LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

           B.B.A. DEGREE EXAMINATION – BUSINESS ADMINISTRATION

AP 14

FIFTH SEMESTER – APRIL 2008

BU 5502 – HUMAN RESOURCE MANAGEMENT

 

 

 

Date : 03-05-08                  Dept. No.                                        Max. : 100 Marks

Time : 1:00 – 4:00

 

PART-A

 

Answer all the questions                                                       (10×2=20 marks)

1. Define Human Resource
2. Job Satisfaction
3. Organisational Climate
4. Grievance
5. Conflict
6. Performance appraisal
7. Attitudes
8. Human Resource Management
9. Organizational Development
10. Personality

 

PART-B

 

Answer any five questions                                                    (5×8=40 marks)

1. Briefly explain about the external sources of recruitment
2. What are the various sources of conflict in an organisation.
3. Briefly informal groups how does it benefit the organisation.
4. Briefly explain about the different types of personality.
5. Explain the role of Human Resource Management in a competitive environment.
6. Briefly explain about the different sources of grievances.
7. How does training benefit an organization.
8. Explain any five methods of performance appraisal.

 

PART-C

 

Answer any two questions                                                    (2×20=40 marks)

1. Explain the different methods of training an employee in an organisation.
2. Explain the process of selection in detail.
3. Explain the Grievance procedure in detail.

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

   B.B.A. DEGREE EXAMINATION – BUSINESS ADMINISTRATION

OA 08

FIFTH SEMESTER – November 2008

BU 5502 – HUMAN RESOURCE MANAGEMENT

 

 

 

Date : 11-11-08                     Dept. No.                                        Max. : 100 Marks

Time : 1:00 – 4:00

PART – A

Answer ALL Questions:-                                                                                           ( 10 x 2 = 20)

1. What constitutes ‘Personality’ of individuals?
2. Define ‘Values’ and what are its kinds?
3. What is recruitment?
4. What do you understand by ‘Morale’ in an organization?
5. When is an employee aggrieved?
6. What is grapevine? Is it good for an organization?
7. Can conflict be positive in an organization? Give an example.
8. What do you mean by ‘off the job training’?
9. What do you mean by job matching?
10. Explain factor comparison method of determining compensation for workers.

PART B

Answer any FIVE questions :-                                                                                     (  5 X 8 = 40 )

11. How are attitudes formed in an individual and how does it affect the performance at work?
12. Explain the relevance of 360 degree appraisal.
13. What are the learning principles that should be kept in mind while planning a training programme?
14. Explain the steps involved in a grevence proudure.

15 What are the different types of interviews and their purposes?

16. What are the causes for job dissatisfaction of employees?
17. Explain the pros and cons of ‘transfers’ in work place.
18. What are the advantages and disadvantages of promotion from with in?

PART  C

Answer any TWO questions:-                                                                                      ( 2 x 20 = 40 )

19. Discuss the various tests that may be used in a selection process.
20. Explain the various factors that go to create a positive climate in today’s organizations.
21. “Conflicts in organizations cannot be avoided but they can only be managed” Do you agree? Give reasons and explain how.

 

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