TOURISM ADMINISTRATION AND MANAGEMENT
Paper – III
Note : This paper contains seventy five (75) objective type questions of two (2) marks each. All questions are compulsory.
1. The adjective “Ajaib-ul Hind” which is the literary translation of “Incredible India” used by the Ministry of tourism, Government of India is originally given by
(A) Tajiks
(B) Afghans
(C) Uzbeks
(D) Arabs
2. Arrange the following travelers in chronological order from the code given below :
(i) Bernier
(ii) Ibn Batutta
(iii) Alberuni
(iv) Mahmud Balkhi
Codes :
(A) (ii), (iii), (iv), (i)
(B) (i), (ii), (iv), (iii)
(C) (iii), (ii), (i), (iv)
(D) (iv), (iii), (ii), (i)
3. In order to distinguish between World Trade Organisation and the world tourism organisation the UN
General Assembly decided to add UN before the World Tourism Organisation (UNWTO) on :
(A) 2nd January 1975
(B) 2nd March 2003
(C) 2nd April 2004
(D) 1st December 2005
4. Assertion (A) : Domestic travellers have been bitten by the adventure tourism bug, most don’t trust Indian Operators when it comes to high risk activities.
Reason (R) : Indians have a poor perception of Indian adventure sports instructors and attributed lack of faith to poor quality and maintenance of equipment.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
5. We have different eras in the historical development of tourism.
Arrange them in a chronological order.
(A) Grand tour era, Mobility era, Renaissance era
(B) Mobility era, Renaissance era, Grand tour era
(C) Grand tour era, Renaissance era, Mobility era
(D) Renaissance era, Grand tour era, Mobility era
6. The symbol of hospitality is associated with
(A) Apple
(B) Pineapple
(C) Orange
(D) Grapes
7. Assertion (A) : Popular beach resorts of Europe commonly use sensitivity pricing method.
Reason (R) : This method allows for high prices when demand is high and for low prices when demand is low regardless of the cost of the product.
Codes :
(A) Both (A) and (R) are correct and (R) is not the correct explanation.
(B) Both (A) and (R) are correct and (R) is the correct explanation.
(C) (A) is true and (R) is false.
(D) (A) is false and (R) is true.
8. Match List-I with List-II :
9. The Wild Ass sanctuary is located in
(A) Junagadh
(B) Jamnagar
(C) Ranthambhor
(D) Little Rann of Kutch
10. The government of India declared the Tiger as the National Animal in the year
(A) November, 1968.
(B) December, 1969.
(C) January, 1971.
(D) November, 1972.
11. The National tree of India is
(A) Pipal tree
(B) Baniyan tree
(C) Tamarind tree
(D) Neem tree
12. Study of heritage is divided into two parts such as
(A) Economic and anthropology
(B) Anthropology and history
(C) Cultural and natural heritage
(D) Heritage of birds and animals
13. Match List-I with List-II :
14. Assertion (A) : The colosseum at Rome is one of the largest amphitheatres in the world.
Reason (R) : It was built by 12000 slaves from Jerusalem.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (R) is true, but (A) is false.
15. Vivekananda rock temple is situated in
(A) Madurai
(B) Mahabalipuram
(C) Kanyakumari
(D) Kanjeepuram
16. Point out the name of the sufi of Rishi Silsilah :
(A) Shaikh Moinuddin chisti of Ajmer
(B) Shaikh Nizamudin Auliya of Delhi
(C) Shaikh Nuruddin of Srinagar
(D) Shaikh Gesudara of Gulbarga
17. A “Transient hotel” is
(A) Ideal for families who need a temporary accommodation before moving into their permanent abode.
(B) Having all studio rooms with fully equipped kitchens.
(C) Where guests stay for a short duration, maximum of a week.
(D) Equipped for a longer stay of the guests.
18. A grill room or Rôtisserie is a
(A) Restaurant, the entire atmosphere and décor is geared to a particular theme
(B) Restaurant that specializes in grills of different meats, fish and poultry
(C) Restaurant found in smaller hotels, motels resorts, inns, clubs or heritage hotels
(D) Restaurant concept borrowed from United States, distinguished by its quick service
19. A “night auditor” in a hotel
(A) Record all guest master bills exceeding house credit limits.
(B) bills for minor services of the hotel.
