TOURISM ADMINISTRATION AND MANAGEMENT
PAPER – III
Note : This paper contains seventy five (75) objective type questions of two (2) marks each. All questions are compulsory.
1. In connection with “managing indicators for tourism development optimization”. Match items of List – I with items of List – II and select the correct answer :
2. Assertion (A) : Tourism and Hospitality sectors are facing shortage of skilled manpower in India.
Reason (R) : The Deen Dayal Upadhayay Kaushal Kendras have been exclusively identified as the skill development centres to meet the issue of shortage of skilled manpower in Tourism and Hospitality industry.
In the context of above statements, which amongst the following is correct ?
(1) Both (A) and (R) are true and (R) is the correct explanation of (A).
(2) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(3) (A) is true but (R) is false.
(4) (A) is false but (R) is true.
3. Chhatrapati Shivaji Terminus Railway Station is in ________
(1) Goa
(2) Mumbai
(3) Nagpur
(4) Aurangabad
4. These are restored Victorian coaches which travel through South Africa, Zimbabwe, Zambia and Tanzania making it the ultimate journey in complete luxury, comfort and security. Which train is being referred in this statement ?
(1) The Blue Train
(2) Rovos Rail
(3) The Orient Express
(4) TGV
5. The selling concept exists in the hospitality industry. A major contributing factor is overcapacity. Which one among the following is NOT a reason as to why major sectors such as hotels, airlines and restaurants continuously face overcapacity ?
(1) A false belief that economies of scale will occur as size increases.
(2) Pride in being the biggest and having the most capacity.
(3) Robust forecasting and planning by owners, consultants and financial organizations.
(4) A myth that the travel industry faces almost an unlimited future demand.
6. The conceptual framework for tourism developed by Wall and Mathieson (2006) includes which of the three basic elements ?
(1) Tourist, Geographical regions, Industrial
(2) Tourist, Destination, Industrial
(3) Destination, Dynamic, Tourist
(4) Dynamic, Destination, Consequential
7. International Chef’s Day is celebrated every year on :
(1) 20 October
(2) 20 November
(3) 20 June
(4) 20 September
8. Match the items in List – I with items in List – II and select the correct answer using the codes given below :
9. Assertion (A) : Invention and application of Apps technology in transforming car rental business has led to the customers delight in most Indian cities.
Reasoning (R) : Traditional car rental companies cannot be replaced with Apps based car rental operators due to the reason of dependability and trustworthyness of customers/users.
From the above which one of the following is correct ?
(1) Both (A) and (R) are true and (R) is the correct explanation of (A).
(2) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(3) (A) is true but (R) is false.
(4) (A) is false but (R) is true.
10. All of the following statements are true except :
(1) one method of identifying how much customers are willing to pay involves using a technique called trade-off analysis.
(2) the information from the trade-off analysis provides managers with an idea of which features add more value than they cost.
(3) value-based pricing uses the buyer’s perception of value as the key to pricing.
(4) going-rate pricing is the establishment of price based largely on those of competition, with much attention paid to costs or demand.
11. Read the following statements and choose the correct answer from the codes given below :
Assertion (A) : Geo-tourism is about making a place better by encouraging tourists to visit and spend money with preservation in mind.
Reason (R) : Geo-tourism focuses on unique culture and heritage of a location while attempting to help visitors enrich these qualities.
Codes :
(1) (A) is true but (R) is false.
(2) (A) is false but (R) is true.
(3) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(4) Both (A) and (R) are true and (R) is the correct explanation of (A).
12. To institutionalize a mechanism to support efforts intended to preserve, document, promote and disseminate Indian cuisine, Indian culinary Institute has been established by Ministry of Tourism, Government of India at
(1) Gurgaon (Gurugram)
(2) Bhopal
(3) Tirupati
(4) Jaipur
13. Match the currency code in List – I with the currency in List – II and select the correct answer using the codes given below :
14. A train popularly known as ‘Hospital on Wheels’ and provide healthcare facilities is known as
(1) Mediline Express
(2) Healthline Express
(3) Lifeline Express
(4) Ayush Express
15. Read the following statements and choose the correct answer from the codes given below :
Assertion (A) : Tourism industry is located in destinations and its impacts are experienced in them.
