1
ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)
END SEMESTER EXAMINATION – OCTOBER 2013
B.COM – V SEMESTER
EMPLOYEE RELATIONS MANAGEMENT (ELECTIVE P-I – HR)
Duration : 3Hrs Max. Marks: 100
SECTION – A
I) Answer ALL THE questions. (10×2=20)
1. Give the meaning of Job Evaluation.
2. What do you mean by Living Wage.
3. Define “Counselling”
4. Give the meaning of “Social Security”.
5. Define “industrial Health”.
6. Define “Empathy”.
7. What is meant by “Industrial relations”.
8. Give the meaning of “collective Bargaining”.
9. Define “Stress”.
10. What is meant by “Empowerment”.
SECTION – B
II) Answer ANY FOUR of the following (4×5=20)
11. “Job worth is the base for fixing emoluments”. Highlight the
factors which influence employee remuneration.
12. Highlight and explain the reasons for introducing, “Employee
Welfare Measures”.
13. Explain the Principles (Do’s and Don’t’s) of “Counselling”.
14. Explain the significance of “Labour Laws”.
15. Explain the “ways”/ “measures” through which employees
/managers can reduce Job Stress.
16. Write a note on Participative Management.
SECTION – C
III) Answer ANY THREE of the following: (3×15=45)
17. Explain in detail, the ‘Causes of Accidents’.
2
18. Explain the features of ‘Self -directed teams’. Write the key
differences between Traditional Organizations and Empowered
team organizations.
19. Explain the concept of Alcoholism and Drug abuse. Highlight
important preventive measures for Alcoholism and Drug abuse.
20. Write a note on, (i) Need for welfare activities in India, (ii)
development of a compensation plan.
21. Why Industrial Disputes happen? Explain the Dispute settlement
machinery with a diagram.
SECTION – D
IV) Compulsory Case Study (1×15=15)
Company ABC produces nails. The machines that cut the nails produce a noise level
of 95 dB. These machines are all in a row in one section of the factory and need to be
operated by a worker for eight hours a day. All workers have been given ear
protectors but they do not wear them because it is too hot and uncomfortable.
Questions:
(1) What solutions to this problem can you suggest?
(2) What are the health effects of exposure to too much noise?
(3) Explain the methods of Noise control from Sender’s end and Reciever’s end.
Employee Relations Management (Elective P-I – Hr)
St. Joseph’s College of Commerce B.Com. V Sem Employee Relations Management (Elective P-I – Hr) Question Paper PDF Download
ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS) | ||
END SEMESTER EXAMINATION – SEPT/OCT. 2015 | ||
B.B.M. – V SEMESTER | ||
HRM 505: EMPLOYEE RELATIONS MANAGEMENT (ELECTIVE P-I – HR) | ||
Duration: 3 Hours Max. Marks: 100 | ||
SECTION – A | ||
I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | |
1. | Define Industrial relations. | |
2. | Define strikes. | |
3. | Define stress. | |
4. | What is internal equity? | |
5. | What is the formula for calculating gratuity in India? | |
6. | What is living wage? | |
7. | State one difference each between lay-off and retrenchment. | |
8. | What is workers participation in management? | |
9. | What are quality circles? | |
10. | What are self-directed teams? | |
SECTION – B | ||
II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | |
11. | What are the objectives of Workers Participation in Management? | |
12. | Does collective bargaining promote opposition? Is it the best way of regulation at workplace? Comment. | |
13. | List out the benefits under EPF Scheme. | |
14. | What are some of the career interventions? Explain briefly. | |
15. | What are the basic components of managerial remuneration? | |
16. | List out the welfare facilities available to employees according to Factories Act, 1948. | |
SECTION – C | ||
III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | |
17. | Identify the approaches from the statements given below. Explain these approaches. Compare the approaches to industrial relations. Which one seems to be more realistic to you?
