Principles of Management

1. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)

END SEMESTER EXAMINATION – OCTOBER 2014

BCOM  (Travel &Tourism) – I SEMESTER

PRINCIPLES OF MANAGEMENT

Duration: 3 Hours                                                                                       Max. Marks: 100

SECTION – A

 

1. Answer ALL the questions. Each carries 2 marks.                                       (10 x2 =20)

 

1. “Michelle and George are typists in a company. They both have the same work experience and educational qualification. Michelle is getting Rs. 12,000 per month and George Rs. 15,000 per month as salary for the same working hours. Which principle of management is being violated in this case. Substantiate.
2. What is ‘Management by exception’?
3. Mention two merits and demerits of centralisation.
4. List the steps involved in the process of control.
5. What are Self –Actualisation needs?
6. State any four principles of directing.
7. Mention any four techniques of forecasting.
8. What function does leading serve?
9. Explain any two factors affecting span of control.
10. What are hygiene factors? Explain with an example.

 

SECTION – B

1. Answer any FOUR Each carries 5 marks.                         (4×5=20)

 

11. Briefly explain McGregor’s theory of motivation.
12. How F.W. Taylor and Henri Fayol differ in their approach to management

thought?

13. What are the social responsibilities of business towards its stakeholders?
14. What are the advantages of Laissez-faire / free-reign leadership?
15. What is MBO? Explain its advantages.

 

P.T.O…….

 

16. Identify and explain the principles of this concept.

 

 

SECTION – C

III)      Answer any THREE questions.    Each carries 15 marks.                    (3×15=45)

 

17. a)“Legal behavior is not necessarily ethical behavior” Comment
18. b) Bring out with examples four principles of Organisation.

(7+8)

18. Decision making is the primary test of management.” Discuss this statement and explain the process of decision making.
19. Write a brief note of the various sources of Recruitment.
20. Is management an art or a science ? Substantiate.
21. Describe the different methods of comparing the actual results with expected results for the purpose of evaluating the effectiveness of control system.

SECTION – D

 

1. IV) Case study- Compulsory questions. (15 marks)

 

22. The British Forestry Commission has a huge responsibility. It cares for 8,27,000 hectares of sustainably-managed woods and forests and plants more than 17 million trees a year. Its mission is “to protect and expand Britain’s Forest and woodlands and increase their value to society and the environment”. The Board of Commissioners is responsible for overseeing the work of the Forestry Commission across Great Britain as a Whole. However there are national committees for each of Scotland, England and Wales. The Forestry Commission is therefore is structured by geography.

 

The Forestry Commission’s structure allows it to benefit from centralization. While forest policy differs between the three countries, some internal policy decisions are still made at the top of the hierarchy. Some hierarchies have many layers within them. This often leads to a narrow span of control. This means that each manager is only responsible for a small number of people. These tall organizations allows for tighter control and supervision but may stifle motivation or the creativity of the workers. This sort of structure does not fit with the work carried out at the Forestry Commission.

 

The Forestry Commission has a flat organization structure. This has fewer buyers and larger spans of control. Communication is generally quicker in this structure and enables creative approaches and the freedom to explore new options.

 

For this structure to be effective, workers need to be able to take responsibility for their decisions. Organizations like Forestry Commission need to indentify the best structures to enable them to meet their objectives. They must also be able to respond quickly to the internal and external factors affecting their work. Examples of the projects include Educational projects and Climate changes projects.

 

Answer the following:

 

1. Describe the key features of the current organization structure of the Forestry Commission.
2. What is meant by Span of Control? Identify the factors affecting the span of control.
3. Suggest an alternative structure stating why you think it would be suitable for them.
4. What are the disadvantages of the structure suggested by you?

 

                                                                                   

       

 

1. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)

END SEMESTER EXAMINATION – OCTOBER 2014

B.COM – I SEMESTER

PRINCIPLES OF MANAGEMENT

Duration: 3hours                                                                                         Max marks: 100

SECTION – A

1. Answer ALL the following questions. Each carries 2 marks.          (10×2=20)

 

1. Distinguish between Management and Administration.
2. “Management is getting things done through others”. Elaborate.
3. What do you mean by controlling?
4. Define Ethics.
5. Who are the Human Resources?
6. Is “Management an Art or Science”. Comment.
7. Give the meaning of Social Responsibility?
8. Mention any four techniques of controlling.
9. What do you mean by Attrition?
10. What does the term ‘span of control’ refer to?

 

                                          SECTION – B

1. Answer any FOUR questions. Each carries 5 marks.                           (4×5=20)
2. Explain the principles of Organisation.
3. What is HRM? Explain the Objectives of HRM.
4. What is planning ? what are the steps involved in it?
5. “Leaders are not born but made.” Comment.
6. Explain the basic steps in the control process.
7. Discuss the social responsibility of business towards various groups.

                                                     SECTION – C

• Answer any three questions.  Each carries 15 marks.                   (3×15=45)

 

17. Define Leadership. Explain the various styles of Leadership.
18. Explain the Principles of Management.
19. Explain the sources of Recruitment.
20. Explain Maslow’s needs Hierarchy theory.
21. What do you mean by forecasting? Discuss the various techniques of forecasting.

 

 

SECTION – D

1. COMPULSORY QUESTION.                        (15 marks)

22.

