TOURISM ADMINISTRATION AND MANAGEMENT
Paper – II
Note : This paper contains fifty (50) objective type questions of two (2) marks each. All questions are compulsory.
1. How many sustainable development goals have been set to end extreme poverty, fight inequality and injustice, and fix climate change under 2030 Agenda for sustainable development ?
(1) 27 Sustainable Development Goals
(2) 19 Sustainable Development Goals
(3) 20 Sustainable Development Goals
(4) 17 Sustainable Development Goals
2. Match the following GMT locations in List-I with the country / city in List-II and select the correct answer using the codes given below:
3. A guest who comes to hotel without prior Reservation for a guest room is called as:
(1) Company guest
(2) In house guest
(3) Walk in
(4) Walking
4. Arrange the itinerary sequence of destinations covered by Palace on wheels
a. Delhi-Jaipur
b. Udaipur-Jaisalmer
c. Jodhpur-Bharatpur-Agra-Delhi
d. Sawai Madhopur-Chittorgarh
Codes :
(1) c, a, b, & d
(2) a, b, c, & d
(3) a, b, d, & c
(4) a, d, b, & c
5. In the airline parlance DBML stand for-
(1) Double meal
(2) Diplomatic Business Meal
(3) Deluxe meal
(4) Diabetic meal
6. A ‘Dummy waiter’ in a hotel
(1) assists differently abled guest
(2) reviews guest activities
(3) provides minor services for guests
(4) provides assistance to servers as side station
7. Arrange the following milestones in the development of Tourism in order they appeared.
Use the code given below:
I. Wright brothers ushered an era of flight with the first successful aircraft flight
II. Grand Tour Era makes travel a status symbol for wealthy individuals seeking to experience cultures of the civilized world
III. Marco polo’s travels throughout the Far East begin to heighten interest in Travel and Trade
IV. Thomas Cook organizes first group tour in England
Codes :
(1) I, IV, II, III
(2) I, III, IV, II
(3) III, II, IV, I
(4) III, IV, II, I
8. Which is the highest mountain railway station in india ?
(1) Ghum on the Darjeeling Himalayan Railway
(2) Kalka on the Shimla Mountain Railway
(3) Matheran on Western Hill Railway
(4) Coonoor on the Nilgiri Mountain Railway
9. Which group of countries among the following are IATA TC III countries only:
(1) Brunei, Canada, British Virgin Islands
(2) Afghanistan, Thailand, Fiji
(3) Indonesia, Belize, Guyana
(4) Laos, Zambia, Mauritius
10. This consists of two lists of names of dishes and the regional cuisine connected, the candidate has to match an item is one list with an item in the other :
11. Match the following concept in List-I with their corresponding researcher in List-II and select the correct answer using the codes given below :
12. Charbagh Railway Station is in_______.
(1) Lucknow
(2) Jodhpur
(3) Moradabad
(4) Habibganj
13. A normal Indian passport has_______ pages.
(1) 33
(2) 63
(3) 36
(4) 60
14. Assertion (A) : Luxury hotel chains of India are as much meticulous as foreign hotel chains in India in guest services and hospitality.
Reason (R) : Star rating criterion for Luxury segment five star and above is complex, comprehensive and well designed for categorisation in India.
Codes :
(1) Both (A) and (R) are correct but (R) is not the correct explanation of (A)
(2) Both (A) and (R) are correct and (R) is the correct explanation of (A)
(3) (A) is true, but (R) is false
(4) (A) is false, but (R) is true
15. In Doxey’s Irridex Model, identify the correct order of stages of host approach to visitors:
(1) Euphoria, Apathy, Annoyance, Antagonism
(2) Euphoria, Apathy, Antagonism, Annoyance
(3) Euphoria, Antagonism, Apathy, Annoyance
(4) Euphoria, Annoyance, Apathy, Antagonism
16. Which pairs (Airlines- Headquarter) are correctly matched ?
Codes:
(1) (a) & (b) are correct
(2) (b) & (c) are correct
(3) (b) & (d) are correct
(4) (a) & (c) are correct
17. Thomas cook set up its first office in India in-
(1) 1881
(2) 1891
(3) 1871
(4) 1861
18. This consists of two lists of hotel chain and year operating team. The candidate has to match an item of one list with an item of another:
19. Who among the following is credited to have published the book entitled “The Tourist Gaze”?
(1) E. Cohen
(2) Stanley Plog
(3) John Urry
(4) E. Inskeep
20. Which train was introduced in honour of Rabindranath Tagore?
(1) Kavi Guru Express
(2) Rabindra Express
(3) Gurudev Express
(4) Howrah Express
21. Under the head “current liabilities” the following terms are disclosed in the final accounts of a Tourism company :
(I) Sundry creditors
(II) Acceptances
(III) Unclaimed dividends
(IV) Advance payments
(V) Subsidiary companies
The correct chronological order of their discloser is :
(1) I, II, IV, III, V
(2) I, II, III, IV, V
(3) V, IV, III, II, I
(4) II, I, III, IV, V
22. Which two sources of leakages of tourism revenue severely affect tourism development in the host tourism destination?
