TOURISM ADMINISTRATION & MANAGEMENT
Paper – III
Note : This paper contains seventy five (75) objective type questions of two (2) marks each. All questions are compulsory.
1. Mr. Hector Ceballos-Lascurain is credited for coining which term ?
(A) Ecotourism
(B) Nature tourism
(C) Sustainable tourism
(D) Sex tourism
2. The trail blazing research publication “Tourism Ecotourism and Protection areas” was published in 1996 by
(A) U.N. World Tourism Organisation
(B) World Conservation Union
(C) World Conservation Organisation
(D) World Wildlife Fund
3. Assertion (A) : If the masses were to take to ecotourism in a big, aggressive manner, ecotourism would turn out to have negative connotations.
Reason (R) : Ecotourism should never have mass concentration. It should be extensive, not intensive.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not a correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
4. TERN was established in 2006 and managed by UNWTO for Risk and crisis management. What is TERN ?
(A) Tourism Emergency Response Network
(B) Tourism Emergency Regulation Network
(C) Tourism Emergency Response Netlog
(D) Tourism Emergency Regulation Netlog
5. Push factors in Tourism are
(A) Facilities
(B) Prestige
(C) Services
(D) None of the above
6. Pull factors in Tourism are
(A) Rest and Relaxation
(B) Escape
(C) Amenities
(D) None of the above
7. UFTAA divides the world into how many regions ?
(A) 7
(B) 8
(C) 11
(D) 12
8. Arrange the following railway properties according to the year they appeared on the world heritage list :
I. Darjeeling Mountain Railway
II. Nilgiris Mountain Railway
III. Kalka-Shimla Railway
IV. C.S.T. Mumbai
(A) I, II, III, IV
(B) I, III, II, IV
(C) I, IV, II, III
(D) IV, III, II, I
9. The following are relevant to Thar Desert. Use the code :
I. Luni River
II. Camels
III. Sedimentary Rocks
IV. Crescent shape dunes
Codes :
(A) I, II, III, IV are correct
(B) I, II are correct
(C) I, II, IV are correct
(D) I, IV are correct
10. What is the Vehicle (Vahana) of Goddess river Ganga ?
(A) Tortoise
(B) Crocodile
(C) Dolphin
(D) Serpant
11. Under which tree did Queen Mayadevi give birth to Siddharth ?
(A) Ashoka
(B) Peepal
(C) Neem
(D) Shala
12. This consists of two lists of places and temples and the candidate has to match an item in one list with an item
in the other :
13. This consists of two lists of statement phobia and terms and the candidate has to match an item in one list with
an item in the other :
14. “Bibi-ka-Maqbara” the replica of the Taj Mahal is located in which city ?
(A) Ahmedabad
(B) Aurangabad
(C) Ahmednagar
(D) Ahmedpur
15. “Partie” system is an organizational structure for
(A) Dividing the housekeeping department into various sections
(B) Dividing the front office department into various sections
(C) Dividing the food and beverage service department into various sections
(D) Dividing the kitchen into various sections
16. Which one of the following pairs is not correctly matched ?
(A) Chilling dishes at 3 °C immediately after cooking and holding at 0 ° to 3 °C – Cook chill
(B) Freezing food to –18 °C to –20 °C soon after cooking and holding them at this temperature till required – Cook
freeze
(C) Chilling dishes to 36 °C immediately after cooking and holding at this temperature – Blast chilling
(D) Freezing dishes to –18 °C to –20 °C immediately after cooking and holding at this temperature – Blast freezing
17. Assertion (A) : Standard recipe is a written document on the method of preparing a dish with portion size, list of
ingredients and their quantity.
Reason (R) : Standard operating instruction for the department to perform its task for food preparation.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
18. The overhead cost is considered in menu pricing which include the following :
(A) Food cost, Labour cost, rent and rates
(B) All expenses except food cost and labour cost
(C) Labour cost, gas, electricity, water and telephones
(D) Food cost, gas, electricity, rent and rates
19. Following are the duties of a Front Office Manager :
I. Recommend and monitor a front office budget and plan for the year.
II. Lead, train and motivate front office team
III. Approve expenses of the Front Office Department
IV. Ensure the safety and hygiene of the Front Office and its staff.
(A) I, II, III and IV are correct.