Reason (R) : Destinations are a focus for attention since they stimulate and motivate visits and are the locations in which the major part of the tourist products is produced.
Codes :
(1) (A) is true but (R) is false.
(2) (A) is false but (R) is true.
(3) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(4) Both (A) and (R) are true and (R) is the correct explanation of (A).
16. The W.T.O. Recife Charter in 1996 was the first document of its kind drafted on :
(1) Mature Tourism
(2) Wellness Tourism
(3) Eco Tourism
(4) Religious Tourism
17. _____ is industry term for a systematic examination of guests’ folios to ensure the accuracy of information. It typically includes rate verification, credit monitoring and confirmation of departure date and guest room assignment in hotel
(1) Floor limit
(2) Tallying
(3) Bucket check
(4) Guest Trial Balance
18. Jump seat in an aircraft is reserved for
(1) Last minute passenger
(2) Captain
(3) Navigator
(4) Cabin Crew
19. This consists of two lists of cities and airline codes, match items in List – I with items in the another and select the correct answer from codes given below :
20. Match Segmentation variables mentioned in List – I with Typical details mentioned in List – II, using the codes that follow :
21. Which of the following National Park is recognized internationally as “World Heritage Site and International Biosphere Reserve” ?
(1) Great Smoky Mountains
(2) Grand Canyon
(3) Yosemite
(4) Yellow Stone
22. This consists of two lists of hotels and their locations. Match items from one list with items in other list :
23. The Chicago Convention was organized in the year
(1) 1948
(2) 1984
(3) 1894
(4) 1944
24. Which of the following divisions came under North Railway Zone ?
a. Delhi
b. Lucknow
c. Moradabad
d. Jaipur
(1) b, c & d
(2) c, d & b
(3) a, b & c
(4) a, c & d
25. Evaluating market segments include :
I. Analyzing segment size and growth
II. Considering company’s objectives and resources
III. Examining segment structural attractiveness
IV. Considering market accessibility
From the above, which one of the following is correct ?
(1) I, II and IV are correct
(2) III and IV are correct
(3) I, II and III are correct
(4) II and IV are correct
26. The ‘hub-and-spoke’ concept promotes efficiency of which industry ?
(1) Restaurants
(2) Car rental
(3) Airline
(4) Accommodation
27. This consists of two lists of Food Outlets and Descriptors. Match items of List – I with items in the another :
28. MEDX is a visa granted to
(1) Medical Student
(2) Attendants/family members of patients for medical treatment
(3) Foreign nationals visiting India for medical treatment
(4) Mountaineers
29. Semi high speed train that runs between Delhi & Agra, operates at a speed of 160 km/hr and is also one of the fastest trains of India
(1) G.T. Express
(2) Duranto Express
(3) Gatimaan Express
(4) Chetak Express
30. Assertion (A) : Culture is the basic determinant of a consumer’s wants and behaviour, which compresses the values, perceptions, wants and behaviours that the consumer learns continuously in a society.
Reason (R) : Marketers continuously identify cultural shifts in order to devise new products and services that find a receptive market.
In the context of above two statements which one of the following is correct :
(1) Both (A) and (R) are true but (R) is not correct explanation of (A).
(2) Both (A) and (R) are true and (R) is a correct explanation of (A).
(3) (A) is true but (R) is false.
(4) (A) is false but (R) is true.
31. National Tourism comprises of
(1) MICE Tourism
(2) Inbound and Outbound Tourism
(3) Domestic Tourism and Outbound Tourism
(4) Domestic Tourism and Inbound Tourism
32. These are usually located on the coast but high above sea level, such hotels offer unobstructed views and a great sense of privacy without feeling of total isolation and are popularly known as
(1) Cliff Hotels
(2) Capsule Hotels
(3) Referral Hotels
(4) Underwater Hotels
33. ‘Dil toh roaming hai’ is the tag line of which of the following company ?
