1
ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)
END SEMESTER EXAMINATION – OCTOBER 2013
B.B.M. – V SEMESTER
HUMAN RESOURCE DEVELOPMENT (ELECTIVE P-II- HR)
TIME: 3 HRS MAX MKS: 100
SECTION – A
I) ANSWER ALL THE FOLLOWING QUESTIONS. (10X2=20)
1. What are the different life positions?
2. Mention the types of teams generally found in an organisation.
3. Mention any 2 objectives of counselling.
4. How does human reaction to change occur?
5. What is Role playing technique?
6. Give 2 benefits of sensitivity training.
7. How does training benefit organisation.
8. Define Induction.
9. Define HRD.
10. Explain Adult Ego State.
SECTION – B
II) Answer any FOUR from the following questions. (4×5=20)
11. Discuss the relationship between HR & Internet.
12. Goleman has suggested five components of Emotional Intelligence. Explain.
13. Explain Recent Alternative Work Arrangements adopted by MNC’s.
14. What strategies can Management use to overcome resistance to change at individual
Level?
15. “Executive Development involves acquiring different skills”. With respect to this
statement explain the various types of skills.
16. Write Notes on Quality Circles emphasising their benefits.
SECTION – C
III) Answer ANY THREE from the following: (3×15=45)
17. Explain Areas of Ethical issues in managing Human Resource.
18. Explain the followinga)
Analysis of self awareness
b) Analysis of transactions
c) Script Analysis
19. Explain the techniques used in Building Team Performance in detail.
20. Explain briefly the general methods of Training of Personnel.
21. Define HRD and explain HRD strategies.
SECTION – D
IV) Case study – Compulsory (15 marks)
22. Google India: Searching Its Way To The Top
It seems almost certain now that ‘Google’ and ‘innovation’ are synonymous to each other.
And to make sure that this sense of innovation is deeply instilled in the work culture at
2
Google India, Googlers (as the employees are fondly referred to as) enjoy the freedom to
innovate and spend 20% of their time on anything they are really passionate about. It was
perhaps this freedom that led to the creation of the path breaking Google Map Maker in
2008 which was conceived and developed by the Indian engineering team. Having set
Indian operations in 2003, Google India has achieved the number one spot in Great Place to
Work- Institute’s Study. Also ranked #1 in the Industry Category of the IT sector, Google
India has always adopted a collaborative work culture encouraging employees to build a
unique camaraderie amongst each other through programs such as Peer Bonus (where an
employee nominates a co-worker or a colleague for a bonus for helping him achieve his
target or complete an assignment), Know Your Googler Wall (where interesting trivia about
new joiners are put up along with their goofy pictures to help others know them well), et al.
The three things that make Google India a great workplace The sheer brilliance and calibre
of great minds they get to work with, the sense of pride they get out of this unique
opportunity to make a change to the world, and lastly, the extensive focus on innovation
that enables them to passionately and constantly think of innovative products and services
and keeps them motivated each single day.” They share their thoughts with Top
Management. This is the success story of Google India as a great workplace.
The HR practices followed at Google India that differentiates it from its counterparts in
the industry are providing a sense of empowerment to employees and encourage them to
take initiatives. They have bright young people working for, who have this urge to be heard,
which compels them to always think of innovation and be empowered. Secondly, they give
them a fun and stimulating work environment so as to enhance their productivity. Working
at Google is not about the number of hours you put in but with how much passion you work
within the stipulated time frame.
If you look at the values of Google, then there are a few things among many that Google
stands for viz. working with great people, innovation being the lifeblood of Google and
Googlers, constantly challenging the status quo, empowerment to employees, diversity to
reflect their user base in workforce, etc. They Leverage on the capability of its people to
come out with brilliant products and services, Google has become what it is today and
expanded its customer base across the globe. Google is a successful company because it is a
great workplace and enjoys the complete passion and commitment of its people.
Diversity is managed with treating everybody with respect regardless of role, gender and
position. Secondly, by giving freedom and empowerment to people to take decisions. It
fundamentally believes that it has 1,500 smart managers with the capability to take better
decisions than a handful of senior managers. Further, they keep on conducting formal and
Informal forums and one-on-one meetings to enable employees across functions and levels
to interact with each other.
Questions:
A. Would you say that Google India is a great workplace because it is a successful
company, or vice versa?
B. Given the vastness and diversity of the workforce at Google India, how does it go
about managing diversity?
C. Why is Google India a Great Place to work?
D. Explain the unique HRD practices at Google India.
&&&&&&&&&&&&&&&&&&&&&&&
3
AAA
ANAS
ANSAAWE