LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

M.A DEGREE EXAMINATION – ENGLISH LITERATURE

I SEMESTER – NOV. 2004

EL 1802–COMMUNICATION TO LEADERSHIP

Date        : 29.10.04                                                                                  Max      : 100 marks

Duration : 9 – 12 noon                                                                                         Hours    : 3 hrs

PART – A

 

1. Write shot notes on any FIVE of the following in about 150 words.

(5 x 5 = 25 marks)

1. Motivation
2. Pro Human development values
3. Integrated personality development
4. PMA
5. Skills
6. Lateral thinking
7. Conflicts

 

1. Answer the following in about 200 words each. (1 x 10 = 10 marks)

 

8. Explain Social skill as a component of emotional intelligence. Give illustrations.

 

III. Answer the following in about 300 words each.                                      (1 x 15 = 15 marks)

 

9. How do the Empowerment HRD skills enhance leadership qualities.? How are they different from that of a manager?

PART – B

 

I Answer the following in about 50 words each:                                               (5 x 2 = 10 marks)

 

1. What is meant by ‘enhanced self-concept’?
2. What is ‘realistic expectation’?
3. What is the importance of ‘self-disclosure’ in Interpersonal communication?
4. What is meant by ‘empathic Listening’?
5. What is ‘Assertion’ in Interpersonal Communication?

 

1. Attempt the following. (3 x 8 = 24 marks)

 

1. How will you resolve the conflict in the following situation and state the reason for your preference of the choice?

 

When a single member takes a position in opposition to the rest of the group, you would:

1. a) Point out publicly that the dissenting member is blocking the group and suggest that the group move on without him or her if necessary.
2. b) Try to uncover why the dissenting member views the issue differently, so that the group’s members can reevaluate their own positions.
3. c) Make sure the dissenting member has a chance to communicate his or her objections so that a compromise can be reached.
4. d) Encourage the group’s members to set the conflict aside and go on to more agreeable items on the agenda
5. e) Remain silent, because it is best to avoid becoming involved.

 

 

 

 

1. Read the following statement and write an appropriate three-part defending assertion (descriptive) message.

 

Statement:

Your brother is always bringing up his favorite social justice issues at every meal, often interrupting the conversation to do so. You find this personally irritating.

 

1. Read the following situation and write reflective listening responses:

1. Reflecting Content Response
2. Reflecting Feeling Response
3. Reflecting Meaning Response.

 

Situation:

I made several good suggestions at the staff meeting but no one seemed to pay any attention to them. It was as if I hadn’t said anything at all.

 

III. Answer any ONE of the following in about 300 words:                            (1 x 16 = 16 marks)

 

1. What points will you keep in mind while preparing a speech?

 

1. What are the constructive roles, which an effective participant has to play in a small group discussion?

 

 

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