(B) I, II and III are correct.
(C) II, III and IV are correct.
(D) I and IV are correct.
20. This consists of two lists of alternative forms of lodging and accommodation :
21. Assertion (A) : Hotel business is very lucrative as it satisfies two physiological needs of all human beings – shelter and food.
Reason (R) : Hotel specializes in providing facilities and amenities to the business corporate.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true and (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
22. Which is an open jaw itinerary ?
(A) Delhi → Chennai → Mammalapuram → Madurai → Delhi
(B) Delhi → Nagpur → Chennai
(C) Chennai → Madurai → Cochin → Chennai
(D) Kolkata → Bhubaneshwar → Chennai → Kolkata
23. Which are the dangerous goods in airlines ?
(a) Copra
(b) Adhesives
(c) Mercury
(d) Bleaching Powder
(A) (a), (b) only
(B) (c), (d) only
(C) All of them
(D) None of them
24. Which is a Green field airport ?
(A) Indira Gandhi Airport, Delhi
(B) Rajiv Gandhi Airport, Hyderabad
(C) Birsa Munda Airport, Ranchi
(D) Lok Nayak Jay Prakash Airport, Patna
25. The free baggage allowance for first class and business class passengers in airlines is
(A) 2 bags (pieces) where the total of the 3 dimensions does not exceed 145 cms for each bag.
(B) 2 bags (pieces) where the total of the 3 dimensions does not exceed 158 cms for each bag.
(C) 2 bags (pieces) where the total of the 3 dimensions does not exceed 268 cms for each bag.
(D) 2 bags (pieces) where the total of the 3 dimensions does not exceed 278 cms for each bag.
26. Calculate the flying time if a flight leaves Detroit (–0500 hrs) at 1405 hrs and arrives Mumbai (+0530 hrs) at 2300 hrs next day
(A) 22:25 hrs
(B) 20:25 hrs
(C) 18:35 hrs
(D) 18:25 hrs
27. This consists of two lists of railway zones and headquarters and the candidate has to match an item in one list with an item in the other :
28. Which section of waterways are declared as National Waterway ?
I. Allahabad – Haldia
II. Sadia – Dhubri
III. Kottapuram – Kollam
IV. Jabalpur – Surat
(A) I, II & III are correct
(B) II & III are correct
(C) None of the above is correct
(D) All of the above are correct
29. Arrange the following Global Distribution Systems based on the year of its introduction :
I. SABRE
II. SMART
III. AMADEUS
IV. WORLD SPAN
(A) I, II, III, IV
(B) II, III, IV, I
(C) III, IV, I, II
(D) IV, III, II, I
30. Following countries come under IATA Traffic Conference Area – I
I. U.S.A.
II. Greenland
III. Iceland
IV. Russia
(A) I and III are correct
(B) I and II are correct
(C) III and IV are correct
(D) I and IV are correct
31. Which countries are not part of the European Union, but member of Schengen VISA ?
(A) Finland and Denmark
(B) United Kingdom and Portugal
(C) Norway and Iceland
(D) Spain and Greece
32. Travel propensity is a measure of
(A) The percentage of a population engaging in tourism
(B) The ratio of day trip to overnight visits.
(C) Tourism market share of a country
(D) Frequency of travel of a population
33. Which Sea attracts over 160 million tourists a year ?
(A) Mediterranean Sea
(B) Caribbean Sea
(C) South China Sea
(D) Caspian Sea
34. Which of the following is not a London based airport ?
(A) South Hampton
(B) Heathrow
(C) Gatwick
(D) Stansted
35. “Petra” one of the seven wonders is located in
(A) Syria
(B) Lebanon
(C) Jordon
(D) Israel
36. This consists of two lists of air ports and city and the candidate has to match an item in one list with an item
in the other :