a. Trade Unions are essentially “outsiders” who have no legitimate presence in the workplace. b. Potential for conflict is inherent in industrial relationship. |
|
18. | Outline the sources and consequences of stress. | |
19. | Explain in detail the dispute settlement mechanism as per the Industrial Disputes Act,1947. | |
20. | Outline the safety measures to be provided by the employers to the employees. Briefly explain them. | |
21. | What is workplace violence? What should employers do following an incident of workplace violence? | |
SECTION – D |
||
IV) | Case Study (1×15=15) | |
22. | Accident on the way to office
Since safety of employees is important to most companies in Bangalore both in public and private sector, they provide transport to their employees. Buses, cars, mini buses are engaged in pick up and drop employees from home to workplace and back.
One of the public sector employees, Mr. Nanjappa was walking from his house to the nearest bus stop to board the company’s bus. While he was crossing the road a private car hit him.
He was taken to a hospital with bleeding head injuries and after 2 days he died in the hospital.
The family members of Mr. Nanjappa claimed compensation from the company, though he met with an accident outside the company stating that while he was going to the office he died.
Questions: a. Do you think the company should pay compensation to the Employee who dies outside the company? Yes or No. Give reasons. b. Is there any law to pay compensation to employees who die or meet with an accident while on the way coming to the office? c. How do we prove that he was on the way and coming to office only?
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END SEMESTER EXAMINATION – OCTOBER 2015
B.COM / B.B.M. – V SEMESTER – ANSWER KEY |
|||||
:EMPLOYEE RELATIONS MANAGEMENT (Elective P-I – HR) | |||||
Duration: 3 Hours Max. Marks: 100 | |||||
SECTION – A | |||||
I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | ||||
1. | Define Industrial relations
Acc to Henry Richardson , “ IR are the art of living together for the purpose of production”.
Acc to H.A .Clegg, “ The field of IR includes the study of workers and their trade unions, management, employers associations and the state institutions concerned with the regulation of employment”
|
||||
2. | Define strikes.
Strike means a cessation of work by a body of persons employed in any industry acting in combination, or a concerted refusal, or a refusal under a common understanding of any number of persons who are or have been so employed to continue to work or to accept employment. |
||||
3. | Define stress.
A state of mental or emotional strain or tension resulting from adverse or demanding circumstances. |
||||
4. | What is internal equity?
“Internal equity exists when employees in an organization perceive that they are being rewarded fairly according to the relative value of their jobs within an organization”. |
||||
5. | What is the formula for calculating gratuity in India?
Gratuity Calculation In India = [ (Basic Pay + D.A) x 15 days x No. of years of service ] / 26 |
||||
6. | What is living wage?
A wage which is high enough to maintain a normal standard of living |
||||
7. | State one difference each between lay-off and retrenchment.
Lay-off is temporary Retrenchment is permanent |
||||
8. | What is workers participation in management?
According to Keith Davis, “Workers’ participation refers to the mental and emotional involvement of a person in a group situation which encourages him to contribute to group goals and share in responsibility of achieving them”. |
||||
9. | What are quality circles?
A group of employees who meet regularly to consider ways of resolving problems and improving production in their organization. |
||||
10. | What are self-directed teams?
A self-directed work team (SDWT) is a group of people, usually employees in a company, who combine different skills and talents to work without the usual managerial supervision toward a common purpose or goal. Typically, an SDWT has somewhere between two and 25 members. |
||||
II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | ||||
11. | What are the objectives of Workers Participation in Management?
The objectives of workers’ participation in management are as follows:
1. To raise level of motivation of workers by closer involvement. 2. To provide opportunity for expression and to provide a sense of importance to workers. 3. To develop ties of understanding leading to better effort and harmony. 4. To act on a device to counter-balance powers of managers. 5. To act on a panacea for solving industrial relation problems. |
||||
12. | Does collective bargaining promote opposition? Is it the best way of regulation at workplace? Comment.