(C) Review daily the guest accounting transactions recorded at the front desk against revenue centre transactions
(D) Verify the voided chaques
20. ‘Yield Management’ is a tool available to
(A) maximize the revenue
(B) understand the performance
(C) plan psychographics of the guest as to what life style they lead
(D) calculate the revenue from food and beverage outlets
21. “Daily sales recapitulation sheet” is a transcript
(A) showing those charges and credits not included in the guest folio
(B) showing guest with a reservation but does not arrive without prior intimation
(C) showing a record of all cash and credit sales made in a revenue outlet
(D) showing all sales of the hotel for the day, prepared by the night auditor
22. “Quality circles” are sub-committees, with members drawn from each department to
(A) Drive quality at the grass root levels.
(B) Channel the system of communication downward and upward designed for the employees to be free from fear.
(C) Get international certifications to play on a level field in the global market place
(D) Develop and update systems and procedures in the form of instructional manuals and changing trends
23. Assertion (A) : Marriot hotels and resorts segment their properties into several sub-categories, worldwide, to capture emerging opportunities and fund flows.
Reason (R) : Marriot Marquis Dubai, the tallest hotel in the world that over look the Persian gulf opened to public in March 2013.
Codes :
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true and (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
24. Total number of International Airports in India is
(A) 9
(B) 11
(C) 17
(D) 19
25. Dr. Babasaheb Ambedkar International Airport is located at
(A) Aurangabad
(B) Mumbai
(C) Pune
(D) Nagpur
26. The railway station with the longest name “Venkatnarasimharajuvaripeta” is in which state ?
(A) Andhra Pradesh
(B) Tamil Nadu
(C) Karnataka
(D) Maharashtra
27. In which year the first Bermuda Air Agreement was made between the USA and UK ?
(A) 1945
(B) 1944
(C) 1946
(D) 1947
28. In 1976, the Transatlantic Concorde Services were started by Air France and
(A) British Airways
(B) Panam
(C) Swiss Air
(D) Lufthansa
29. The Airport code of Aurangabad is
(A) A V R
(B) A G D
(C) I X U
(D) A X U
30. Which Indian Travel Agent was conferred with the ‘Padamshri’ in the year 1990 ?
(A) Balbir Mayal
(B) Ashwin Kakkar
(C) Subhash Goyal
(D) Inder Sharma
31. Which one of the following was a genuine reason for which Thomas Cook India (Ltd.) was established in 1978 ?
(A) Enforcement of Company Act, 1956
(B) Expansion of inbound business in India
(C) Change of travel agent registration guidelines by Ministry of Tourism, Government of India
(D) Amendment of Foreign Exchange Regulation Act
32. Mr. Mandip Singh Sohn an acclaimed mountaineer is the Managing Director of the tour operation company
(A) Shikhar Tour & Travels
(B) Stic Travels
(C) Travel Inn
(D) IBEX Expeditions
33. The extra mileage surcharge is calculated in a situation when
(A) MPM is equal to TPM
(B) TPM is higher than MPM
(C) MPM is lower than TPM
(D) The inbound component of TPM is greater than the outbound TPM
34. The piece system of baggage calculation is applicable for a passenger when air travel is undertaken from
(A) India to UK
(B) UK to Australia
(C) USA to UK
(D) Singapore to Brazil
35. How many active members of IATO are required to recommend for a tour operator willing to apply for allied
membership of IATO ?
(A) Two
(B) Four
(C) Three
(D) Five
36. Which one is the right method of calculating the local GMT time difference ?
(A) Arrival time – departure time
(B) Standard time – GMT surplus time
(C) Local time – GMT time difference
(D) Local time difference – GMT time
37. Which one is the correct way to find round trip fare ?
(A) The inbound and outbound fare must be equal
(B) The TPM between inbound and outbound must be equal
(C) The MPM between inbound and outbound must be equal
(D) The extra mileage allowance between inbound and outbound must be equal
38. Match List-I with List-II
39. A good service guarantee is identified as a need to :
(A) promise something your customers already expect.
(B) be easy to understand and meaningful and easy to invoke.
(C) offer a guarantee so mild that it is never invoked.
(D) be a guarantee with so many conditions that is meaningless
40. ‘Services for visitors with special needs,’ in case of visiting to a theme park is an example of
(A) Core product
(B) Tangible product
(C) Augmented product
(D) Service scope
41. Assertion (A) : Retained customers are much more profitable than new one’s because they purchase more frequently.
Reason (R) : The benefits to an organisation for maintaining and developing a loyal customer base are numerous,
but they are linked directly to the bottom line.
