LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034.
M.A. DEGREE EXAMINATION – SOCIAL WORK
FOURTH SEMESTER – APRIL 2003
SW 4970 / SW 1016 -3 – management of hospitals and ngos
09.04.2003
1.00 – 4.00 Max : 100 Marks
PART – A (10´ 2=20 marks)
Answer ALL the questions, each within 50 words.
- List the characteristics of a formal organisation?
- State the goals of a hospital.
- What is the traditional model of management?
- What are the sources of policies?
- Briefly mention the process of decision making.
- Give the advantages of MBO.
- What is effective delegation?
- Explain the different leadership styles?
- What is Organisation Development?
- What are the objectives of controlling?
PART – B (4´ 10=40 marks)
Answer any FOUR, each within 300 words.
- Explain the different classification of hospitals.
- What are the ten steps of effective time management?
- Discuss the importance of planning, with special reference to Hospital.
- State the objectives of Personnel Management and give an organisational structure of the personnel department.
- Describe the qualities of leaders and discuss two theories of leadership.
PART – C (2´20=40 marks)
Answer any TWO, not exceeding 600 words.
- “Hospitals in Madras are not yet prepared for appointing professionally trained administrators”. Do you agree with this? Explain your answer in the light of your experience in Hospitals.
- What is supervision? Explain the purpose of supervision in hospitals. What are the principles of supervision?
- Explain the type of changes in an organisation. What is change process? Highlight the human elements in change.
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