General English And Business Communication

St. Joseph’s College of Commerce B.Com. 2014 I Sem General English And Business Communication Question Paper PDF Download

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St. Joseph’s College of Commerce (Autonomous)

End Semester EXAMINATION – OCTOBER 2014

B.Com – iii Semester

GENERAL ENGLISH AND BUSINESS COMMUNICATION

Duration : 3 Hours                                                                                          Max Marks: 100

Section – A

  1. I) Answer the following questions in about four paragraphs each               (3×15 =45)
  2. The essay ‘Is there an Indian way of thinking?’ by A.K. Ramanujan speaks about the struggle that Indians have experienced over the years to hold on to their traditions and culture and at the same time embrace modernity. As students of this century how have you dealt with tradition and modernity? Narrate your experience.
  3. Muhammad Yunus went out of his way to reach out the concerns of the society. What is your opinion about the step taken by Muhammad Yunus? Comment on the practical learning experiences of present education system.
  4. As members of an urban society how do you relate yourself with the problems that the farmers face? Being a student of commerce what would be your perspective on the economic policy that would help Indian farmers? Discuss with reference to P. Sainath’s essay.

Section – B

  1. Summarize the arguments of Arundhathi Roy against the use of nuclear weapons in the essay ‘The End of Imagination’.     (10 marks)
  2. Interpret the picture with reference to the essay by Arundhathi Roy ‘The End of Imagination’    (5 marks)

 

Section – C

  1. II) Answer the following questions in about 100 words each (ANY THREE) (3X5 = 15)
  2. Briefly explain need and functions of a Business Letters?
    7. Explain the layout of the formal letter with a structure.
    8. What are the barriers of communication? Discuss.
    9. What do you think are the limitations that a fresher faces while attending an interview?
    10. Write a note on the pre-interview preparation techniques.
  3. Draft the following letter (ANY TWO)                  (2×10 =10)
  4. You had ordered some goods to be delivered by a specified date. The goods did not arrive on time and are of no use to you now. Write to the supplier cancelling the order and pointing out that you have incurred considerable loss on account of his negligence.
  5. Write a letter to a retail store reminding them that they have neither settled their account, nor replied to your earlier reminders. Offer to take installment payments to help them to settle the account.
  6. The head of you organization is worried about the amount of time employees are spending during the ‘tea break’. Draft a memo to be signed by him and circulated to all employees, asking them to be at their desk during duty hours.

Section – D

  1. Write a letter of application with C.V in response to the following advertisement.

(10 marks)

We require young men with brilliant academic record for our management trainee scheme. Selected candidates will be trained for two years in accounts purchase, administration and technical functions. On successful completion of training they will be absorbed in a suitable scale on our management cadre and posted to our units in Goa, Bangalore and Chennai. During training they will be paid a fixed stipend of Rs 80,000/-p.m. Applicants should be first class graduates in arts, commerce, science or engineering, and possess qualities of leadership. Age not more than 25 years. Apply within 15 days to Dion Engineering Works Ltd., 43/17, Antony Nicolus Street, Mumbai -5600001.

  1. Write a conversation between an interviewer and interviewee of six questions and answers in a role play situation.  (5 marks)

 

St. Joseph’s College of Commerce IV Sem General English And Business Communication Question Paper PDF Download

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St. Joseph’s College of Commerce (autonomous)
End Semester Examination – MARCH / APRIL 2015
B.Com – IV Semester
C1 14 4 ge: GENERAL ENGLISH AND BUSINESS COMMUNICATION

Duration: 3 hours                                                                                                 Max.  Marks: 100

Section – A

  1. Answer the following questions. Each carries 15 marks.                      (2 x 15=30)

 

  1. “The Seven Ages of Man” is an excerpt from Shakespeare’s play As You Like It. The poem begins with a phrase, ‘All the world’s a stage’ which is famous all over the world. In this poem, Shakespeare compares life to a stage and has divided life into seven stages each having its own varied traits and features. Describe these stages keeping its relevance to the present time.
  2. ‘To be or not to be is probably the best-known line from all drama or literature. Certainly, if anyone is asked to quote a line of Shakespeare this is the one that first comes to mind for most people. The question for Hamlet was whether to continue to exist or not – whether it was nobler to suffer the slings and arrows of an unbearable situation, or to declare war on the sea of troubles that afflict one, and by opposing them, end them’.
    Why do you think that Hamlet is in dilemma? Have you come across such situations in your life? Narrate one such situation, how did you handle the same.

