LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034
B.Sc. DEGREE EXAMINATION – COMMERCE
FOURTH SEMESTER – APRIL 2012
CS 4204 – KNOWLEDGE BASED DOMAIN
Date : 19-04-2012 Dept. No. Max. : 100 Marks
Time : 1:00 – 4:00
SECTION – A
ANSWER ALL THE QUESTIONS: (10*2=20)
- What is Knowledge?
- Define the two types of Knowledge.
- Write down any four differences between Information and Knowledge.
- List down the filters that are used to converts data to information.
- Define Process.
- What is Service Blue printing?
- What is Business Plan?
- Write down the definition for Staffing.
- Define the term ESOP’s.
- What is Knowledge Based firm?
SECTION –B
ANSWER ALL THE QUESTIONS: (5*8=40)
- (a) What is value that Knowledge Management brings into our Business? Explain in
Detail.
(OR)
(b) Explain briefly about creating a Knowledge Edge.
- (a) How data’s are converted into Knowledge?
(OR)
(b) Write down the differences between Tacit and Explicit Knowledge.
- (a)Write a Short Notes on Customer utility model.
(OR)
(b)What are all causes of New Product Failures? Explain in detail.
- (a) Explain about the stages involved in Sales Management.
(OR)
(b) Write short notes on Expense Management.
- (a) How to make money from Knowledge? Explain in detail.
(OR)
(b)Explain about Knowledge growth Model of the firm.
SECTION – C
ANSWER ANY TWO QUESTIONS: (2*20=40)
- (a) Explain in detail about Drivers in Knowledge Management.
(b) Discuss about The levels of Professional Knowledge.
- (a) Elaborate in detail About Process Design.
(b) How to Developing a Performance Appraisal? Explain in detail.
- (a) Discuss in detail about How Knowledge Management Are used in Organization
With an example.
(b) Explain in detail about New Product Development.
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