(1) Investment and savings
(2) Export and Import
(3) Saving and Imports
(4) Revenue and Expenditure
23. Which of the following is not correctly matched?
(1) Superiority : Single minded focus on customer needs and expectations
(2) Inimitability : Erect barriers that are insurmountable
(3) Durability : Customer needs should not be met by alternative ways
(4) Appropriability : Have a small share of the market but ride over the market
24. Assertion(A) : Financial decisions of a firm are guided by the risk-return Trade-off.
Reason (R) : Return = Risk free return + Risk premium.
In the context of the two statements, which one of the following is correct ?
(1) Both (A) and (R) are correct and (R) is the correct explanation of (A)
(2) Both (A) and (R) are correct but (R) is not the correct explanation of (A)
(3) (A) is correct, but (R) is incorrect.
(4) (A) is incorrect , but (R) is correct.
25. Which one of the following is not among the factors that influence the effectiveness of organizational communication ?
(1) The Formal channels of Communication
(2) Organization’s Authority Structure
(3) Job Specialization
(4) Grapevine Chains
26. Assertion (A) :Perceived anonymity refers to the respondents’ perceptions that the interviewer or the researcher does not discern their identities.
Reason (R) : Perceived anonymity of the respondent is high in mail surveys, mail panels and internet surveys.
Codes:
(1) Both (A) and (R) are true and (R) is the correct explanation of (A)
(2) Both (A) and (R) are true but (R) is not the correct explanation of (A)
(3) (A) is true, but (R) is false
(4) (R) is true, but (A) is false
27. An average inventory is Rs. 12,000 and the closing inventory is Rs. 3000 more than opening
inventory. What would be the closing inventory?
(1) Rs. 24,000
(2) Rs. 12,000
(3) Rs. 10,500
(4) Rs. 13,500
28. Which is the correct formula for calculating multiplier effect.
(1) 
(2) 
(3) 
(4) 
29. All of the following statements are true except :
(1) A buyer’s decision process affects purchase outcomes.
(2) Consumer buying behaviour refers to the buying behaviour of ultimate customers.
(3) The individual characteristics of a buyer do not influence how he or she reacts to the stimuli.
(4) Marketers need to understand how the stimuli are changed into responses inside the mind of the consumer.
30. The process of delegation of authority of a hotel manager comprises the following steps:
(I) Assignment of Tasks
(II) Creation of Responsibility
(III) Granting Authority
(IV) Fixing Accountability
The correct sequence of these steps is :
(1) III, II, I, IV
(2) I, II, IV, III
(3) II, I, III, IV
(4) I, II, III, IV
31. Establish the sequential steps in order for conducting discriminant analysis
(a) Estimate the discriminant function coefficients
(b) Formulate the problem
(c) Determine the significance of the discriminant function
(d) Interpret the results
Codes :
(1) (a) (b) (c) (d)
(2) (a) (c) (d) (b)
(3) (b) (a) (c) (d)
(4) (d) (b) (a) (c)
32. Balance of payments is calculated to measure impact of tourism on Gross National Product. Find one of the correct formula given below.
(1) Y= 1+G+X–M
(2) Y=C+1+G+(X–M)
(3) Y=X–M+G+C+1
(4) Y=(M–X)+1+G+C
33. Assertion (A) : To reduce uncertainty caused by service intangibility, buyers look for evidence that will provide information and confidence about the service.
Reason (R) : Tangibles provide signals as to the quality of the intangible service.
In the context of above two statements, which one of the following is correct ?
(1) Both (A) and (R) are true and (R) is the correct explanation of (A).
(2) Both (A) and (R) are true and (R) is not the correct explanation of (A).
(3) (A) is true but (R) is false
(4) (A) is false but (R) is true
34. Consider the following statements and identify the correct statements
(I) Profit maximisation objective assumes perfect competition.
(II) A financial decision that has a positive NPV maximises profit for share holders.
(III) NPVs of a firm’s projects are additive in nature.
(IV) Income statement represents the accounting equation
(Assets = Liabilities + Owners Equity)
(1) Only I and II are correct
(2) Only I and III are correct
(3) Only II and III are correct
(4) Only III and IV are correct
35. Which of the following constitute Human Resource Planning
(I) Finding the sources of manpower supply
(II) Determining the manpower requirements of a firm
(III) Planning for human resource needs of a firm
(IV) Reaching out to the right source for procuring the right person
Select the correct answer using the codes given below.
