LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.B.A.

MS 18

DEGREE EXAMINATION –BUSINESS ADMINISTRATION

FIFTH SEMESTER – APRIL 2007

BU 5502 – HUMAN RESOURCE MANAGEMENT

 

 

Date & Time: 30/04/2007 / 1:00 – 4:00          Dept. No.                                                     Max. : 100 Marks

 

 

PART – A

 

Explain the following concepts in FIVE lines each                                       (10 x 2 = 20 marks)

 

1. Conflict
2. Organizational Climate
3. Selection
4. Change agent
5. Grievances
6. Organizational goals
7. Reward and compensation
8. Job satisfaction
9. Development
10. Values

PART – B

 

Answer any FIVE questions                                                                          (5 x 8 = 40 marks)

 

1. What would you do to improve morale in an organization
2. Explain the different kinds of personalities.
3. What will you do to bring about organizational change?  How would you over come resistance to change?
4. What are the various methods you will employ in order to deal with conflict?
5. What are wages and salaries administration?  State its objectives
6. Explain the characteristics of Human resource management.
7. State the objectives of recruitment.
8. How will you settle grievances in an organization?

 

PART – C

 

Answer any TWO questions                                                                          (2 x 20 = 40 marks)

19. Explain the steps involved in the selection process

1. Explain the any six major methods of training managers in an organization
2. Explain any six methods of performance appraisals.

 

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