 

Section – B

  1. Read the passage and answer the questions given below

An inspiring victory for tribal people around the world’

The DongriaKondh tribal people of India have successfully stopped a mine from opening up on their traditional lands. DW speaks to Sophie Grig from Survival International, who supported the protests for a decade.

DW: After ten years of protests, the Indian environment ministry has now rejected a huge bauxite mining project by the multinational company Vedanta. Survival International has called this a ‘sensational victory’. How likely is it that a small group like the DongriaKondh win a case for their rights, when they are pitched against a huge multinational like Vedanta?

Sophie Grig: It’s fantastic news; it’s a real David and Goliath story.  There’s only about 8000 Dongria people. One of the main reasons why they have had this great success is their incredible tenacity and courage and the fact that they are so united and so proud of their way of life. They are so determined to protect their sacred hills that they have done everything they can to campaign against the mine. That has also been supported by Survival International and a number of other organizations both on the ground and internationally.

In this battle that the Dongria fought for such a long time, the group were confronted with many obstacles. Can you give us an idea of what they experienced?

Their leaders have been arrested, there have been a lot of threats against them, there has been a lot of pressure and harassment for the community. There’s also been a lot of pressure from the company who have tried to buy them off by claiming that they will bring development. The Dongria have rightly said ‘We don’t want development’, ‘What sort of development is it, if you destroy our hills?’

The Dongria have a wonderful agricultural system where they have huge numbers of plants that they cultivate or collect from the forest that enable them to live well and very happily in their hills, as they have done for generations. They say ‘Development for us is being able to live here and make our own choices’.

Defenders of this mining project have always said that the Dongria, like other tribal people, are among the most impoverished in the country and they need economic development. Isn’t that also the case?

They certainly don’t see themselves as poor and in fact they told us ‘We live like kings’. They feel like they live a very wealthy and happy existence in the hills. They themselves look at people in the plains and in the cities and they feel sorry for them. They say, ‘You have to pay for your water’, ‘You have to pay for everything, we get it for free in the hills, why would we want to leave’. What they want is to be able to live their own way of life on their own land.

And, of course, this land is also sacred to them.

Yes, it is. They worship the hills they live in which would have been destroyed by the mining company. That’s also played a huge part in their rejection of the mines.

Apart from the determination of the DongriaKondh, how important was the international campaigning on their behalf? What was the tipping point that made this victory possible?

I think that the international and national campaigns were extremely important. The Dongria on their own, however determined they were, would not have been able to generate the awareness in the government of what was happening to them on the ground. That’s the danger when tribal people’s voices are just ignored. They needed the national and the international pressure to make the government sit up and listen.

Survival’s campaign involved us making a film which allowed them to speak out themselves. We know that 600,000 people viewed that film. Thousands of letters were sent to the Indian government, protests were held, we lobbied the British government and they condemned the mining there and the Church of England disinvested from Vedanta mining. Then, the Supreme Court said that the Dongria should be allowed to make the decision. This last weekend, the news has finally come that the [Indian environment] ministry has said no. So, it’s been a culmination of all that hard work.

 

What repercussions will this news have for other tribal people in Asia and around the world?

We know that the news of the Dongria is being listened to. And the big meetings they had last August, and the way that they rejected the mine back then, has already had repercussions. I have spoken to Sami reindeer herders in Sweden who said that they were inspired by the Dongria’s rejection of the mine and that it galvanized them in their cause.

Vedanta will have looked at the Dongria and thought, ‘Here are 8000 people living in a really remote part of Odisha’. They didn’t think that these people were going to be able to stop them. They didn’t think people were going to be able to find out about it. This can really send a strong message to mining companies and governments that they cannot go ahead with mines like this or other development projects on the lands of tribal people without getting the consent of those tribal people. And, if they don’t want it, that has to be listened to and it can’t go ahead.

But, bauxite is in high demand. Even though new places are being explored, there might be no real alternatives to the place that Vedanta wanted to mine in. Do you think there will be a new attempt to gain access to the sacred hills of the DongriaKondh?

I would love to say no, but who knows. There is an election coming up in India and it is always possible that the decision might be overturned. I think at the moment though there’s so much public attention that has gone into this case, it would be extremely difficult for it to be overturned. But it’s definitely something that the Dongria will be watching.

There’s a refinery that has been built at the base of their hills, which was supposed to be processing the bauxite mined in the area. While that is still there, the Dongria will be nervous about further attempts to mine. But, I think as things stand, it’s a huge victory and we have to hope that it will be maintained.

