LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034
B.Com. DEGREE EXAMINATION – COMMERCE
FIFTH SEMESTER – NOVEMBER 2010
CO 5502 – HUMAN RESOURCE MANAGEMENT
Date : 03-11-10 Dept. No. Max. : 100 Marks
Time : 9:00 – 12:00
SECTION – A
ANSWER ALL THE QUESTIONS. (10 x 2=20 marks)
- State any four characteristics of HRM.
- Mention any two objectives of human resource planning.
- Distinguish between job description and job specification.
- Write a note on job enrichment.
- What is a recruitment policy?
- What are aptitude tests?
- Distinguish between training and development.
- Give the meaning of vestibule training.
- Define merit rating.
- How is ‘checklist’ used as a method of appraisal?
SECTION – B
ANSWER ANY FIVE QUESTIONS. (5 x 8=40 marks)
- Briefly trace the evolution of the concept of HRM.
- Explain the need and importance of HR planning.
- Elucidate and analyse the different methods of job analysis.
- Discuss the problems and challenges faced by a HR manager in IT industry.
- Describe any two internal and external sources of recruitment.
- Explain the importance of training in a manufacturing concern.
- ‘Accurate appraisal of performance is very difficult.’ Discuss the limitations of performance
appraisal in this context.
- Mention the common causes of grievances among employees that lead to indiscipline.
SECTION – C
ANSWER ANY TWO QUESTIONS. (2 x 20=40 marks)
- Discuss the different types and features of an interview. Highlight the problems in interviewing and suggest remedial measures.
- Enumerate the criteria that can be used to evaluate a training programme? How can the effectiveness of training programmes be increased?
- Explain the motivation process in a service organization and evaluate any two theories on motivation.
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