Business Communication I

ST. JOSEPH’S COLLEGE OF COMMERCE(AUTONOMOUS)
END SEMESTER EXAMINATION – OCTOBER 2013
B.COM – III SEMESTER(TRAVEL& TOURISM)
BUSINESS COMMUNICATION -I
Note: Answer this question paper in a separate answer script.
Time:1 ½ Hours Max. Marks: 50
SECTION – A
I) Answer ALL the questions in one or two sentences. (10 x 1 = 10)
1. List out the steps in process of communication?
2. What are the two types of job application letters?
3. Define memo?
4. What do you mean by Grape wine Communication?
5. State the difference between office memorandum and office order?
6. What do you mean by show cause notice and charge sheet?
7. List the kinds of business letter?
8. What do you mean by Dunning Letters?
9. Mention four modern communication devices?
10. What do you mean by stunt collection letters?
SECTION – B
II) Answer any FOUR questions from the following: (4x 5= 20)
11. What are the various stages of a collection series?
12. Explain the functions of a business letter?
13. Write a short note on fax
14. Draft a letter to the department of telecommunication, requesting them to
install a telephone in your office?
15. Write a memo on the following situation
“Specimen memo from the Purchase officer to managing director informing
about the purchase order”
SECTION – B
III) Answer any TWO questions from the following: (2×10= 20)
16. Draft a series of four collection letters beginning with a formal notification of
the debt and ending with a hint at legal proceedings?
17. Explain any four barriers of communication?
18. Write a short note on the following?
• Video conferencing
• Tele printers
19. Draft an application letter and resume for the post of the marketing manager
of a Tourism firm?
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