LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034.

M.A. DEGREE EXAMINATION – SOCIAL WORK

FOURTH SEMESTER – APRIL 2003

SW  4970 / SW 1016 -3  –  management of hospitals and ngos

 

09.04.2003

1.00 – 4.00                                                                                                     Max : 100 Marks

                                                                PART – A                                       (10´ 2=20 marks)

      Answer ALL the questions, each within 50 words.

 

1. List the characteristics of a formal organisation?
2. State the goals of a hospital.
3. What is the traditional model of management?
4. What are the sources of policies?
5. Briefly mention the process of decision making.
6. Give the advantages of MBO.
7. What is effective delegation?
8. Explain the different leadership styles?
9. What is Organisation Development?
10. What are the objectives of controlling?

 

 

                                                                PART – B                                       (4´ 10=40 marks)

      Answer any FOUR, each within 300 words.

 

11. Explain the different classification of hospitals.
12. What are the ten steps of effective time management?
13. Discuss the importance of planning, with special reference to Hospital.
14. State the objectives of Personnel Management and give an organisational structure of the personnel department.
15. Describe the qualities of leaders and discuss two theories of leadership.

 

 

                                                               PART – C                                         (2´20=40 marks)

Answer any TWO, not exceeding 600 words.

 

16. “Hospitals in Madras are not yet prepared for appointing professionally trained administrators”. Do you agree with this? Explain your answer in the light of your experience in Hospitals.
17. What is supervision? Explain the purpose of supervision in hospitals. What are the principles of supervision?
18. Explain the type of changes in an organisation. What is change process? Highlight the human elements in change.

 

 

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

M.A. DEGREE EXAMINATION – SOCIAL WORK

FOURTH SEMESTER – APRIL 2004

SW  4970/SW 1016 – III – MANAGEMENT OF HOSPITALS & NGOS

 

Date       : 02.04.04                                                                                                                     Max        : 100 marks

Duration: 9 – 12 noon                                                                                                              Hours      : 3 hrs

SECTION – A

Answer all within 50 words.                                                                   (10 x 2 = 20 marks)

 

1. Define a Hospital
2. What are the 4 main features of the human relations model of management.
3. State the objectives of controlling.
4. Mention four principles of delegation.
5. What are the leadership styles?
6. What is motivation?
7. List 4 functions of an executive committee.
8. Define co-ordination.
9. Give any four steps in time management
10. List the types of policies.

SECTION – B

 

Answer any FOUR within 300 words.                                                   (4 x 10 = 40 marks)

 

11. Explain the role of a hospital administrator.
12. Explain the different classifications of a hospitals.
13. Explain the importance of MBO in Hospital Management and give its merits and demerits?
14. Explain the process of decision making in hospitals with suitable examples.
15. Explain the organisational development in detail.

 

SECTION – C

 

Answer any TWO within 600 words.                                                     (2 x 20 = 40 marks)

 

16. Define supervision. Explain the principles and purpose of supervision in hospitals. What are the styles of supervision?
17. “In west, the hospital administration has developed to the extent of separate profession but in India, very few hospitals have a professionally trained hospital administrator in administration of hospitals” Substantiate the statement based on your experiences in hospitals by explaining the importance of a professionally trained hospital administrator?
18. What is planning? Explain the attributes and importance of planning? What are the stages involved in planning process?

 

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