| ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS) | ||
| END SEMESTER EXAMINATION – SEPT/OCT. 2015 | ||
| B.COM (T.T.)- V SEMESTER | ||
| C2 12 506: TOUR MANAGER & TOUR OPERATIONS | ||
| Duration: 3 Hours Max. Marks: 100 | ||
| SECTION – A | ||
| I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | |
| 1. | Define a MCO. | |
| 2. | Mention four different types of accommodations. | |
| 3. | Who is a tour guide? | |
| 4. | Define stand by. | |
| 5. | Why India is called a Secular country? | |
| 6. | Name any two online travel portals. | |
| 7. | Differentiate health and medical tourism. | |
| 8. | Explain Reporting time and Flying time. | |
| 9. | State different types of surface transportation. | |
| 10. | Expand AVML TKTL WCHR SIC. | |
| SECTION – B | ||
| II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | |
| 11. | List the functions of Destination Management companies. | |
| 12. | Why Insurance and foreign exchange are important in foreign travel? | |
| 13. | Discuss different types of room plans in hotels for package tours. | |
| 14. | Why is customer service so important? What is a core service? | |
| 15. | State various services and facilities provided in a MICE Tour | |
| 16. | Name any five fairs and festivals in India with location. | |
| SECTION – C | ||
| III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | |
| 17. | Define a Tour Operator. Explain the different types of tour operators in detail. | |
| 18. | Explain itinerary and its types. Discuss the points to be kept in mind while planning an itinerary. | |
| 19. | Explain in details the five A’s that are essential for a tourist destination. | |
| 20. | Explain in detail the importance of travel documents for an international travel. | |
| 21. | Describe the duties and responsibilities of a Tour Manager. | |
| SECTION – D | ||
| IV) | Case Study: Compulsory Question (1×15=15) | |
| 22. | Prepare a 3night/04days package tour itinerary to Dubai shopping festival with complete details as per details given below:
a) Mr & Mrs Rahul Dravid are travelling from Bangalore to Dubai on 20th Oct. b) 33 members from FKCCI will travel from Bangalore to Dubai on 24th Oct. Highlight the difference between these two package tours. |
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