Based on the students opinion- Yes or NO Justify based on the same. Key words expected : Collaboration, win-win situation, conflict,etc |
||||
13. | List out the benefits under EPF Scheme.
1. Provident Fund benefits 2. Pension Benefits 3. Withdrawal Benefit 4. Death Benefits |
||||
14. | What are some of the career interventions? Explain briefly
Promotions Transfers Job enrichment Job enlargement Learning and development Developmental job assignments Coaching/ mentoring Pay restructuring Job restructuring
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||||
15. | What are the basic components of managerial remuneration?
Basic/ base salary: fixed compensation paid regularly with periodical increase say once in a year regardless of the rate of growth of the business Short term incentives: cash paid/ company paid trips and picnics for achieving short terms goals like achieving sales targets for the year Long term incentives: Stock option plans Special executive benefits: insurance policies at company cost, health insurance Benefits: paid leave, health care, survivor’s protection, retirement plans. Perks : company car, housing, club membership, entertainment, news paper, house maintenance, maid servant’s charges.
|
||||
16. | List out the welfare facilities available to employees according to Factories Act,1948.
1.Washing facilities and Facilities for storing and drying clothing Facilities for sitting 2.First-aid appliances – one first aid box not less than one for every 150 workers 3.Canteens when there are 200 or more workers. 4.Shelters, rest rooms and lunch rooms when there are 75 or more workers. 5.Crèches when there are 30 or more women worker |
||||
SECTION – C | |||||
III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | ||||
17. | Identify the approaches from the statements given below. Explain these approaches. Compare the approaches to industrial relations. Which one seems to be more realistic to you?
1. Trade Unions are essentially “outsiders” who have no legitimate presence in the workplace. 2. Potential for conflict is inherent in industrial relationship. Ans: 1.Unitary Approach 2.Pluralistic Approach Comparison Basis Unitary 1.Assumptions 1.Integrated group of people, common interests,values,objectives 2.Nature of conflict 2. Irrational (not expressible) 3.Resolution of conflict 3. Coercion( forcefully)
Comparison Basis Unitary 1.Assumptions 1.Sectional groups, different values, interests,objectives. 2.Nature of conflict 2. Inevitable,rational, and structural. 3.Resolution of conflict 3. Compromise and agreement
Giving opinion on which approach is better |
||||
18. |
Outline the sources and consequences of stress.
|
||||
19. | Explain in detail the dispute settlement mechanism as per the Industrial Disputes Act,1947
1.Grievance Redressal Committee Employing 20 or more workers. The objective of this committee is to solve disputes arising out of individual grievances. 2.Works Committee For promoting dialogue between the employer and the workmen and for securing and preserving amity 3.The conciliation officer may be appointed by the government for specified area or specified industries. Their main duty is to investigate and promote settlement of disputes by inviting the parties to come to a fair and amicable settlement. 4.Government may, as occasion arises, constitute a board of conciliation with an independent person as chairman and equal representatives of the parties concerned as its members. 5.Labour Court 6.Industrial Tribunal
|
||||
20. | Outline the safety measures to be provided by the employers to the employees. Briefly explain them
Fencing of machinery Work on near machinery in motion. Employment prohibition of young persons on dangerous machines. Striking gear and devices for cutting off power. Self-acting machines. Casing of new machinery. Prohibition of employment of women and children near cotton-openers Hoists and lifts.
|
||||
21. | What is workplace violence?What should employers do following an incident of workplace violence?
Workplace violence is violence or the threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job-related deaths. However it manifests itself, workplace violence is a growing concern for employers and employees nationwide.
