Managerial Communication

St. Joseph’s College of Commerce (autonomous)

End Semester Examination – september  2013

 

MIB – I Semester

Managerial Communication

Time:2 Hours                                                                                                                         Max. Marks-70

Section – A

1. I) Answer any Four of the following questions in about 150 words.                                      (5×4= 20)

1) Attempt a suitable definition of the term ‘communication’ and elaborate your answer.

 

2)  What are semantic barriers to effective communication? How can they be  overcome?

 

3) Write a short note on ‘Qualities of a Good report’.

4) What is the importance of audience analysis in effective oral presentation?

5) What is an e-mail? Discuss its advantages.

Section – B

 

1. II) Answer any Four of the following questions.                              (4x10m =40)

6)  Suppose you want to take a car loan from STATE Bank of India, Bangalore. Write a letter to the

Chief Manager, SBI branch of your locality requesting him/her to send you all the information

related to car loan by SBI.

 

7)  Explain the term ‘Business Etiquettes’. The best rule for anyone to follow is to eat the way you are

accustomed to. Elaborate this statement in reference to Business  etiquettes.

 

8) What is a business report? While drafting a report, what technicalities should be kept in mind?
9) Assume that you are Arun Singh, the Director of NIIT, Kolkata. Draft a letter to a prospective

student, mentioning the value of NIIT training and the relevance of its   course. Refer to any

newspaper advertisement of NIIT.

 

 

10) What are the essential elements in the introduction, body and conclusion of an oral presentation?

 

 

 

 

 

 

 

Section – c

 

III) Choose the correct preposition in the following sentences.                          (5×2=10)

11) More than twenty years have now passed…….. (since, when) I had my flight.

12) The title ‘Bharat Ratna’ was conferred ……. (to, on) him at a ceremony.

13) Two cars collided ………. (with, into) each other near the school.

14) This is the road to go ……. ( through, by).

15) He grew tired of hard work and began to despair…….. (with, of) success.