LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034
M.A DEGREE EXAMINATION – ENGLISH LITERATURE
I SEMESTER – NOV. 2004
EL 1802–COMMUNICATION TO LEADERSHIP
Date : 29.10.04 Max : 100 marks
Duration : 9 – 12 noon Hours : 3 hrs
PART – A
- Write shot notes on any FIVE of the following in about 150 words.
(5 x 5 = 25 marks)
- Motivation
- Pro Human development values
- Integrated personality development
- PMA
- Skills
- Lateral thinking
- Conflicts
- Answer the following in about 200 words each. (1 x 10 = 10 marks)
- Explain Social skill as a component of emotional intelligence. Give illustrations.
III. Answer the following in about 300 words each. (1 x 15 = 15 marks)
- How do the Empowerment HRD skills enhance leadership qualities.? How are they different from that of a manager?
PART – B
I Answer the following in about 50 words each: (5 x 2 = 10 marks)
- What is meant by ‘enhanced self-concept’?
- What is ‘realistic expectation’?
- What is the importance of ‘self-disclosure’ in Interpersonal communication?
- What is meant by ‘empathic Listening’?
- What is ‘Assertion’ in Interpersonal Communication?
- Attempt the following. (3 x 8 = 24 marks)
- How will you resolve the conflict in the following situation and state the reason for your preference of the choice?
When a single member takes a position in opposition to the rest of the group, you would:
- a) Point out publicly that the dissenting member is blocking the group and suggest that the group move on without him or her if necessary.
- b) Try to uncover why the dissenting member views the issue differently, so that the group’s members can reevaluate their own positions.
- c) Make sure the dissenting member has a chance to communicate his or her objections so that a compromise can be reached.
- d) Encourage the group’s members to set the conflict aside and go on to more agreeable items on the agenda
- e) Remain silent, because it is best to avoid becoming involved.
- Read the following statement and write an appropriate three-part defending assertion (descriptive) message.
Statement:
Your brother is always bringing up his favorite social justice issues at every meal, often interrupting the conversation to do so. You find this personally irritating.
- Read the following situation and write reflective listening responses:
- Reflecting Content Response
- Reflecting Feeling Response
- Reflecting Meaning Response.
Situation:
I made several good suggestions at the staff meeting but no one seemed to pay any attention to them. It was as if I hadn’t said anything at all.
III. Answer any ONE of the following in about 300 words: (1 x 16 = 16 marks)
- What points will you keep in mind while preparing a speech?
- What are the constructive roles, which an effective participant has to play in a small group discussion?