37. Which pairs are correctly matched ?
38. The production concept in marketing emphasis on
(A) High quality goods
(B) Large volume of goods
(C) The product with best possible features
(D) Products and services emphasising on environment
39. A skeptical buyer is one
(A) who makes impulsive purchase
(B) who carefully weighs the cost and benefit
(C) has a negative image about product
(D) is keen to return the product
40. “REVPAR” is a test which
(A) measures income before fixed cost
(B) insists on performance measures based on increase in operating margins
(C) assumes that room revenue is a good indicator of a hotel’s overall performance
(D) indicates what a business unit wants to achieve
41. The percentage relationship of an organization’s sales to total industry sales referred as
(A) Market share
(B) Profit maximization
(C) Target rate of return
(D) Direct response sales
42. Which one of the following pairs is not correctly matched ?
(A) It is one of the theory of motivation – Behavioural theory
(B) It is a strategy to differentiate products and companies – Branding
(C) Tourism products and attractions – Pull factors
(D) The film produced by the Ministry of Tourism – Himalayan Adventure
43. Which one of the following key statistics is not associated with factor analysis ?
(A) Bartlett’s test of sphericity
(B) Communality
(C) Eigen value
(D) MANOVA
44. Which one of the following is not the probability sampling method ?
(A) Systematic sampling
(B) Snowball sampling
(C) Cluster sampling
(D) Stratified sampling
45. This consists of two lists of types of validity and its meaning and the candidate has to match an item in one list with an item in the other :
46. Which one of the following is not a comparative scale ?
(A) Rank order
(B) Constant sum
(C) Q-sort
(D) Likert
47. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as
(A) Planning
(B) Organizing
(C) Leading
(D) Controlling
48. The attitude that regards home country management practices as superior to foreign country practices is known as
(A) Ethnocentric
(B) Polycentric
(C) Geocentric
(D) Isocentric
49. Strategic planning is best described by the statement from the following :
(A) Facts are difficult to gather and plans cover short period of time.
(B) Facts are difficult to gather and plans cover long period of time.
(C) Facts are easy to gather and plans are developed mainly by upper level managers.
(D) Facts are easy to gather and plans are developed mainly by lower level managers.
50. The sales forecasting technique that utilizes specialized knowledge based on interaction with customers is
(A) sum of executive opinion
(B) sales force estimation
(C) time series analysis
(D) all of the above
51. Extreme division of labour tends to result in
(A) Human motivation
(B) Boring jobs
(C) Non-specialized work
(D) Decreased work skill
52. From the view point of staff personnel, a major reason for linestaff conflict is that line personnel
(A) do not make proper use of staff personnel
(B) resist new ideas
(C) do not give staff personnel enough authority
(D) all of the above
53. Operating risk is the risk of the firm not being able to cover its
(A) Fixed operating cost
(B) Financial leverage
(C) Operating leverage
(D) Debit service coverage
54. A lending institution, in case of term loans is concerned with examining the company’s
(A) Profitability
(B) Debit equity ratio
(C) Increase in retained earning
(D) All of the above
55. Trade credit is known as
(A) The credit extended by the supplier of goods and services in the normal course of business.
(B) The credit extended to the supplier of goods and services in the normal course of business.
(C) The credit extended by the customer of the goods and services in the normal course of business.
(D) The credit extended to the customer of the goods and services in the normal course of business.
56. Which of the following is the essential element of leasing ?
(A) Assets
(B) Term of lease
(C) Parties of the contract
(D) All of the above
57. Arrange the following in the order in which they appeared. Use the code given below :
I. National Committee on Tourism
II. National Strategy for Promotion of Tourism
III. Tourism Finance Corporation
IV. National Action Plan for Tourism
Codes :
(A) IV, III, II, I
(B) I, III, IV, II
(C) II, IV, III, I
(D) I, II, III, IV
58. Which one of the following objectives of the National Tourism Policy, 2002 is to provide impetus to the vast rural tourism attractions of India ?
(A) First
(B) Third
(C) Fifth
(D) Seventh
59. Hospitality dimension of tourism is given much importance for the first time in the history of tourism development in India in which policy ?
