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ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS)
END SEMESTER EXAMINATION – OCTOBER 2013
BBM – I SEMESTER
ORGANIZATIONAL BEHAVIOUR
Time : 3 HOURS Max. Marks : 100
SECTION – A
I) Answer ALL the following: (10×2=20)
1. Explain the ‘ego defensive’ function of attitudes?
2. Distinguish between Job enlargement and Job enrichment.
3. What is ‘Machiavellianism’?
4. Define ‘Organizational Culture’.
5. Which learning theory is B.F Skinner connected to?
6. Distinguish between functional and dysfunctional conflict.
7. Name the stages in conflict.
8 Explain ‘coercive power’.
9. What is ‘Goal succession’?
10. Give two behavioral outcomes of stress.
SECTION – B
II) Answer any FOUR from the following: (4x 5= 20)
11. What are the stages of group formation?
12. Distinguish between Official, Tactical and Operational goals.
13. What are the pre-conditions or antecedents that lead to inter-group
conflicts?
14. Explain the personality attributes influencing OB.
15. What are the organizational challenges present in the current Indian
scenario?
16. Critically analyze Maslow’s Hierarchy of needs.
SECTION – C
III) Answer any THREE of the following: (3×15=45)
17. Why is organizational change often resisted by individuals and groups
within the organization? How can it be overcome?
18. Explain the Managerial Grid, with the help of a diagrammatic
representation.
19. Compare and contrast classical conditioning, operant conditioning and
social learning.
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20. What are perceptual errors? Explain any 5 perceptual errors.
21. Explain the Hawthorne Studies and its contributions.
SECTION – D
IV) Case Study -Compulsory. (1×15=15)
22.
Jyoti Private Limited is an Automotive spare parts company with an annual
turnover of Rs 1000 crores. The company is 10 years old and its workforce
breakdown is as follows :
Workmen -450 Officers -220.
The company has its head office at Gurgaon and has two manufacturing facilities at
Daman and Pune. The Managing Director, Yatin Raj is also the owner of this
company, and he and his family have largely contributed towards the growth of
Jyoti Private Limited.
The company has primarily been run as a family owned business and most people
decisions are taken by the Managing Director, with the HR department being
involved in execution of these decisions.
Yatin Raj is shortly due to retire from the company and hand over the reins of the
company to his only son Sanjeev Raj. Sanjeev has studied at Harvard and believes
in empowerment and a professional approach in managing the company. Yatin
realizes that times are changing and is in agreement with Sanjeev’s ideas in
managing the company. Yatin though, is a worried man on the change management
his company and employees will need to undergo and wonders if the way forward
will be successful.
Questions:
a) If you were to look at the above case from a ‘change management’
perspective, what would you suggest to Yatin?
b) Critically evaluate HR’s role as a ‘change agent’ in an organization.
c) Why do individuals resist change? Narrate with examples.
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