LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.Com. DEGREE EXAMINATION – CORPORATE SECRETARYSHIP

 

LA 09

FIFTH SEMESTER – November 2008

BC 5504/BC 6601 – OFFICE MANAGEMENT

 

 

 

Date : 10-11-08                     Dept. No.                                        Max. : 100 Marks

Time : 9:00 – 12:00

SECTION-A

Answer ALL of the following questions                                         (10×2 = 20 Marks)

1. What is office management?
2. Enumerate any three advantages of filing.
3. State the objectives of O& M (organization & methods).
4. Draw a sample of Inwards Mail register.
5. 5. Identify any four types of most commonly used office machines
6. Distinguish an office system from office procedure.
7. What do you understand by office manual?
8. State any two principles of office layout
9. 9. Write a short not on centralized correspondence.
10. Depict the structure of an organization by means of a chart

 

SECTION-B

Answer any FIVE of the following questions                                   (5×8 = 40 Marks)

 

11. 11. Describe the functions of an office manager.
12. 12. State the merits of mechanization of office.
13. What are the various departments of a Modern office?
14. 14. Determine the role of an office supervisor
15. Give the classification and arrangements of Files with examples.
16. Explain the guiding principles of Form designing.
17. 17. What are the common types of office communication?
18. 18. Discuss the Planned management program to ensure office safety.

 

 

SECTION-C

 

Answer any TWO of the following questions                                 (2×20 = 40 Marks)

 

19. Discuss the procedure to be followed in handling the Inwards and outgoing mails.
20. 20. Draft a report to the Board of directors on the desirability of standardization of office

Furniture, Forms & Stationery.

21. 21. ‘The efficiency of the office work also depends to a great extent on the work

environment’. Discuss.

 

 

 

 

 

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