1.Encourage employees to report and log all incidents and threats of workplace violence. 2.Provide prompt medical evaluation and treatment after the incident. 3.Report violent incidents to the local police promptly. 4.Inform victims of their legal right to prosecute perpetrators. 5.Discuss the circumstances of the incident with staff members. 6.Encourage employees to share information about ways to avoid similar situations in the future. 7.Offer stress debriefing sessions and post-traumatic counseling services to help workers recover from a violent incident. 8.Investigate all violent incidents and threats,monitor trends in violent incidents by type or circumstance, and institute corrective actions. 9.Discuss changes in the program during regular employee meetings |
||||
SECTION – D | |||||
IV) | Case Study (1×15=15) | ||||
22. | Accident on the way to office
Since safety of employees is important to most companies in Bangalore both in public and private sector,they provide transport to their employees .Buses, cars,mini buses are engaged in pick up and drop employees from home to workplace and back.
One of the public sector employees,Mr. Nanjappa was walking from his house to the nearest bus stop to board the company’s bus. While he was crossing the road a private car hit him.
He was taken to a hospital with bleeding head injuries and after 2 days he died in the hospital.
The family members of Mr. Nanjappa claimed compensation from the company,though he met with an accident outside the company stating that while he was going to the office he died.
Questions: 1.Do you think the company should pay compensation to the Employee who dies outside the company? Yes or No. Give reasons 2.Is there any law to pay compensation to employees who die or meet with an accident while on the way coming to the office? 3.How do we prove that he was on the way and coming to office only?
|
St. Joseph’s College of Commerce B.B.A. 2015 Employee Relations Management (Elective P-I – Hr) Question Paper PDF Download
ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS) | ||
END SEMESTER EXAMINATION – SEPT/OCT. 2015 | ||
B.B.M. – V SEMESTER | ||
HRM 505: EMPLOYEE RELATIONS MANAGEMENT (ELECTIVE P-I – HR) | ||
Duration: 3 Hours Max. Marks: 100 | ||
SECTION – A | ||
I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | |
1. | Define Industrial relations. | |
2. | Define strikes. | |
3. | Define stress. | |
4. | What is internal equity? | |
5. | What is the formula for calculating gratuity in India? | |
6. | What is living wage? | |
7. | State one difference each between lay-off and retrenchment. | |
8. | What is workers participation in management? | |
9. | What are quality circles? | |
10. | What are self-directed teams? | |
SECTION – B | ||
II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | |
11. | What are the objectives of Workers Participation in Management? | |
12. | Does collective bargaining promote opposition? Is it the best way of regulation at workplace? Comment. | |
13. | List out the benefits under EPF Scheme. | |
14. | What are some of the career interventions? Explain briefly. | |
15. | What are the basic components of managerial remuneration? | |
16. | List out the welfare facilities available to employees according to Factories Act, 1948. | |
SECTION – C | ||
III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | |
17. | Identify the approaches from the statements given below. Explain these approaches. Compare the approaches to industrial relations. Which one seems to be more realistic to you?
a. Trade Unions are essentially “outsiders” who have no legitimate presence in the workplace. b. Potential for conflict is inherent in industrial relationship. |
|
18. | Outline the sources and consequences of stress. | |
19. | Explain in detail the dispute settlement mechanism as per the Industrial Disputes Act,1947. | |
20. | Outline the safety measures to be provided by the employers to the employees. Briefly explain them. | |
21. | What is workplace violence? What should employers do following an incident of workplace violence? | |
SECTION – D |
||
IV) | Case Study (1×15=15) | |
22. | Accident on the way to office
Since safety of employees is important to most companies in Bangalore both in public and private sector, they provide transport to their employees. Buses, cars, mini buses are engaged in pick up and drop employees from home to workplace and back.
One of the public sector employees, Mr. Nanjappa was walking from his house to the nearest bus stop to board the company’s bus. While he was crossing the road a private car hit him.
He was taken to a hospital with bleeding head injuries and after 2 days he died in the hospital.
The family members of Mr. Nanjappa claimed compensation from the company, though he met with an accident outside the company stating that while he was going to the office he died.