(1) Reliance Jio
(2) Make My Trip
(3) Yatra.com
(4) Trip Advisor
34. In order to promote River Cruise Tourism in India following circuits on National Waterway – 2 (River Brahmaputra) have been identified :
a. Guwahati Circuit
b. Tezpur Circuit
c. Neamati Circuit
d. Kolkata Circuit
(1) a, b and c
(2) a, b and d
(3) b, c and d
(4) a, c and d
35. Match the items in List – I with those in List – II and identify the correct answer :
36. Transient Occupancy Tax (TOT) levied by the large cities is otherwise known as
(1) Food tax
(2) Bed tax
(3) Entertainment tax
(4) Leisure tax
37. Haldia Sea Port (KDS & HDC) is located in one of the following States :
(1) West Bengal
(2) Odisha
(3) Maharashtra
(4) Gujarat
38. Read the following statements and choose the correct answer from the codes given below :
Assertion (A) : Destination, Industry and Government, all have an impact on the extent to which tourism promotes broader socio-economic goals.
Reason (R) : No single industry such as tourism can have the responsibility for overall development and that it can only play a smaller role in a larger development scheme.
Codes :
(1) (A) is true but (R) is false.
(2) (A) is false but (R) is true.
(3) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(4) Both (A) and (R) are true and (R) is the correct explanation of (A).
39. This consists of two lists of names of scales and permissible inferential statistics. Match items in one List – I with items in the other and choose the correct answer from given codes :
40. Reports and forecasts of the economic and employment impact of Travel and Tourism prepared by World Travel and Tourism Council for
(1) 198 countries 22 geographic regions.
(2) 184 countries 25 geographic regions.
(3) 197 countries 15 geographic regions.
(4) 164 countries 10 geographic regions.
41. According to contingency approach to leadership, the focus is on the following factors :
A. Task requirements
B. Employees’ characteristics, expectation and behaviour
C. Leader’s position power
D. Organizational culture and policies
In the context of above, which one of the following is correct :
(1) A and C are correct
(2) B, C and D are correct
(3) A, C and D are correct
(4) A, B and D are correct
42. Match List – A with List – B and select the correct answer from the codes given below the lists :
43. An expression in sampling theory for the standard deviation as a percentage of mean is called as
(1) Variance
(2) Interquartile range
(3) Coefficient of variation
(4) Kurtosis
44. Assertion (A) : Extraction of most renewable resources cannot be maintained over long term if limits are not placed on their utilization leading to an interest in sustained yields.
Reason (R) : It is not often necessary to place limits on production yields to allow time for the resource base to sufficiently regenerate.
Codes :
(1) Both (A) and (R) are true, (R) is the correct explanation of (A).
(2) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(3) (A) is true, but (R) is false.
(4) (A) is false, but (R) is true.
45. Consider the following :
I. Policies
II. Objectives
III. Programmes
IV. Procedures
The correct sequence of these elements in the planning process is
(1) I, II, III, IV
(2) I, II, IV, III
(3) II, I, IV, III
(4) II, I, III, IV
46. Match List – I with List – II and select answer from the codes given below :
47. This consists of two lists of names of scale and the permissible descriptive statistics. Match items in one list with items in the other and choose the correct answer from given codes :
48. Lue and Crompton developed five different spatial configurations in 1992. Find the correct combinations of them in sequence from the following :
(1) Single destinations, En Route, Base Camp, Regional tour, Trip chaining
(2) Trip chaining, En Route, Single Destinations, Regional tour, Base camp
(3) Regional tour, trip chaining, En Route, Base camp, Single Destinations
(4) En Route, Base camp, Regional tour, Single Destinations, Trip chaining
49. Assertion (A) : According to Fiedler Model of leadership, a manager who is disliked may be less able to lead informally and would have to rely on directives to accomplish group tasks.
Reason (R) : The quality of leader-member relationship is the most important influence on the manager’s power and effectiveness.
In the context of the above two statements, which one of the following is correct ?
(1) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(2) Both (A) and (R) are true and (R) is the correct explanation (A).
(3) (A) is false, but (R) is true.
(4) (A) is true, but (R) is false.
50. Assertion (A) : Tossing of a coin results in two outcomes Head (H) and Tail (T).
Reason (R) : Tossing of a coin is an example of random experiment.