(A) Tourism Policy 1982
(B) National Action Plan of Tourism 1992
(C) National Tourism Policy 2002
(D) National Strategy for Tourism Promotion
60. The concept of hospitality includes the following :
(A) Welcome (Swagat), Information (Suchana)
(B) Facilitation (Suvidha), Safety (Suraksha)
(C) Cooperation (Sahyog), Infrastructure development (Samrachana)
(D) All of the above
61. According to Butler, the main approaches to impact mitigation are
(A) changing the tourist type
(B) changing the resource for resistance
(C) curbing tourist numbers
(D) all of the above
62. What is India’s rank in world Tourism receipts in the year 2011 ?
(A) 15
(B) 17
(C) 19
(D) 21
63. Which State ranks first in the number of Foreign Tourists visits in 2011 ?
(A) Maharashtra
(B) Tamil Nadu
(C) Delhi
(D) Rajasthan
64. How many times India has been elected to the Chairmanship of the Executive Council of UNWTO ?
(A) One
(B) Two
(C) Three
(D) Four
65. Japan International Cooperation Agency (JICA) has signed loan agreements to undertake the Ajanta-Ellora Development and Conservation Project (Phase II). The loan assistance is
(A) 6887 Japanese Yen
(B) 7331 Japanese Yen
(C) 7687 Japanese Yen
(D) 8011 Japanese Yen
66. Market Development Assistance Scheme (MDA) administered by the Ministry of Tourism, Government of India, provides financial support to approved tourism service providers for
(A) Sales cum study tour
(B) Participation in fairs/ exhibitions
(C) Publicity through printed material
(D) All of the above
67. Assertion (A) : Tourism will only flourish given the appropriate conditions. It is an industry which like any other industry requires sophisticated planning and organisation if its full potential is to be realized.
Reason (R) : This must be done with the needs of host community as a major focal point.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
68. Which one of the following is not a part of the interactive planning ?
I. Includes information feed back, consultation and negotiation.
II. Interaction occurs early on and throughout the planning process with full range of stakeholders.
Codes :
(A) I is correct.
(B) II is correct.
(C) Both I and II are correct.
(D) Both I and II are wrong.
69. The following Committee recommended that the public sector should assume a more active and positive role in promoting tourism.
(A) Sargeant Committee
(B) Jha Committee
(C) Yunus Committee
(D) None of the above
70. It is the first State in India to be accorded the status of partner State of the World Travel and Tourism Council
(A) Kerala
(B) Rajasthan
(C) Tamil Nadu
(D) Jammu & Kashmir
Read the passage below and answer the question that follow based on understanding of the passage. Answer the questions (71-75) .
Tourism demand forecasts are traditionally generated by either quantitative or qualitative approaches. According to a comprehensive reveal by Li et al (2005), 420 studies on the topic of tourism demand forecasting were published during the period 1960 – 2002. Most attention was directed at the development of advanced statistical forecasting methods including both time series and econometric approaches. Time series methods use past patterns in data to extrapolate future values and whilst time series approaches are useful tools for tourism demand forecasting, a major limitation of these methods is that they cannot be used for policy evaluation purposes. By contrast, econometric models, which estimate the quantitative relationship between tourism demand and its determinants, can be used for policy evaluation. The large body of literature that has been published on tourism demand forecasting using modern econometric technique is reviewed by Li et al (2005).
71. During the period 1960-2002, 420 studies completed and based on
(A) Quantitative Approach
(B) Qualitative Approach
(C) Quantitative and Qualitative Approach
(D) Time-series Approach
72. Time-series methods are
(A) To use past patterns in data to extrapolate future values
(B) To use data to know the past pattern of tourism
(C) To use the data to explore the future pattern of tourism
(D) None of the above
73. Time-series methods are useful for
(A) knowing the data and to work out the number of tourists
(B) making forecasting for future tourist demand and supply.
(C) identifying the tourist attractions and a number of tourists
(D) developing tourism sites and destinations
74. For policy evaluation the following research method is not so useful :
(A) Time-series method
(B) Economic method
(C) Survey method
(D) Snowballing method
75. For policy evaluation useful method is
(A) Quantitative, Qualitative economic approaches
(B) Comprehensive economic model
(C) Econometric method
(D) Moving average data
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