International Logistics And Supply Chain Management

St. Joseph’s College of Commerce M.I.B. 2012 IV Sem International Logistics And Supply Chain Management Question Paper PDF Download

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ST.JOSEPSH’S COLLEGE OF COMMERCE (AUTONOMUS)

END SEMESTER EXAMINATION – APRIL 2012

M I B – IV SEMESTER

International LOGISTICS AND SUPPLY CHAIN MANAGEMENT

 

TIME: 3 hours                                                                                               Max.    MARKS: 100

 

Instructions:

Please manage time and write answers to the point. Avoid unnecessary and lengthy answers. Please write neatly and legibly.

Please use charts, graphs, examples to explain concepts

 

SECTION – A

  1. Answer any SEVEN Questions out of NINE.              (7×5=35)

 

  1. Explain JIT manufacturing and state the limitations of JIT?
  2. What are the golden rules of returns management?
  3. Explain the factors that influence the delivery function in SCM?
  4. State the different business models in reverse logistics?
  5. What are the important drivers to efficient and effective supply chain performance? Explain with an example?
  6. State the advantages of 3PL?
  7. What are the variables that need to be considered to improve customer service and how do you manage them?
  8. Define and Explain Value Chain Management?
  9. Explain with examples, how demand can be segregated into different categories.

 

SECTION-  B

  1. Answer any THREE Each carries 15 marks.                               (3×15=45 )

 

  1. What is Lean thinking and manufacturing? How is it different from agile manufacturing? Describe the 7 wastes?
  2. Define and Discuss MPS / MRP / CRP and DRP as planning concepts of manufacturing in managing supply chain?
  3. Define warehouse planning and operations process? Describe the different formats of warehouses?
  4. What are the common reasons for out sourcing the SCM function? Why do these relationships fail?
  5. Explain the concept of category sourcing? How can you segment the sourcing process to develop a strategy and mitigate the risk?

 

SECTION – C

  • COMPULSORY question – Case Study               (20 marks)

 

Mr.Ashok Thampi, the owner of Bangalore Electronic Hardware Audio and Video Enterprises (BEHAVE) was happy to receive the “Best Retailer Award”. BEHAVE sold 300 Samsung television sets in the month of March 2012. This was an all time record as BEHAVE normally use to sell about 100 TV’s a month in the past. BEHAVE clocked a turnover of Rs.30 Lakhs in March, a 200% jump against the normal monthly turnover of Rs.10 Lakhs.

Samsung Electronics had unleashed a marketing blitz and demand had suddenly shot up. George the Marketing Manager at Samsung – Bangalore estimated that he would sell about 50000 TV’s in the year (April 2012 to March 2013) and expected BEHAVE to sell about 3600 TV’s in this period. This all round optimism of good sales was fuelled by IPL, Wimbledon, Olympics, New family drama’s, Latest Movies and also a reduction in the sales tax for TV’s.

 

Samsung wanted to achieve an all time record of 1 million Televisions in a year and wanted to beat stiff competition from players like LG, Phillips, Sony, Panasonic and other local players. Samsung had informed all its managers in India that the factories would take 15 days to service orders in the normal course but with the sudden spurt in demand there could be a delay of 10 days.

 

In order to motivate the retailers, Samsung offered a special 20% margin against the normal 10% that the television industry offered to trade. They also added other goodies like a fully paid holiday in Thailand for the retailers who achieved targets, plus cash incentives to sales staff at the retailer stores, etc. It was also decided to reduce the service level from 95% to 90%. To give all this Samsung wanted the retailers to accept cash on delivery as the new terms of trade.

 

All retailers had absolute confidence in Samsung to pull off their ambitious goal of 1 Million Televisions. George explained that he would be affecting 4 equal lots of the annual estimated sales for each retailer, so that no retailer would miss the win-win situation. Samsung charges its retailers Rs.10000 for each delivery irrespective of lot size.

 

Ashok realised that his company would be under tremendous pressure to bring in additional working capital by way of investment in stocks, and he would need larger warehousing capabilities, insurance etc. Ashok found out that he was currently incurring an annual cost of 19% for warehousing, insurance, security etc. Ashok felt it would be a good idea to get a new godown, spend a little more on upgrading the showroom, insurance, security systems etc, but this would increase his annual cost by 25%.

 

To achieve the annual sales plan, investments in a new showroom, godown, better profits, etc, Ashok realised that he had to manage his inventory cost very efficiently. Ashok felt that Samsung should affect 6 equal lots instead of 4.

 

QUESTIONS:

 

  1. What is the total inventory holding cost of BEHAVE as per Samsung’s delivery plan?
  2. Will the total inventory holding cost be different as per Ashok’s delivery plan?
  3. What method can BEHAVE adopt to reduce cycle stock. What are the methods by which Samsung can positively influence safety stock?
  4. Discuss two basic models of order cycle management? Please provide an example.
  5. Why is the EOQ model unrealistic?
  6. Is it sensible for Ashok to invest in a new showroom, godown, etc? Will this additional investment give Ashok some relief in inventory holding cost? Please quantify your answer in Rupees.