Codes :
(A) Both (A) and (R) are correct and (R) is the correct explanation of (A).
(B) Both (A) and (R) are correct but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
42. Match the List-I with List-II. The List-I consists models applied across a range of industries to review effectiveness and to identify the available opportunities. List-II highlights their unique characteristics
43. A technique used to promote a product at locations where it is being sold is known as :
(A) premiums
(B) P-O-P displays
(C) ambient advertising
(D) sweepstakes
44. Developing a creative strategy requires which of the following message steps ?
(A) Identification, planning, generation and evaluation
(B) Planning, designing, timing and generation
(C) Generation, evaluation, selection and execution
(D) Identification, evaluation, selection and execution
45. The process by which an individual selects, organizes and interprets information to create a meaningful picture of the world is
(A) Motivation
(B) Perception
(C) Learning
(D) Belief
46. Which of the following two permissible statistical tools used when opinions are collected in nominal scale ?
(A) ANOVA & Regression
(B) Chi-square & Binomial test
(C) Friedman & Correlation
(D) E-test & Z-test
47. Which is the correct meaning of nonparametric test ?
(A) It is a hypothesis testing procedures to measure variable on a nominal scale.
(B) It is a test of hypothesis to measure variables collected in an interval scale.
(C) It is a measurement of variables with the help of a ratio scale.
(D) It is a method of testing hypothesis with staple scale.
48. Mann-Whitnny independent sample test falls in the category of
(A) Parametric test
(B) Symmetric test
(C) Median test
(D) Non-parametric test
49. Regression analysis is a statistical procedure for analyzing associate relationship between a
(A) Non-metric dependent variable and one independent variable
(B) Metric dependent variable and more independent variable
(C) Non-metric independent variable and one or more dependent variable
(D) Metric dependent variable and one or more independent variables
50. Snowball sampling is a
(A) Probability sampling technique to gather data in an informal way
(B) Non-probability sampling technique to gather data in a formal way
(C) Census method of collecting data with the help of key focused group
(D) Method of selecting respondents randomenly and subsequently with the help of reference
51. Factor analysis refers to
(A) A type of method of explaining data in a sequential order
(B) A type of tool of arranging the data in a descending order
(C) A class of procedures used for data reduction
(D) A class of procedures used for data clustering
52. The eigen value is calculated to find the
(A) The summarization of data explained by each factor
(B) The reduction of data explained by each factor
(C) The total variance explained by each factor
(D) The factor loadings of all the variables on all the factors extracted
53. Match List-I with List-II :
54. According to the UNWTO, which country rank’s first in the International Tour Receipts (US $ billion) 2012 ?
(A) France
(B) United States
(C) Spain
(D) China
55. We have four countries, identify the correct order (descending) of their rank in terms of International Tourism Receipts (US $ billion) 2012.
(A) France, United States, Spain, China
(B) United States, Spain, France, China
(C) Spain, United States, China, France
(D) China, United States, Spain, France
56. Assertion (A) : India’s rank in the International Tourism Receipts (US $ Billion) 2012 remains same at number sixteen for the year 2011 and 2012 with an insignificant change in the receipts.
Reason (R) : In the changing global scenario India needs to revise its National Tourism Policy of 2002.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
57. The ‘bottom up’ approach is adopted in all countries to ensure timely implementation of tourism policy, it involves the
(A) Initiation of government officials
(B) Political representatives
(C) Various agencies connected with tourism
(D) Initiation by the local people
58. Assertion (A) : The advance impacts of tourism on the coastal environment and communities have recently become a matter of great concern.
Reason (R) : Hotel discharge their waste into an open sewer that runs parallel to the beaches.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true and (R) is false.
(D) (A) is false and (R) is true.
59. Assertion (A) : Some governments formulate a tourism policy to guide the development of a sustainable tourism industry in its jurisdiction.