Sophie Grig is an Asia Expert for Survival International and is based in London.

Answer the following questions in about 150 words.  Each carries 10 marks.  (2×10=20)

  1. How do you relate the problem of the Dongria tribes with the limitations of globalization? Do you consider globalization as threat especially to under developed nations?
  2. How do you relate contemporary politics in terms of globalization? Comment on the present scenario connecting India and the world, giving special reference to US role in the global market.

Section – C

  • Answer the question in about 150 words         (10 marks)
  1. Can we say that Anna and Gurov’s relationship is a case of bad timing or destiny? What does the short story “The Lady with the Dog” say about relationship?

Section – D

  1. Answer the following questions.                          (40 marks)
  2. A Committee consisting of the Factory Manager, Marketing Manager, and Executive head has been asked to look into the possibility of opening a new branch in Bangalore. Draft the report to be made after completing the survey, giving recommendations.                                                                                  (5 marks)
  3. Write a report on the Annual Cultural Day/ Annual College Day. (5 marks)

 

  1. Create an attractive print advertisement with the salient feature for New Year Offer for product of your choice. Draft a sales letter for the same.          (10 marks)

 

  1. (a)List the points to keep in mind while drafting circular for the meetings.
    (b)Draft a notice calling a meeting of the Finance Committee of your company to              plan for annual budget.                                                                                              (5+5)

 

  1. (a)Draft a public notice informing the public in general the Mr. Santhosh is no longer an employee of your company.

(b) Draft a notice about announcing the change of the venue of an entrance test for the medical students.                                                                                                  (5+5)

 

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St. Joseph’s College of Commerce IV Sem General English And Business Communication Question Paper PDF Download

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REG NO:

ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)
END SEMESTER EXAMINATION – MARCH / APRIL 2016
B.COM – IV SEMESTER
C1 14 4 GE: GENERAL ENGLISH AND BUSINESS COMMUNICATION

Duration: 3 hours                                                                                             Max.  Marks: 100

Section – A

  1. Read the below passage and answer the following questions.                    (20marks)

Will the GATS close on higher education?

In a GATS regime, there would be no means of ensuring that only high-quality universities enter the fray to set up shop, nor would there be any means of controlling the cost of education they provide

After extended talks in Nairobi, India and other member countries of the World Trade Organisation (WTO) signed the ministerial agreement on December 19. At the forefront of the talks was India’s struggle to get developed countries to agree to reduce their food subsidies, which are perceived to be adversely affecting farmers from developing nations. India and the U.S. resolved differences over public stockholding of food grains, with the U.S. agreeing to an indefinite “peace clause” which protects member countries from being challenged under other WTO agreements. The document released by the WTO also states that developed countries will remove export subsidies immediately, while developing nations will do so by 2018. Almost everything that has been agreed upon has qualifiers and is time-bound, and all this will be discussed by experts. But what has been stunning in the agreement is the lack of dialogue and social concern about the General Agreement on Trade in Services (GATS) agenda — of offering for global trade, as commodities, services such as higher education; health; life insurance; research and development in the physical sciences, social sciences, humanities; and so on.

The WTO document refers to a waiver, according to which the non-least developed country (LDC) members can give preference to services and service providers from LDCs. This will be in place for another 15 years. India is categorised as a developing country, a non-LDC. As of now, 35 countries which have been classified as LDCs by the United Nations have become members of the WTO, with Afghanistan being the latest to join as a member during the Nairobi conference. Commerce Minister Nirmala Sitharaman has said that India has negotiated hard to ensure that the interests of the LDCs and the developing countries are kept at the centre of the WTO agenda. With India looking to play a greater role in the South Asian region, this might be a persuasive argument. But while this is laudable, there are other pieces to the puzzle that do not add up.

India has the youngest population in the world. With half its people below the age of 25, it faces the challenge of educating its youth and preparing them for taking up employment both within the country and outside. In this context, it has been mooted that the entry of foreign education providers would help in a big way. Also, while such educational exchanges have already been happening, they have largely been unregulated. The usual argument favouring entry into the GATS rests on the need for foreign support in educating Indian youth and for regulating this as a trade. But much lies beneath these simple arguments. Talk of increasing the Gross Enrolment Ratio in Higher Education from the present 13 per cent to 30 per cent by 2020 may, for instance, remain a pipe dream.