(1) Both II and III
(2) Both I and II
(3) Both II and IV
(4) Both I and IV
36. Match the items in List-I with those in List-II and select the correct answer using the codes below :
37. Assertion (A) : Tourism satellite account is used to measure the size of economic sectors
Reason (R) : Tourism satellite account is used for those economic sectors which are not defined on industries in National accounts.
Codes :
(1) Both (A) and (R) are true but (R) is not the correct explanation of (A)
(2) Both (A) and (R) are true and (R) is the correct explanation of (A)
(3) (A) is true, but (R) is false
(4) (R) is true, but (A) is false
38. Arrange the following marketing concepts in the order in which they appeared overtime:
Use the code given below :
i Manufacturing concept
ii Marketing concept
iii Product concept
iv Selling concept
Codes :
(1) i, iii, iv, ii
(2) iii, iv, ii, i
(3) i, iv, ii, iii
(4) iv, i, iii, ii
39. Assertion (A) : Motivation is a tool with which managers can arrange job relationships in organizations.
Reason (R) : Knowledge about motivation joins strategic plans as inputs into the process of designing relationships at organizations.
In the context of the above statements, which one of the following is correct :
(1) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(2) Both (A) and (R) are true and (R) is the correct explanation of (A).
(3) (A) is true but (R) is false.
(4) (A) is false but (R) is true.
40. Which one of the following is not the quantitative research methods ?
(1) Focus groups
(2) Depth interviews
(3) Structured interviews
(4) Project techniques
41. Match the items in List-I representing the name of country having Travel and Tourism’s absolute direct contribution to GDP in 2015 with those in List-II representing its rank in the world.
42. One goal of Customer Relationship Management (CRM) is to make which of the following costs high for the customers, thus discouraging them to buy from another supplier.
(1) Product Costs
(2) Transaction Costs
(3) Switching Costs
(4) Distribution Costs
43. Match List-I with List-II and select the correct answer using the codes given below the Lists :
44. Which is not the observation method?
(1) Personal Observation
(2) Mechanical Observation
(3) Trace Analysis
(4) Third person Observation
45. Match the items in List-I with those in List-II and choose the correct match using the codes given below the lists :
Read the following passage carefully and answer the questions from 46 to 50 :
Loktak Lake has always been a crowd puller with its solidified floating masses of decomposing vegetation, soil and organic matter (pumdis) scattered all over the lake, landing it an exotic feel. However, very few know that to the southern edge of the lake lies Keibul Lamjao National Park, the only floating sanctuary in the world, which is also home to the endangered eld’s deer, or the sangai. A walk in the park is quite an adventure with the floating swamps bobbing under your feet. But the park is best explored on dugout canoes that ply in its narrow waterways. An integral park of Loktak lake, the park relies heavily on the lake’s floating vegetation for its existence.
An ethnic paradise, Mon is famous for its headhunting Konyak Nagas. The largest of the 16 officially recognised tribes in Nagaland, the Konyaks were once believers of violent animism that celebrated headhunting. Capturing an enemy’s head was the rite of passage for boys and was believed to increase the fertility of the warrior taking it and of crops. Only a person who had successfully hunted a head was given the facial tattoo. However, headhunting was banned in the 1950’s. Today, the facial tattoo and ethnic warrior jewellery are just symbols of their heritage and the Konyaks wear them with pride. Don’t miss the house of the Angh, the hereditary chiefs of Konyaks. Mon has some of the finest tribal artwork, from daos (machetes) and guns to wood carvings, headgear and necklaces.
46. Loktak lake is situated in :
(1) Assam
(2) Manipur
(3) Mizoram
(4) Tripura
47. Which one of the following statements is not correct ?
(1) Konyaks never liked to kill any animal.
(2) Mon is known for its finest tribal network.
(3) The only floating sanctuary is in the Keibul Lamjao Park.
(4) Sangai dance is performed on the bobbing grass islands.
48. Konyaks wear with pride :
(1) the facial tattoo’s and ethnic warrior jewellery as symbols of their heritage.
(2) hunted enemy’s head
(3) headgear and shawls
(4) only the necklaces which are adorned with hunted heads.
49. To reach Mon, the nearest airport is :
(1) Imphal International Airport
(2) Mohanbari Dibrugarh Airport
(3) Salonibari Airport
(4) Jorhat Airport
50. Keibul Lamjao National Park is known for :
(1) floating sanctuary and endangered deer
(2) Hizol trees
(3) Tiger reserves
(4) racial artifacts
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