Ms. Jahnavi was appointed as a Stenographer in a public limited Company in the year 1985, along with two others. The other two stenographers were confirmed in their service after the successful completion of one- year probation period. Surprisingly, Ms. Jahnavi was kept under suspension for having submitted false information with regard to her qualifications .  She was issued a charge sheet giving 7 days to explain why disciplinary action should not be taken under the relevant standing orders of the company.

Ms. Jahnavi gave explanation stating that she was registered with Employment Exchange to which she had submitted copies of marks sheets with regards to qualification as passed in 1^st year secretarial practice and failed in one subject, i.e., senior shorthand in final year .

She stated that her name was sponsored by Employment Exchange and two company officials scrutinised her application and relevant documents and was called for the interview. Before reporting to duty the original records were again verified and retained by the company.

Ms. Jahnavi claimed that she had not submitted any false information in the company’s employment application  form.  She also stated that her application should have been rejected at the interview stage if the originals verified were incorrect.  Further , she requested the management to revoke suspension and close the case.

The management constituted the enquiry committee giving reasonable opportunity to Ms.Jahnavi to defend her. Ms. Jahnavi claimed that she had not submitted any false information and later submitted marks sheets of passing senior shorthand and requested the management to close the case. The enquiry officer found Ms. Jahnavi not guilty and hence the management revoked suspension and closed the case.

Questions:

1. How did the management appoint a candidate who as failed in one subject? Do you think the officials were bribed?
2. Why the company did not initiate disciplinary action against the officials who did not verify marks sheets correctly?
3. If Ms. Jahnavi had submitted false information, why the company has not punished her even after enquiry?
4. What title you can suggest to this case.

 

 

 

 

ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)
END SEMESTER EXAMINATION – SEPT/OCT. 2015
B.COM (Int. Fin & A/c)– I SEMESTER
C4 15AR104: PRINCIPLES OF MANAGEMENT
Duration: 3 Hours                                                                                             Max. Marks: 100
SECTION – A
I)	Answer ALL the questions.  Each carries 2 marks.                                      (10×2=20)
	1.	What are the four elements of Scientific Management?
	2.	Mr. Sharma is the Manager of the Southern Division of Trivium Ltd. At what level does he work in the organization? What are his basic functions?
	3.	Differentiate Laissez-faire Leadership from Autocratic Leadership?
	4.	Mention the various types of Business Organizations.
	5.	Classify budgets on the basis of time.
	6.	How is MBE different from MBO?
	7.	Explain a) Espirit de corps b) Scalar Chain.
	8.	What are the hygiene factors according to Herzberg’s Theory of Motivation?
	9.	What are the steps in the control process?
	10.	Bring out the meaning of Ethical Dilemma with the help of an example?
SECTION – B
II)	Answer any FOUR questions.  Each carries 5 marks.                                    (4×5=20)
	11.	What is Line Organisation? Differentiate Line Organisation from Staff Organisation .
	12.	Discuss the meaning of ‘delegation’ and its principles.
	13.	‘Span of control depends on a number of factors’. Elaborate.
	14.	Write a short note on the Trait theory of Leadership. Also bring out the criticism on it.
	15.	Management has the characteristics of a full- fledged profession. Comment on the same.
	16.	‘Ends justify means’, contradict this statement with your views on being ethical in the conduct of business.
SECTION – C
III)	Answer any THREE questions.  Each carries 15 marks.                              (3×15=45)
	17.	Every organization has its own methods to exercise control. Discuss in detail the various control techniques.
	18.	Describe the various barriers in communication. What steps would you take to overcome them?
	19.	Write short notes on: a)      Maslow’s Need hierarchy theory b)      Vroom’s Expectancy theory c)      McGregor’s theory X and theory Y                                               (5+5+5)
	20.	Explain in detail the social responsibility of business towards its stakeholders.
	21.	Discuss the steps involved in the selection procedure adopted by organizations.
SECTION – D
IV)	Case Study                                                                                                                (1×15=15)
	22.	ABC Engineering Works Limited is a major industrial machinery manufacturer besides other engineering products. It has enjoyed market preference for its machineries because of limited competition in the field. Usually there have been more orders than what the company could supply. However, the scenario changed quickly because of the entry of two new competitors in the field. For the first time, the company faced problem in marketing its products with usual profit margin. Sensing the likely problem, the chief executive appointed Mr. Arvind Kumar as general manager to direct the operations of industrial machinery division. The chief executive advised him to consult various departmental  heads to have first hand information to fix up the problem. Mr Kumar got briefings from the heads of all departments. He asked all heads to identify major problems and issues concerning them. The marketing manager indicated that in order to achieve higher sales, he needed more sales support. Sales people had no central organisation to provide sales support nor was there a generous budget for demonstration teams which could be sent to customers to win business. The production manager complained about the old machines and equipments used in manufacturing. Therefore, cost of production was high but without corresponding quality. While competitors had better equipments and machinery, Bharat Engineering had neither replaced its age-old plant nor reconditioned it. Therefore to reduced the cost, it was essential to automate production lines by installing new equipment. Director of research and development did not have specific problem and therefore, did not indicate for any change. However, a principal scientist in R&D indicated on one day that the director of R&D, though very nice in his approach, did not emphasize on short-term research projects, which could easily increase production efficiency by at least 20 per cent within a very short period without any major capital outlay Questions: a.      Identify the crisis faced by ABC Engineering Works Ltd. b.      List out the reasons for the crisis c.       Being a management student, suggest possible measures which you think will help Mr. Kumar to fix up the problem. (3+5+7)

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