LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

M.Com. DEGREE EXAMINATION – COMMERCE

SECOND SEMESTER – APRIL 2012

CO 2813 – MODERN MANAGEMENT PRACTICE

 

 

Date : 21-04-2012             Dept. No.                                        Max. : 100 Marks

Time : 9:00 – 12:00

 

PART – A

 

Write a short note on ALL the following concepts:                                                             (10 x 2= 20)

 

1. Mission Statement
2. Technology
3. Core competence
4. Matrix Structure
5. Clan control
6. Corporate Culture
7. Garbage Can model
8. Management By Objectives (MBO)
9. Just-in-Time Operations
10. Avoidance

                                                           PART – B                                                    (5 ´ 8 = 40)

 

Answer any FIVE questions: (Answer should not exceed 2 pages each) 

11. Give a SWOT analysis of starting a printing press in Loyola College campus.
12. Describe the need for Quality of Work Life (QLW).
13. Argue the case For and Against the social involvement of business enterprises.
14. Diagramatically explain the technology life cycle and the technology dissemination pattern.
15. Explain the Hybrid and Matrix structure of organizations.
16. Briefly describe any two theories of motivation.
17. How would you build an effective team?
18. Explain the steps involved in decision making.

 

                                                                PART – C                                             (2 ´ 20 = 40)

Answer any TWO questions:  (Answers should not exceed 4-6 pages each)

19. What are the management skills and what should you do to forge a successful career?
20. Write an essay on Leadership: qualities of a leader, types of leader and Leadership Grid.
21. Explain the concepts of Customer Relationship Management (CRM), TQM and Six Sigma.

 

 

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

M.Com. DEGREE EXAMINATION – COMMERCE

FIRST SEMESTER – NOVEMBER 2012

CO 1814 – MODERN MANAGEMENT PRACTICE

 

 

Date : 07/11/2012            Dept. No.                                        Max. : 100 Marks

Time : 1:00 – 4:00

SECTION – A

Answer ALL Questions:                                                                                                                 (10 x 2= 20)

 

1. Explain the factors that affect ‘span of control.’
2. Differentiate ‘routines’ from ‘procedures’.
3. Enumerate the sources of ethical standards in business.
4. What is TQM?
5. Are Indian Business Leaders good enough?
6. What is a Virtual Organisation?
7. What makes a ‘group’ grow into a ‘team’?
8. Given an opportunity, is it right for a business to maximize profits?
9. Identify any two differences between Chinese and Western Management Styles.
10. Why is it important to ‘Describe’ than ‘Evaluate’ while developing people?

SECTION – B

Answer any FIVE questions:                                                                                                        (5 x 8 = 40)

 

11. Is ‘Change’ constant in a Business Environment? Explain, keeping in mind Virginia Satir’s

Model of ‘Change’

12. Differentiate ‘Transactional Leaders’ from ‘Transformational Leaders.’
13. Explain the BCG Matrix. Describe its utility to an Organisation’s strategy framework.
14. Comment on any TWO phases of the ‘Hawthorne Experiment.’
15. Can Modern Management be used as a tool to establish Equity and Quality of Life in the

world?

16. What are the successful strategies adopted by a ‘responsive organisation’?
17. How will Job-enrichment result in ‘Motivation’ for employees?
18. What are the usual conflicting situations that occur in a team? How are they managed?

 

SECTION – C

Answer any TWO questions:                                                                                                        (2 x 20 = 40)

 

19. What are the fundamentals of Organizing? Explain with examples how delegation is good

and can save money and time, help in building skills, and motivate people.

20. Critically analyse Herzberg and Maslow’s theories on Motivation. Are they both relevant

in Modern times?

21. A) Critically evaluate Henry Mintsberg’s ideas on ‘Roles of Managers’ in the Indian

context. B) Why is 6-Sigma and ISO certification critical in Modern Businesses?

 

 

 

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