LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.B.A DEGREE EXAMINATION – BUSINESS ADMINISTRATION

AU 10

FIFTH SEMESTER – NOV 2006

BU 5502 – HUMAN RESOURCE MANAGEMENT

(Also equivalent to BUA 508)

 

 

Date & Time : 30-10-2006/9.00-12.00   Dept. No.                                                       Max. : 100 Marks

 

 

 

PART – A

 

Explain the following concepts in FIVE lines each                                       (10 x 2 = 20 marks)

 

1. Human Resources
2. Values
3. Attitudes
4. Personality
5. Morale
6. Informal Group
7. Grievances
8. Recruitment
9. Job satisfaction
10. Promotion

 

PART – B

Answer any FIVE questions                                                                          (5 x 8 = 40 marks)

 

1. What are the major factors that determine personality?
2. What factors contribute towards job satisfaction?
3. How will deal with conflict in an organization.
4. Should promotion be based on merit or seniority?
5. What is organizational culture?  What are the functions of Organizational culture?
6. Explain the principles of training.
7. Why is a study of Human resources important?
8. How will you deal with informal groups in an organization.

 

PART – C

 

Answer any TWO questions                                                                          (2 x 20 = 40 marks)

 

1. What is piece rate and time rate of payment?  Explain their merits and demerits.  What are the various methods of calculating and paying incentives to employees in an organization?
2. What is organizational development?  How would you go about in developing an organization?  What techniques would you use?
3. Explain any six methods of performance appraisal.

 

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