Questions: a. Do you think the company should pay compensation to the Employee who dies outside the company? Yes or No. Give reasons. b. Is there any law to pay compensation to employees who die or meet with an accident while on the way coming to the office? c. How do we prove that he was on the way and coming to office only?
|
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
END SEMESTER EXAMINATION – OCTOBER 2015
B.COM / B.B.M. – V SEMESTER – ANSWER KEY |
|||||
:EMPLOYEE RELATIONS MANAGEMENT (Elective P-I – HR) | |||||
Duration: 3 Hours Max. Marks: 100 | |||||
SECTION – A | |||||
I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | ||||
1. | Define Industrial relations
Acc to Henry Richardson , “ IR are the art of living together for the purpose of production”.
Acc to H.A .Clegg, “ The field of IR includes the study of workers and their trade unions, management, employers associations and the state institutions concerned with the regulation of employment”
|
||||
2. | Define strikes.
Strike means a cessation of work by a body of persons employed in any industry acting in combination, or a concerted refusal, or a refusal under a common understanding of any number of persons who are or have been so employed to continue to work or to accept employment. |
||||
3. | Define stress.
A state of mental or emotional strain or tension resulting from adverse or demanding circumstances. |
||||
4. | What is internal equity?
“Internal equity exists when employees in an organization perceive that they are being rewarded fairly according to the relative value of their jobs within an organization”. |
||||
5. | What is the formula for calculating gratuity in India?
Gratuity Calculation In India = [ (Basic Pay + D.A) x 15 days x No. of years of service ] / 26 |
||||
6. | What is living wage?
A wage which is high enough to maintain a normal standard of living |
||||
7. | State one difference each between lay-off and retrenchment.
Lay-off is temporary Retrenchment is permanent |
||||
8. | What is workers participation in management?
According to Keith Davis, “Workers’ participation refers to the mental and emotional involvement of a person in a group situation which encourages him to contribute to group goals and share in responsibility of achieving them”. |
||||
9. | What are quality circles?
A group of employees who meet regularly to consider ways of resolving problems and improving production in their organization. |
||||
10. | What are self-directed teams?
A self-directed work team (SDWT) is a group of people, usually employees in a company, who combine different skills and talents to work without the usual managerial supervision toward a common purpose or goal. Typically, an SDWT has somewhere between two and 25 members. |
||||
II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | ||||
11. | What are the objectives of Workers Participation in Management?
The objectives of workers’ participation in management are as follows:
1. To raise level of motivation of workers by closer involvement. 2. To provide opportunity for expression and to provide a sense of importance to workers. 3. To develop ties of understanding leading to better effort and harmony. 4. To act on a device to counter-balance powers of managers. 5. To act on a panacea for solving industrial relation problems. |
||||
12. | Does collective bargaining promote opposition? Is it the best way of regulation at workplace? Comment.
Based on the students opinion- Yes or NO Justify based on the same. Key words expected : Collaboration, win-win situation, conflict,etc |
||||
13. | List out the benefits under EPF Scheme.
1. Provident Fund benefits 2. Pension Benefits 3. Withdrawal Benefit 4. Death Benefits |
||||
14. | What are some of the career interventions? Explain briefly
Promotions Transfers Job enrichment Job enlargement Learning and development Developmental job assignments Coaching/ mentoring Pay restructuring Job restructuring
|
||||
15. | What are the basic components of managerial remuneration?
Basic/ base salary: fixed compensation paid regularly with periodical increase say once in a year regardless of the rate of growth of the business Short term incentives: cash paid/ company paid trips and picnics for achieving short terms goals like achieving sales targets for the year Long term incentives: Stock option plans Special executive benefits: insurance policies at company cost, health insurance Benefits: paid leave, health care, survivor’s protection, retirement plans. Perks : company car, housing, club membership, entertainment, news paper, house maintenance, maid servant’s charges.
|
||||
16. | List out the welfare facilities available to employees according to Factories Act,1948.
