LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.Com.

HO 01

DEGREE EXAMINATION –CORPORATE SECRETARYSHIP

FIRST SEMESTER – APRIL 2007

BC 1500 / CR 1501 – BUSINESS MANAGEMENT

 

 

Date & Time: 25/04/2007 / 1:00 – 4:00          Dept. No.                                                     Max. : 100 Marks

 

 

 

 

SECTION – A

 

Answer all the questions:                                                                   (10 x 2 = 20 marks)

 

1. What is meant by an organization chart?
2. Define M.B.O.
3. With two examples give the meaning of off the job training.
4. What is ZBB?
5. What is meant by scalar chain of command?
6. What is the implication of illumination experiments?
7. Give any two differences between delegation and decentralization.
8. What is span of control?
9. List down the steps in communication process.
10. Bring out two differences between policies and procedures.

 

SECTION – B

Answer any five questions:                                                                (5 x 8 = 40 marks)

 

11. Why is delegation not accepted by subordinates?
12. What are the various sources of recruitment.                                                       13.  Compare and contrast contributions of F.W.Taylor and H. Fayol to management.
13. Explain the various principles of Direction.
14. Define control.  Explain its process.
15.   Explain the principles of a good organization.
16. Define coordination. Explain the techniques of coordination.
17. Define decision making. Explain the various types of decisions.

 

SECTION – C

 

Answer any two questions                                                                 (2 x 20 = 40 marks)

 

19. Define planning. Assess its role in management. Explain its process.
20. Explain the principles of management with suitable examples.
21. What are the various styles of leadership? What are the qualities of a successful leader?

 

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