| ST. JOSEPH’S COLLEGE OF COMMERCE (AUTONOMOUS) | ||
| END SEMESTER EXAMINATION – SEPT/OCT. 2015 | ||
| B.B.M. –V SEMESTER | ||
| HRM 506: HUMAN RESOURCE DEVELOPMENT (HR ELECTIVE) | ||
| Duration: 3 Hours Max. Marks: 100 | ||
| SECTION – A | ||
| I) | Answer ALL the questions. Each carries 2 marks. (10×2=20) | |
| 1. | Give the meaning of QWL. | |
| 2. | “Teams add value to the organization”. Explain the benefits of having Teams. | |
| 3. | Give the meaning of TQM. | |
| 4. | Give your reasons for “Resistance to Change”. | |
| 5. | Define “ Emotional Intelligence”. | |
| 6. | “Change is inevitable and always for the good”. Comment. | |
| 7. | “Training is not always effective”. Give reasons. | |
| 8. | What do you mean by Quality Circles? | |
| 9. | Differentiate between Work Team and Work Group. | |
| 10. | Define HRD. | |
| SECTION – B | ||
| II) | Answer any FOUR questions. Each carries 5 marks. (4×5=20) | |
| 11. | Explain Kurt Lewin’s model of change. | |
| 12. | Give the meaning of HRIS. Explain the steps in designing HRIS. | |
| 13. | Write a short note on, “Five dysfunctions of a Team”. | |
| 14. | Write a brief note on, “Sexual harassment at workplace”. | |
| 15. | Give the meaning and types of OJT. | |
| 16. | Explain Berne’s concept of the ego states. | |
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SECTION – C |
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| III) | Answer any THREE questions. Each carries 15 marks. (3×15=45) | |
| 17. | Explain the nature and scope of Human Resource Development. | |
| 18. | Define OD. Explain its Objectives. Also, explain the three stages of Organization Development. | |
| 19. | What is Management Development? Why is it required? Explain the modern approaches to Management Development. | |
| 20. | Explain the three Stages of training need analysis, and explain the Kirkpatrick’s model of training evaluation. | |
| 21. | How do we measure the outcomes of our interactions? Explore the role of strokes in transactional analysis theory and explain the concept of the stroke economy. | |
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SECTION – D |
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| IV) | Case Study (1×15=15) | |
| 22. | Harsha and Franklin both of them are post graduates in management under different streams from same B-School. Both of them are close to each other from the college days itself and the same friendship is continuing in the organisation too as they are placed in the same company, Hy-tech technology solutions. Harsha placed in HR department as employee counselor and Franklin in finance department as key finance executive. As per the grade is concerned both are at same level but when responsibility is concerned Franklin is holding more responsibility being in core finance.
By nature Harsha is friendly in nature and ready to help the needy. Franklin is silent in nature ready to help if approached personally and always a bit egoistic in nature. They have successfully completed 4 years in the organization. And management is very much satisfied with both of them as they are equally talented and constant performers. Harsha felt that now a days Franklin is not like as he used to be in past. She noticed some behavioral changes with him. During general conversations she feels that Franklin is taunting her that she is famous among the employees in the organisation in the other hand he is not even recognised by fellow employees. One morning Mr. Mehta General Manager Hy-tech technology solutions shocked while going through the mail received from Franklin about his resignation. Mr. Mehta called Harsha immediately and discussed about the same as she is close to Franklin. By hearing the news Harsha got stunned and said that she do not know this before she also reveled her current experience with him. Mr. Mehta who do not want to loose both of them promised her that he will handle this and he won’t allow Franklin to resign. In the afternoon Mr. Metha took Franklin to Canteen to make him comfortable after some general discussion he starts on the issue. Franklin, after some hesitations opened his thinking in front of Mr. Mehta. The problem of Franklin is 1) when he comes alone to canteen the people from other departments don’t even recognize him but if he is accompanied by Harsha he get well treated by others. 2) one day Both of them entered the company together the security in the gate wished them but the next day when he came alone the same security did not do so. 3) Even in meetings held in the office the points raised by Harsha will get more value so many a times he keeps silent in the meeting. It happens to Franklin that he has to face such degradation in each day of work which totally disturbs him. Franklin also questioned that ”Harsha and myself have same qualification, from same institute, passed out in the same year both with first class. We have same number of experience in this organisation. More over the responsibilities with me are more valuable than that of Harsha. After all this things if I am been ignored or unrecognized by the fellow employees my ego does not allow me to continue here”. By listening this statement Mr.Metha felt that it is not going to be very difficult to stop his resignation. Mr. Mehta explained Franklin the reasons for such partial behavior of the employees. After listening to Mr. Mehta Franklin said sorry for his reaction and ready to take back his resignation. And he called Harsha and spoke with like before. Questions: a. Find the reason that Mr. Mehta would have given to Franklin. b. According to you, who is having a better standing Harsha, or Franklin, and why?
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