on their Marketing &

Manufacturing Strategy. As a first step, they have set up an office, implemented the

Sales & Relationship Management Modules of an ERP, depute a Sales Team & would like

to start selling the Products from their Parent Plant.

 

Answer the following Questions to guide this Company :

1. Draw Two Pyramids & guide them on the Strategy they should adopt

 

1. Outline the Sales & Distribution Process in the form of a Flow Chart
2. What are the Four Stages of SCM for Production Planning & what are the Confirmations taken at each of the Stages ?
3. What are the typical Outputs generated from the ERP Manufacturing Module ?

What are their Functions in Manufacturing?             ( any three )

 

Section – E

1. Answer THREE questions out of Five.                                                 (3×10 = 30)

 

• In an integrated ERP System, briefly outline any three of the following cycles in sequence & list out the Final outputs from the respective Modules:

 

1. Sales Order process cycles
2. Purchase process cycle
3. Inventory Planning process cycle
4. Manufacturing Planning process cycle from the BOM Stage upto the release of Process Cards
5. Capacity Planning process cycle

 

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