App-cab refusal: Cops’ FB page flooded with plaints | Kolkata News

timesofindia.indiatimes.com

Kolkata: Almost two weeks after the Majerhat bridge collapse, hapless residents of Behala had turned to cops, protesting against repeated cancellations of rides by app-cab drivers. There had been even a protest at Taratala.
But more than a year after the tragedy, the app-cab refusal has only increased, spreading beyond the geographical fringes of the city.
The Wednesday’s incident at Park Circus, where a woman was pushed off the vehicle by the app-cab driver with the help of a friend, shows that the drivers are now demanding extra money to complete trips, even to popular destinations like Howrah station.
The Facebook page of Kolkata traffic police lists out at least three serious cases of cancellation – in one case, the passenger even asked to alight from the vehicle after starting the trip. The police said even though proper action will be taken against the drivers, they will also meet the app-cab companies to verify the claims and ensure that a proper mechanism is in place to check such instances.
In the first incident, Satadru Sinha recounted how he had booked an Uber to Rajani Kutir at Behala’s Becharam Chatterjee Road from the Brabourne flyover around 9.15pm. “I loaded my luggage into the car, but the driver asked me to get off the moment he saw he would have to travel to Behala. Adding to my trouble, the app-cab provider deducted Rs 47 for cancelling the ride,” he alleged on the Facebook page.
However, both the app-cab aggregators — Uber and Ola — assured TOI that they have taken all steps to tackle the situation. “We are co-operating with the police. We have taken off the partners from our platforms for cancelling trips with no valid reason,” said a spokesperson.
Police sources claimed that the complaints have been on the rise. “We have not been informed about any corrective step by the aggregators. We have asked the traffic guards to take action against such cases,” said a cop at Lalbazar.
An app cab driver – who is present on both platforms – told TOI, “We have stopped cancelling rides after the additional time to reach Behala came down to 20-30 minutes. Some drivers cancel the bookings when the home option is not granted at night. The operators assign passengers to the drivers whose houses are located in opposite directions.”



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