In the context of above statements, which one of the following is correct ?
(1) Both (A) and (R) are correct.
(2) (A) is correct but (R) is incorrect.
(3) (A) is in correct but (R) is correct.
(4) Both (A) and (R) are incorrect.
51. Philip L. Pearce developed Travel motivation ladder, find the correct sequential order of needs in the ladder (lower to higher) from the following :
(1) Fulfilment → Stimulation → Self-Esteem and Development → Relationship → Relaxation
(2) Relaxation → Stimulation → Relationship → Self-Esteem and Development → Fulfilment
(3) Stimulation → Relaxation → Relationship → Self-Esteem and Development → Fulfilment
(4) Relationship → Relaxation → Stimulation → Fulfilment → Self-Esteem and Development
52. Consider the following steps in zero-base budgeting :
I. Analysis of each decision unit in the context of total decision package.
II. Identification of decision units.
III. Allocation of resources to each unit based on ranking.
IV. Evaluation and ranking of all decision units to develop the budget request.
The correct sequence of these steps is
(1) I, II, III, IV
(2) II, III, IV, I
(3) II, I, IV, III
(4) II, IV, I, III
53. Match the strategies on operations in List – I with their implications in List – II and select the correct match using the codes given below the lists :
54. Consider the following statements :
I. An experiment is known to be random if the results of the experiment can be predicted.
II. Standard error is the standard deviation of a statistic.
III. Poisson distribution may be multi-model.
IV. A theoretical probability distribution does not exist in real life.
In the context of above statements, which of the following are correct ?
(1) I and II
(2) II and III
(3) II and IV
(4) III and IV
55. Romantic ecology is a term developed by Worster in 1977 to describe the reinforcement of the perception of
(1) Nature and wilderness having spiritual values
(2) Culture and nature having emotional spirit
(3) Forest and wildlife having complimentary relationship
(4) Ecology and environment having integral relations.
56. Match the types of validity in List – I with their description in List – II and select the correct match using the codes given below the lists :
57. When the correlation coefficient r = ± 1, then the regression lines ?
(1) Are perpendicular to each other
(2) Are parallel to each other
(3) Coincide
(4) Do not exist
58. “Making Tourism more sustainable : Guide for Policy Makers” has been published by the following international organizations in 2005 :
(1) PATA and UNDP
(2) UNESCO and WTTC
(3) UNEP and UNDP
(4) UNWTO and UNEP
59. The perspective is significant mainly because of the emergence of knowledge economy which requires highly skilled knowledge workers is
(1) Resource Based Perspective
(2) Investment Perspective
(3) Best Practice Perspective
(4) Best-fit Perspective
60. Consider the following two statements :
Assertion (A) : Payment of dividends on preference capital is not legally binding upon a firm.
Reason (R) : Failure to pay dividends on preference capital does not damage firm’s credit standing.
In the context of above statements, which one of the following is correct ?
(1) Both the statements are correct.
(2) Both the statements are incorrect.
(3) Assertion (A) is correct but Reason (R) is incorrect.
(4) Both the Statements are correct but Reason (R) is not the correct explanation of Assertion (A).
61. Assertion (A) : An ordinal scale allows to determine whether an object has more or less of a characteristic than some other object, but not how much more or less.
Reasoning (R) : An ordinal scale indicates absolute position and the magnitude of the differences between the objects.
(1) Both (A) and (R) are true, (R) is the correct explanation of (A).
(2) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(3) (A) is true but (R) is false.
(4) (A) is false but (R) is true.
62. Seven NGOs issued a declaration for social, economic and climate justice in tourism in 2011 in conjunction with the global climate change conference in Durban, South Africa.
The Declaration is entitled as
(1) Limits to Durban
(2) Last call to Durban
(3) Clarion call to Durban
(4) Summit level call to Durban
63. Choose the correct statements from the following :
I. Financial statements only consider assets and liabilities expressed in monetary terms.
II. Dividends are paid as a percentage of net profits.
III. Creditors are included in the current assets of an organization.
IV. Prices of long-term bonds are more sensitive than the prices of short term bonds to the changes in the market rates of interest.
