- JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)
END SEMESTER EXAMINATION – OCTOBER 2014
B.Com T.T. – V SEMESTER
TOUR MANAGER & TOUR OPERATION
Duration: 3 Hours Max. Marks: 100
SECTION – A
- Answer ALL the questions. Each carries 2 marks. (10 x2 =20)
- Define three kinds of hotel.
- Define Customer Service.
- Define Passport.
- Which Festivals are celebrated in DECEMBER in India?
- Explain the different types of VISAs ?
- What is Itinerary?
- What is MCT?
- What are different components of Tourism?
- What are four things that Internal Customers want?
- Mention the four P’s of Marketing.
SECTION – B
- Answer any FOUR Each carries 5 marks. (4×5=20)
- Explain the Categories of Itinerary Planning.
- What are the Departments in Inbound Travel Management?
- What is the 5 step Recovery Process?
- Write short notes on ‘Incredible India’
- List different Travel Formalities to be considered before travel.
- What are the things to know about a city before one’s undertakes travel?
SECTION – C
III) Answer any THREE questions. Each carries 15 marks. (3×15=45)
- What are pre assignment, en-route and return responsibilities
of Tour Manager.
- Prepare an Itinerary for 10 days covering Thailand, Malaysia and Singapore.
- What is Travel Insurance? Explain the terms Beneficiary, claim, exclusions, &
limitations in Travel Insurance.
- Explain role Tour Manager and his/her Roles and Responsibilities.
- Explain the theory of Leaking buckets in your own words in relation to customer service
SECTION – D
- IV) Compulsory question. (15 marks)
- Explain in detail the steps involved in planning Individual Travel and Group Travel?