Reason (R) : The tourism industry is guided by the contemporary global trends and not by tourism policies framed
by the governments.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
60. We have phases in the tourism policy and planning process, identify the correct sequence of the phases.
(A) Analytical phase, Definitional phase, operational phase, implementation phase
(B) Analytical phase, definitional phase, implementation phase, operational phase
(C) Definitional phase, analytical phase, operational phase, implementation phase
(D) Definitional phase, operational phase, implementation phase, analytical phase
61. In which ancient text, we find mention about the regulations for foreign travelers ?
(A) Kadambari
(B) Arthashastra
(C) Kalpasutra
(D) Malati madhava
62. In Indian medieval times, there was consciousness of preserving heritage buildings, when Qutub Minar was damaged by natural calamity lightning, a descendant of Sultan Iltutmish who built the Qutub Minor got it repaired. Indicate the name of the sultan who repaired the damaged Minar ?
(A) Jalaluddin Khalji
(B) Mohd-Bin-Tughluq
(C) Firuz Tughlaq
(D) Bahlol Lodi
63. Which of these statements best describes a computer based information system ?
(A) It consists of the data or information that people put into the system.
(B) It consists of the people, procedures and technology, a company uses to collect, transform and distribute data and information.
(C) It consists of the hardware and the software which the company has acquired.
(D) It consists of the people and procedures who interact with the system.
64. A Manager’s posture during a communication with a colleague is an example of which aspect of the communication process ?
(A) Decoding
(B) Informal channel
(C) The grapevine
(D) Non verbal behaviour
65. An established set of decisions to deal with specific activities which recur frequently within the organization is known as :
(A) Standing plan
(B) Strategic plan
(C) Single use plan
(D) Operational plan
66. The number of subordinates who report directly to a manager is called that manager’s
(A) formal authority
(B) informal organization structure
(C) work team
(D) span of control
67. Two assets are said to be perfectly negatively correlated only when
(A) correlation of their returns is zero
(B) correlation of their returns is one
(C) correlation of their returns is negative one
(D) correlation of their returns is above one
68. IPO is
(A) First issue of equity share by an unlisted company
(B) First issue of equity share by a listed company
(C) First issue of equity share by listed as well as unlisted company
(D) Anytime issue of equity share by a listed company
69. The overall capitalization rate and the cost of debt remain constant for all degrees of leverage. This is pronounced by
(A) Traditional approach
(B) Net income approach
(C) Net operating income approach
(D) Viability approach
70. Constant payment ratio dividend policy refers to
(A) The percentage of earning paid out each year to the shareholders is fixed
(B) The concept of a fixed rupee dividend in each period
(C) The regular earnings as low as possible
(D) Additional dividend when earnings are higher than normal in a given period
Read the passage below and answer the questions that follow, based on the understanding of the passage. Answer the questions (71-75)
Hundreds of old temples, monuments, buildings have been restored in India since the creation of archaeological survey of India. These priceless and finest archaeological remains have been enlisted as heritage sites, taking the cultural significance into consideration. The INTACH (Indian National Trust for Art, Culture and Heritage) is a non-governmental organization undertaking several restoration measures to preserve these heritage sites for the future generations. One of the objectives of conserving is to allow tourists/visitors to learn, appreciate and enjoy the glorious historical & archaeological remains. Some of the popular heritage sites in India have also been enlisted as UNESCO world heritage sites. However the foot falls of visitors to these preserved monuments across India have increased so much that the authorities have no choice but to regulate the entry of visitors. For example Taj Mahal at Agra is a direct victim of tourist foot falls in a single day. Many research studies have been undertaken to find the underlined problems and solutions related to the foot falls at the protected heritage sites in India.
71. Which one is the critical problem to be identified as research problem ?
(A) Lack of funds for preservation
(B) Lack of technical knowledge
(C) Lack of visitor impact management
(D) Lack of adequate personnel
72. Which one of the following type of study is recommended to be undertaken in the beginning ?
(A) Descriptive study
(B) Explorative study
(C) Causal study
(D) Longitudinal study
73. Who is the key respondent not to be interviewed in the beginning ?
(A) Tourism service providers
(B) NGO officials
(C) Tourists
(D) Government officials
74. Which is the correct combination of name of scales for formulation of questions ?
(A) Nominal, ordinal, proportionate, rank
(B) Ordinal, ratio, likert, semantic
(C) Nominal, ordinal, interval, ratio
(D) Ordinal, semantic, continuous, discrete
75. Which one of the following research method helps in finding the appropriate variables for building the theoretical framework ?
(A) Pilot study
(B) Review of literature
(C) In-depth interview
(D) Structured interview
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