A level playing field is what the GATS would enforce, but the field would be level only for the traders, not for society at large. In a country like India where a large fraction of people are still first-generation learners, ensuring equitable development is paramount. Yet, when education is treated as a tradable commodity, there can be no concessions on social justice mores. The government cannot even continue to subsidise its own institutions or support needy students through scholarships or reservation policies, as those would be interpreted as unfair trade practices. Hard-won policies of equity and constitutional guarantees would be reduced to mere rhetoric. Any disputes that arise in this regime would have to be referred not to the judiciary but to the WTO’s Dispute Settlement Body.

A horror story

The middle class cannot be too overjoyed either that the flouting of reservation norms would mean greater opportunities for them. In a GATS regime, there would be no means of ensuring that only high-quality universities do not enter the fray to set up shop, nor would there be any means of controlling the cost of education they provide. This has all the makings of a horror story in a country where education loans have become morale-sapping burdens in the process of acquiring the advantage of higher education, and student suicides happen frequently.

Developed countries with ageing populations, and which thus have a growing skill crunch, may try to succeed in siphoning away students from the affluent section, who manage to acquire skills, for employment. This will come at a cost, as it would also exacerbate the brain drain issue.

These offers are not new; they were made in 2005. However, these issues have not been taken up for re-examination, and, as a result, they have slowly been relegated to the back seat of public discourse. To be sure, the GATS works on the principle of progressive liberalization. It is unlikely that once an offer is made, it can be withdrawn in the next round of negotiations. Any withdrawal of, say, a sector or sub-sector, can only be compensated by making a comparable offer involving another sector.

The government has already been trying to introduce education reforms that indicate its own willingness to adopt the GATS agenda in education. These include the four-year undergraduate programme, the choice-based credit system, cutting down on the non-National Eligibility Test fellowships, and research funding. All of this has been met with opposition from the student community and educationists. But that was at a time when there was no international agreement binding the government from acting, or even rolling back decisions not popular with the stakeholders. All this leaves us with the big question: how can a democracy protest for its rights when its government has relinquished its power to concede?

  1. According to the above article what has been the significant achievements of GATS regime?                                                                                      (5 Marks)
  2. In commenting on GATS the writer also says that “…there are other pieces to the puzzle that do not add up.” What are these ‘other pieces of the puzzle’?

(5 marks)

  1. What are the relationships between globalization, trade and service agreements between nations and higher education? Comment with respect to the Indian context.  (10 Marks)

Section – B

  1. II) Answer the following questions in about 150 words each    (2×10=20)

4. “…I felt so sick, so miserable, so ashamed, somehow. Alongside of me, not three yards away, lived a human creature who had nobody in the world to treat her kindly, affectionately, and this human being had invented a friend for herself.” These lines convey the message that Mr. student revaluated his judgmental attitude and quick dismissal . Why do we become pre judgmental about people around us? How does this attitude hinder socialization?

  1. Is Anna and Gurov’s relationship simply a case of emotional infidelity? What does “The Lady with the Dog” say about relationships?

Section-C

III. Answer the following questions in about THREE paragraphs each.   (2×10=20)

  1. Suicide is an important theme inHamlet. Why does Hamlet believe that, although capable of suicide, most human beings choose to live, despite the cruelty, pain, and injustice in the world? (“To be, or not to be” soliloquy (III.i.56–88).

 

  1. ‘The seven stages of human life is a concept first devised by the ancient Greek philosopher Claudius Ptolemy. Ptolemy believed that the structure of the universe is dominated by spheres and therefore associated the classical planets with stages of life. The association of each planet and stage of life relates closely to the speed of their movement around the zodiac. The fastest sphere is associated with birth, and the slowest is associated with the last years of life’. The picture represents these stages. Discuss this image with respect Shakespeare’s soliloquy in ‘As You Like It’.

 

Section –D

  1. Answer the following questions.          (2×15=30)
  2. Create a print advertisement for the product of your choice and draft a sales letter.
  3. Draft a report
    You are a member of a committee that is campaigning for an international sports competition to be hosted in your home town. You have received the following memo:

To: Committee members
From: Chairman
I would be grateful if all members could write a short report giving their views on the following points:

  1. why our town would be a suitable host for the competition
    b. any objections to our campaign and how we can overcome them
    c. suggestions as to how we can make the best use of our budget
  2. Answer the following questions. Each carries 5 marks. (2×5=10)
  3. Discuss the various means of advertisements.
  4. Draft a notice for a team meeting to discuss the product launch.

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