LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034
B.Com. DEGREE EXAMINATION – CORPORATE SEC.
FIFTH SEMESTER – NOVEMBER 2012
BC 5504 – OFFICE MANAGEMENT
Date : 08/11/2012 Dept. No. Max. : 100 Marks
Time : 9:00 – 12:00
PART – A
Answer ALL the questions: (10 x 2 = 20 marks)
- What is an office?
- What do you mean by office management?
- What is meant by filling?
- What is communication?
- What is meant by office layout?
- Mention any four principles of office organization.
- What is meant by open office?
- What is an organization chart?
- What is an office manual?
- Define Report.
PART – B
Answer any FIVE questions: (5x 8 = 40 marks)
- What are the essentials of a good filing system?
- Describe the criteria for selection of machines and equipments.
- What are the principles of office layout?
- Explain the importance of internal communication in an office.
- What are the different types of office manual?
- Describe the different methods of providing proper ventilation.
- State the essential capabilities of a business computer.
- Describe the procedure for handling of incoming mail.
PART – C
Answer any TWO questions: (2 x 20 = 40 marks)
- Briefly explain the various functions of office management?
- State main points to be considered in drafting office report.
- What is office lay-out? What are its objectives?
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