(1) Both I and II
(2) Both II and III
(3) Both III and IV
(4) Both I and IV
64. A statistical test for a variable measured on an ordinal scale, comparing the difference in the location of two populations based on observations from two independent samples is called as
(1) Kolmogorov – Smirnov (K – S) one-sample test
(2) Man – Whitney U Test
(3) Wilcoxon Matches (pairs signed-ranks test)
(4) Cramer’s V
65. Arkbeits Kreis Tourisms and Entwicklung (AKTE) on NGO concerned with human rights issues in Tourism is located in
(1) Bangkok
(2) United Kingdom
(3) Switzerland
(4) Australia
66. Two parts are given below. In Part – I name of the monuments are given and in Part – II heritage sites are indicated. Select the heritage site where the monuments are situated :
(1) Srinagar
(2) Mewar
(3) Bijapur
(4) Mandu
67. Which amongst the following constitute the social responsibilities of business ? Use codes given below :
I. A fair and adequate rate of return on investor’s capital.
II. Fair remuneration to employees in return of wages and salaries.
III. Supplying goods of right quality to consumers
IV. Maintain healthy competition towards competitors
Codes :
(1) I, II, III
(2) II, III, IV
(3) I, II, III, IV
(4) II, III
From the following information pertaining to inventory of a company, choose the most appropriate answer for questions 68 to 70 :
Date Particulars Units Rate (Rs.)
1-3-2016 Opening inventory 100 1.75
5-3-2016 Purchased 150 1.50
12-3-2016 Purchased 300 1.60
8-3-2016 Issued 200 –
18-3-2016 Issued 250 –
68. What is the value of closing inventory using LIFO method ?
(1) Rs. 170
(2) Rs. 160
(3) Rs. 150
(4) Rs. 180
69. What is the value of closing inventory using weighted average method ?
(1) Rs. 155
(2) Rs. 160
(3) Rs. 175
(4) Rs. 185
70. What is the value of issues using FIFO method ?
(1) Rs. 770
(2) Rs. 850
(3) Rs. 580
(4) Rs. 720
Read the following passage carefully and answer the questions from 71 to 75 :
Situated in Karimganj district, Son Beel is the largest seasonal Wetland in the Northeast India and the second-largest in Asia. With hills on its east and west, and the Shingla river running through the middle, the wetland is a paradise for photographers. Son Beel’s distinctive landscape is formed by the Hizol trees, the Barringtonia acutangula, which thrive even when they are half submerged in water. In the dry winter months, Son Beel becomes a functional farmland and in the monsoon (march onwards), the land fills with water to become a lake. When there is too much rain, it overflows and the excess water is channelled through the Kakra and Kushira rivers into Bangladesh.
The Namdapha National Park, covering an area of 2,000 sq.km, is among the last great remote wilderness areas in Asia. It is situated in the beautiful valley of the Noa-Dihing river and extends into the Myanmar territory. The area lies close to the Indo-Myanmar-China tri-junction. Forests are contiguous across the international boundary with Myanmar, with several adjoining protected areas, including the recently declared Hukawng Valley Tiger Reserve. Its unique geographic location and habitat, ranging from warm tropical plains to icy Himalayan highlands, is what makes Namdapha home to species and tribal cultures that cannot be found anywhere in the world. Son Beel is also famous for its freshwater fishes.
71. Son Beel seasonal wetland which is the second-largest in Asia is situated in
(1) Nagaland
(2) Mizoram
(3) Assam
(4) Manipur
72. Name the river which runs through the middle of the Son Beel Wetland ?
(1) Kushira
(2) Shingla
(3) Brahmputra
(4) Kakra
73. Name the fish which is considered as a speciality dish
(1) Tuna fish
(2) Bhujia fish
(3) Rohu fish
(4) Jhinga fish
74. Namdapha National Park is famous for
(1) White Elephant
(2) Leopard and Tiger
(3) Wild ass
(4) Rhinoceros
75. Namdapha National Park is situated in
(1) Assam
(2) Sikkim
(3) Arunachal Pradesh
(4) Tripura
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