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Loyola College B.B.A. Business Administration April 2008 Business Communication Question Paper PDF Download

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.B.A. DEGREE EXAMINATION – BUSINESS ADMINISTRATION

AP 5

 

THIRD SEMESTER – APRIL 2008

BU 3203 – BUSINESS COMMUNICATION

 

 

 

Date : 05/05/2008                Dept. No.                                        Max. : 100 Marks

Time : 1:00 – 4:00

PART – A

Answer all the following.                                                                              10 x 2 = 20

  1. Define Communication.
  2. Bring out the meaning for Status Consciousness.
  3. Write a short note on memo.
  4. What is a Testimonial?
  5. How do you define Solicited Enquiry?
  6. Define Circular?
  7. Write short note on Bill of Lading?
  8. What do you mean by Office Note?
  9. What is a Report?
  10. What do you mean by Minutes?

 

PART – B

Answer any FIVE of the following.                                                             5 x 8 = 40

 

  1. A customer bought from you a pen manufactured by you. He claims that the pen does not

write well and wants his money back. Write a letter to him refusing his claim.

  1. What details do you think should be given in a Letter of Appointment?
  2. Mention any four important points that should be kept in mind while drafting an Offer.
  3. Draft a circular letter announcing the retirement of a partner of your firm.
  4. Your agent in Karnataka has not been able to push the sales of the Queen pens

manufactured by you. Write a letter to him terminating his agency.

  1. Draft an office order asking the employees not to use the office telephone for personal

purpose.

  1. What do you mean by Direct Mail Advertising? Discuss important sales increasing

techniques in Direct Mail Advertising.

  1. What is an Order Form? Write important guidelines for drafting replies to

defective/incomplete orders.

 

PART – C

Answer any two of the following                                                                2 x 20 = 40

 

  1. Draft an application along with detailed resume for the post of lady Secretary of a large public limited company
  2. What are the various techniques employed for the Selection Interviews? Do you think it is

necessary for the interviewer also to prepare for the interview? What kind of preparation

would you recommend for him?

  1. You have received a large first order from a customer. Write a letter thanking him and

asking him to furnish you the names of his bankers and trade references

 

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Loyola College B.B.A. Business Administration April 2009 Business Communication Question Paper PDF Download

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     LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.B.A. DEGREE EXAMINATION – BUSINESS ADMINISTRATION

KP 04

SECOND SEMESTER – April 2009

CO 2105 – BUSINESS COMMUNICATION

 

 

 

Date & Time: 25/04/2009 / 1:00 – 4:00  Dept. No.                                                    Max. : 100 Marks

 

 

PART A

Answer all Questions                                                  (10 x 2 = 20)

  1. What are the different forms of oral communication?
  2. Mention any four advantages of writing circular letter?
  3. What is a “Bank Reference”?
  4. What do you mean by solicited and unsolicited enquiry?
  5. What are the psychological barriers to effective communication?
  6. Mention any four factors that can give rise to complaints?
  7. What is a “Trade Enquiry”?
  8. What do you mean by “appropriateness” in a business letter?
  9. What is the importance of mentioning reference in an application letter?
  10. How is a press release different from an advertisement?

PART B                    

Answer any Five of the following                              (5 x 8 = 40 )

  1. Why is it necessary for a businessman to make use of a combination of the various Medias to communication?
  2. Mention any five important points that should be kept in mind while drafting replies to defective/incomplete order?
  3. Your college organized a Blood Donation camp in which over 500 students as well as some professors donated blood. Prepare a suitable press release on the occasion.
  4. Write a note on the function of a business letter?
  5. “ The function of a collection letter is not merely to collect due, but to collect them painlessly”- Discuss
  6. Acknowledge an order for 500 dozen of “power” brand washing soap cakes, rejecting that you cannot supply them as you have discontinued production of that brand?
  7. M&M bros, Chennai received from Perfect plastic products, Mumbai, plastic bags in damaged conditions. Write on behalf of M&M bros a letter of complaints to Perfect plastic products, asking for replacement of the bags.
  8. Write a short note on “Qualities of a good report”?

           

PART C

Answer any Two of the following                              (2 x 20 = 40)

 

  1. Draft letters from the following particulars:
  2. Spencer’s company, who has received from his suppliers, Khan Bros, a reminder for the payment of an overdue account informs them that he will make payment in full only when his claim against them in respect of a previous bill is adjusted.
  3. Khan bros in their replay, explains their position in the matter

 

  1. a) Draft a circular announcing the retirement of a partner of your firm
  2. Draft a sales letter to promote the sale of Natural calamity insurance policy
  3. Western Trading transportation company Chennai, requires a Business Development Manager. The person they are looking for must be able to plan for and produce tangible results in business growth. He must have good command over spoken and written English and Tamil. Draft a suitable application for appointment incorporating your resume.