 

 

St. Joseph’s College of Commerce M.I.B. 2013 IV Sem International Logistics And Supply Chain Management Question Paper PDF Download

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ST.JOSEPSH’S COLLEGE OF COMMERCE (AUTONOMUS)

END SEMESTER EXAM – APRIL 2013

M.I.B. – IV SEMESTER

INTERNATIONAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT

 

TIME: 180 MINUTES                                                                                               MARKS: 100

 

 

SECTION – A

  1. Answer all                                                               (10×2=20)

 

  1. Define “Cycle Stock”?
  2. Define ‘EOQ’?
  3. Define ‘Value Chain’
  4. What is ‘Pareto’s Principle’ in Supply Chain Management?
  5. What are the 5 types of Manufacturing Process?
  6. What is the difference between ‘Supply Chain Management’ and ‘Logistics Management’?
  7. What are the reasons for holding inventory?
  8. What is MRP? What are the two main inputs to MRP?
  9. What is the difference between ‘Supply Chain Management’ and ‘Demand Chain Management’?
  10. What is ‘Continuous Review’ order policy and ‘Periodic Review’ order policy?

 

SECTION – B

  1. II) Answer any SIX (6×5=30)

 

  1. State the difference between ‘Lean’ and ‘Agile’ supply chain strategies?
  2. State at least 7 characteristics of a learning organization which encourages a learning culture for developing SCM?
  3. State the advantages and disadvantages of a dedicated 3PL resource and a shared 3PL resource?
  4. State the different product recovery issues in returns management?
  5. Define Supplier Relationship Management (SRM)? State the benefits of SRM?
  6. What are the differences between ‘Craft Manufacturing’ and ‘Mass Manufacturing’?
  7. Explain the factors that influence the delivery function? What are the main components of delivery within Supply Chain Management?

 

 

 

SECTION – C

 

III) Answer any FIVE questions.                                                                                   (5×10=50)

 

  1. Define ‘Green Logistics’? Explain the common reasons why products are returned? What are the 5 stages of the product return process?
  2. What are the 4 drivers of supply chain performance? Explain 5 inventory management strategies? Give appropriate examples for each strategy.
  3. Define ‘Customer Service’ in Supply Chain Management? Explain the benefits of good customer service using the ‘Service Profit Chain Model’? How do you manage key customers?
  4. What are the common reasons for out sourcing? Explain why many out sourcing relationships fail or end up in a dispute?
  5. What are the benefits of effective sourcing? Explain with the help of a flow chart the pre-order and post-order steps involved in the purchasing process?
  6. Define JIT and state the limitations of JIT? Define TQM? What are the differences between “Little q” and “Big Q” in TQM?

 

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St. Joseph’s College of Commerce 2016 International Logistics And Supply Chain Management Question Paper PDF Download

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ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)
END SEMESTER EXAMINATION – MARCH/APRIL 2016
REG NO:

M.I.B. – IV semester
P211401: INTERNATIONAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT
Duration: 3 Hours                                                                                   Max. Marks: 100
SECTION – A
I) Answer any SEVEN questions.  Each carries 5 marks.                            (7×5=35)
  1. Write  an account of international logistics functions.
  2. Have you ever wondered how your hot drink,  whether you are a tea or coffee drinker makes its way onto your breakfast table.  Represent the above with the help of a supply chain diagram and explain the same.
  3. Discuss the different formats in which supply chain players function.
  4. Enumerate the Criteria of Selecting the Third-Party Logistics Operator.
  5. Discuss briefly the different types of inventory holdings.
  6. Discuss the different roads vehicles used for transportation of the goods and the context under which it is used.
  7. What is meant by containerization? What are its advantages?
  8. Explain the special features of liner shipping.
  9. What is meant by Bill of Lading?
  10. Discuss the characteristics of the airline transportation?
 

SECTION – B
II) Answer any THREE questions.  Each carries 15 marks.                     (3×15=45)
  11. What are the key activities of the business logistics function? Discuss their existence and importance to the management of i) automobile company, ii) a fast food chain (McDonald’s)
  12. What are the main issues in Managing the Logistics of a Global Organization? What are the specific problems of working internationally?
  13. What are the different modes of transportation of goods? What are the advantages of each mode?
  14. Explain the special features of liner shipping services and the factors to be considered while selecting the liner ship.
  15. What are the factors that affect air freight rates?
 

SECTION – C
III) Case Study                                                                                                 (1×20=20)
  16. Best Foods, Inc.

Best Foods, Inc., a major U.S. food products company located in Philadelphia, developed a new type of coffee and planned to test market the coffee nationwide. In addition to the test marketing, Best wanted to saturate the coffee market with its new product by selling the coffee at a

 

$2.50 per pound introductory price for one week. In the second week of the introductory campaign, Best planned to increase the price per pound to $2.75, but all one-pound new cans were three inches higher to accommodate enclosing a free stainless steel measuring scoop.

Two weeks before the product introduction, the marketing department, using all forms of media, advertised heavily throughout the United States. Posters, billboards, newspapers, radio, and television all carried advertisements for the new coffee. Raffle drawings were established in all major grocery store chains nationwide, with Best Foods providing the prizes.

In conjunction with the marketing department, production for the new coffee started one month before the introduction. Estimated demand for the new product was 1 million units for the first week and 1.25 million units for the second week. Production runs had to be started early to meet the estimated product demand and to allow for a break in the production for the second week to set up for the new size cans.

 

Case Questions:

 

a.      Describe what interactions are needed to take place among the marketing, production and logistics departments. Explain the logistics department’s role in the introduction of the new product.

b.      Why was it necessary for the logistics department to be cognizant of all the planned changes in the promotion and production schedules for the new product introduction?

c.       Discuss various problems that may have arisen and what the logistic department’s responsibilities were with respect to changes.

 

 

 

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