1.Washing facilities and Facilities for storing and drying clothing Facilities for sitting 2.First-aid appliances – one first aid box not less than one for every 150 workers 3.Canteens when there are 200 or more workers. 4.Shelters, rest rooms and lunch rooms when there are 75 or more workers. 5.Crèches when there are 30 or more women worker |
||||
SECTION – C | |||||
III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | ||||
17. | Identify the approaches from the statements given below. Explain these approaches. Compare the approaches to industrial relations. Which one seems to be more realistic to you?
1. Trade Unions are essentially “outsiders” who have no legitimate presence in the workplace. 2. Potential for conflict is inherent in industrial relationship. Ans: 1.Unitary Approach 2.Pluralistic Approach Comparison Basis Unitary 1.Assumptions 1.Integrated group of people, common interests,values,objectives 2.Nature of conflict 2. Irrational (not expressible) 3.Resolution of conflict 3. Coercion( forcefully)
Comparison Basis Unitary 1.Assumptions 1.Sectional groups, different values, interests,objectives. 2.Nature of conflict 2. Inevitable,rational, and structural. 3.Resolution of conflict 3. Compromise and agreement
Giving opinion on which approach is better |
||||
18. |
Outline the sources and consequences of stress.
|
||||
19. | Explain in detail the dispute settlement mechanism as per the Industrial Disputes Act,1947
1.Grievance Redressal Committee Employing 20 or more workers. The objective of this committee is to solve disputes arising out of individual grievances. 2.Works Committee For promoting dialogue between the employer and the workmen and for securing and preserving amity 3.The conciliation officer may be appointed by the government for specified area or specified industries. Their main duty is to investigate and promote settlement of disputes by inviting the parties to come to a fair and amicable settlement. 4.Government may, as occasion arises, constitute a board of conciliation with an independent person as chairman and equal representatives of the parties concerned as its members. 5.Labour Court 6.Industrial Tribunal
|
||||
20. | Outline the safety measures to be provided by the employers to the employees. Briefly explain them
Fencing of machinery Work on near machinery in motion. Employment prohibition of young persons on dangerous machines. Striking gear and devices for cutting off power. Self-acting machines. Casing of new machinery. Prohibition of employment of women and children near cotton-openers Hoists and lifts.
|
||||
21. | What is workplace violence?What should employers do following an incident of workplace violence?
Workplace violence is violence or the threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job-related deaths. However it manifests itself, workplace violence is a growing concern for employers and employees nationwide.
1.Encourage employees to report and log all incidents and threats of workplace violence. 2.Provide prompt medical evaluation and treatment after the incident. 3.Report violent incidents to the local police promptly. 4.Inform victims of their legal right to prosecute perpetrators. 5.Discuss the circumstances of the incident with staff members. 6.Encourage employees to share information about ways to avoid similar situations in the future. 7.Offer stress debriefing sessions and post-traumatic counseling services to help workers recover from a violent incident. 8.Investigate all violent incidents and threats,monitor trends in violent incidents by type or circumstance, and institute corrective actions. 9.Discuss changes in the program during regular employee meetings |
||||
SECTION – D | |||||
IV) | Case Study (1×15=15) | ||||
22. | Accident on the way to office
Since safety of employees is important to most companies in Bangalore both in public and private sector,they provide transport to their employees .Buses, cars,mini buses are engaged in pick up and drop employees from home to workplace and back.
One of the public sector employees,Mr. Nanjappa was walking from his house to the nearest bus stop to board the company’s bus. While he was crossing the road a private car hit him.
He was taken to a hospital with bleeding head injuries and after 2 days he died in the hospital.
The family members of Mr. Nanjappa claimed compensation from the company,though he met with an accident outside the company stating that while he was going to the office he died.
Questions: 1.Do you think the company should pay compensation to the Employee who dies outside the company? Yes or No. Give reasons 2.Is there any law to pay compensation to employees who die or meet with an accident while on the way coming to the office? 3.How do we prove that he was on the way and coming to office only?
|