 

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Loyola College B.B.A. Business Administration April 2012 Business Communication Question Paper PDF Download

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.B.A. DEGREE EXAMINATION – BUSINESS ADMIN.

SECOND SEMESTER – APRIL 2012

CO 2105 – BUSINESS COMMUNICATION

 

 

 

Date : 23-04-2012              Dept. No.                                        Max. : 100 Marks

Time : 9:00 – 12:00

Section A

Answer all Questions:                                                                      (10X2 = 20)

  1. What kind of questions should a candidate is asked during a selection interview?
  2. How is the meeting of a committee different from a conference?
  3. How should a speaker plan at the beginning of his speech?
  4. How is a press release different from a advertisement?
  5. What do you meant by classified advertisement?
  6. Why is it important to circulate agenda among the members in advance?
  7. Mention at least three important characterizes of a good report.
  8. Why is it preferable to personalize message of sympathy?
  9. In what respect is an application letter similar to a sales letter?
  10. Mention any three P’s that a sales correspondence must know.

Section B

Answer any five Questions:                                                                (5X8 = 40)

  1. “The techniques of writing collection letters will vary with the character of the debtor and the circumstances” – discuss.
  2. “A tactfully written letter of complaint will also bring a proper adjustment” – Illustrate the truth of this statement.
  3. Write to HSBS bank, Mumbai to make enquirers about the credit standing of Ms Vasanth Mumbai, for a sum of Rs 25 crores.
  4. “Listening is an art and Science” Support your agreement with valid reasons.
  5. What is e- mail? Describe its advantages and disadvantages.
  6. How would you prepare to conduct a successful video- conferencing?
  7. Draft a report of Ford Company to start welfare centers for its employees. The personnel officer has been asked to make a report.
  8. What are the socio psychological barriers to communication?

Section C

Answer any two Questions:                                                              (2×20 = 40)

  1. Draft the agenda and minutes of the board of directors of Nokia Company, at which the following items were taken up: a) new Models b) customer service centers c) discount and offers e) competitive price d) any other business matters.
  2. Why do you think most of the committees prove to be unproductive? How can the meetings of the various committees be made successful?
  3. Draft an application letter for the post of “Business Development Officer” in The Taj Hotel, Chennai.

 

 

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Loyola College B.A. English April 2011 Business Communication Question Paper PDF Download

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.A. DEGREE EXAMINATION – ENGLISH LITERATURE

FOURTH SEMESTER – APRIL 2011

EL 4203 – BUSINESS COMMUNICATION

 

 

 

Date : 05-04-2011              Dept. No.                                        Max. : 100 Marks

Time : 1:00 – 4:00

 

  1. Place the Stress marks (‘) on the words given below: (5*1=5) marks

 

  1. Denomination
  2. Malformation
  3. Duty Free
  4. Dust jacket
  5. Ex Serviceman

 

 

  1. Identify the Indianisms and rewrite in correct English. (5*1=5) marks

 

  1. I will do my level best.
  2. At the earliest convenience.
  3. You can do one thing etc.
  4. Thanking you in anticipation.
  5. Please do the needful.

 

  • State, with reasons in brief, whether the following statements are correct or incorrect. (5*1=5)               
  1. An interviewee has to perform background research about the organization and the post he is applying for.
  2. Eye contact does not play an important role in non-verbal communication.
  3. The sender originates the process of communication.
  4. A business letter should not stimulate the recipient to act promptly.
  5. A memo is often described as the workhorse of business communication.

 

  1. Answer any five of the following questions in about 100 words each. (5*5=25)
  2. Write a short note on ‘Memo’ and its features.
  3. Describe ‘Report writing’ and its features.
  4. Explain ‘cohesion’ and ‘register.’
  5. Attempt short notes on ‘Role Play’.
  6. What do you understand by ‘Telephone Etiquettes’?
  7. Differentiate between ‘Skimming ‘and ‘Scanning’.
  8. Write down the features of ‘Close study’ and ‘proof Reading.’
  9. Describe ‘Fixation’ and ‘Regression.’

 

 

 

  1. Read the following advertisement and prepare your resume in response to the same. 10 marks.
Medical representatives wanted for Nandini Pharmaceutical Company. Interested persons may send their C.V. within a week from the date of this advertisement.   Nandhini Pharmaceutical, 17, Sterling road, Nungambakkam, Chennai-600 34, Tamilnadu, India.

 

 

 

 

 

 

 

 

 

  1. Write a letter of application to ‘The Hindu’ in response to their advertisement for the post of

sub-editor.                                                                                                                         10 marks

 

VII. Prepare the minutes of the following meeting:                                                                 10 marks

 

You are the secretary of the Loyola College students’ Union. The Union conducted a meeting on 1 March 2011, regarding the upcoming college sports day.  Write down the minutes for the same.

 

VIII. Imagine yourself as the leader of the group comprising of five members (A, B, C, D, & E).   Write down the manner in which, you would conduct group discussion on the topic:                            10 marks

“Corruption in Indian Politics.”   (or)   “The effects of Globalization.”

 

Ix. Write an essay on any two of the following in about 300 words.                                   (2*10=20) marks

  1. The importance of non-verbal communication in Business world.
  2. The seven C’S of Business Communication.
  3. Privatization of Education.
  4. The Influence of Advertisements on our daily lives.

Preparing oneself to attend a job Interview.

 

 

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Loyola College B.A. English April 2012 Business Communication Question Paper PDF Download

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.A. DEGREE EXAMINATION – ENGLISH LITERATURE

FOURTH SEMESTER – APRIL 2012

EL 4203 / 4200 – BUSINESS COMMUNICATION

 

 

 

Date : 19-04-2012              Dept. No.                                        Max. : 100 Marks

Time : 9:00 – 12:00

 

  1. Place the stress marks (‘) on the words given below:                                                             5 × 1 = 5

 

  1. cassette
  2. Photographer
  3. Machine
  4. Evolution
  5. Professor

 

  1. Identify the Indianisms and rewrite in correct English:                                  5 × 1 = 5

 

  1. Can you please prepone the meeting to 3.00 p.m?
  2. Please send the letter at the earliest convenience.
  3. I just now only returned back from Bangalore.
  4. Please put your sign on the bottom of each page.
  5. The senior members cope up with the growing demands of the office.

 

III. State with reasons in brief, whether the following statements are correct or incorrect:    5 × 1 = 5

 

  1. Language is primarily written, not spoken.
  2. Neutral accent is popular in England.
  3. Group discussions are conducted only for the purpose of job selection.
  4. Analytical reports are investigations based on scientific method of constructing and providing hypotheses.
  5. Coherence and cohesion are significant aspects in written communication.

 

  1. Answer any five (5) of the following questions (in 100 words):                                5 × 5 = 25

 

  1. Write short note on ‘noise’ in the process of communication.
  2. List all the diphthongs in English with examples.
  3. Elicit the difference between minutes and report writing.
  4. Describe fixation and regression
  5. Discuss the classification of reports
  6. Explain various guidelines to overcome communication barriers
  7. Attempt a short note on ‘condensed writing in business communication.
  8. ‘Speech is less organized and more arbitrary than writing’.  Defend your answer.

 

 

 

                                                    Notice

The General Body meeting of the trade union will be held at 6 p.m in N.S.K. auditorium on 25th April 2012.

All the members are asked to attend the meeting without fail.

Secretary
  1. Read the following and prepare the minutes:                            10                                        

 

 

 

 

 

 

 

Agenda

 

  1. Minutes of the previous GB meeting.
  2. President’s address
  3. Discussion of the proposed strike
  4. Any other matter.

Imagine the meeting was conducted as per the notice and agenda. Write down the minutes for the same.

 

  1. Read the following advertisement and prepare your resume (CV) in response to the same 10

 

 

A reputed Concern requires a male/ female personal secretary.

Qualification:  Any Degree. Age: below 30 years with English fluency & willing to travel abroad. Eligible candidates come with CV on 17th Saturday between 10.00 and 6.00 @ 25/3 Vedantadesikar Salai, Mylapore  Chennai 4.

 

VII.     Imagine that a C.E.O of a furniture manufacture Company contacts the advertiser in an

            advertizing   firm to know more details  so that his company may set up a show room in

            Guindy.

 

Write a conversation between the C.E.O and the advertiser                                                              10

 

VIII.    Write a letter of application to “The recruitment  board of Infosys” in response to their

           advertisement for the post of Managing Director                                                                     10

 

  1. Write an easy on any Two of the following in 300 words each:                               2 × 10 =20

 

  1. The difference between written and spoken communication
  2. What is the significance of “listening” in business context? Describe the different types of listening.
  3. Imagine you and your friends have developed a technology that converts domestic waste into domestic fuel energy, which is eco friendly. Write a proposal to the Director of the Research Centre at IIT Chennai, requesting fund for the further research on ‘domestic fuel energy’.
  4. The AIDA formula is the most effective strategy used by the sales executives: Discuss.
  5. Listening, reading, writing and speaking are the integral aspects in business communication – Discuss.

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