LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.B.A DEGREE EXAMINATION – BUSINESS ADMINISTRATION

AU 10

FIFTH SEMESTER – NOV 2006

BU 5502 – HUMAN RESOURCE MANAGEMENT

(Also equivalent to BUA 508)

 

 

Date & Time : 30-10-2006/9.00-12.00   Dept. No.                                                       Max. : 100 Marks

 

 

 

PART – A

 

Explain the following concepts in FIVE lines each                                       (10 x 2 = 20 marks)

 

1. Human Resources
2. Values
3. Attitudes
4. Personality
5. Morale
6. Informal Group
7. Grievances
8. Recruitment
9. Job satisfaction
10. Promotion

 

PART – B

Answer any FIVE questions                                                                          (5 x 8 = 40 marks)

 

1. What are the major factors that determine personality?
2. What factors contribute towards job satisfaction?
3. How will deal with conflict in an organization.
4. Should promotion be based on merit or seniority?
5. What is organizational culture?  What are the functions of Organizational culture?
6. Explain the principles of training.
7. Why is a study of Human resources important?
8. How will you deal with informal groups in an organization.

 

PART – C

 

Answer any TWO questions                                                                          (2 x 20 = 40 marks)

 

1. What is piece rate and time rate of payment?  Explain their merits and demerits.  What are the various methods of calculating and paying incentives to employees in an organization?
2. What is organizational development?  How would you go about in developing an organization?  What techniques would you use?
3. Explain any six methods of performance appraisal.

 

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

B.B.A.

MS 18

DEGREE EXAMINATION –BUSINESS ADMINISTRATION

FIFTH SEMESTER – APRIL 2007

BU 5502 – HUMAN RESOURCE MANAGEMENT

 

 

Date & Time: 30/04/2007 / 1:00 – 4:00          Dept. No.                                                     Max. : 100 Marks

 

 

PART – A

 

Explain the following concepts in FIVE lines each                                       (10 x 2 = 20 marks)

 

1. Conflict
2. Organizational Climate
3. Selection
4. Change agent
5. Grievances
6. Organizational goals
7. Reward and compensation
8. Job satisfaction
9. Development
10. Values

PART – B

 

Answer any FIVE questions                                                                          (5 x 8 = 40 marks)

 

1. What would you do to improve morale in an organization
2. Explain the different kinds of personalities.
3. What will you do to bring about organizational change?  How would you over come resistance to change?
4. What are the various methods you will employ in order to deal with conflict?
5. What are wages and salaries administration?  State its objectives
6. Explain the characteristics of Human resource management.
7. State the objectives of recruitment.
8. How will you settle grievances in an organization?

 

PART – C

 

Answer any TWO questions                                                                          (2 x 20 = 40 marks)

19. Explain the steps involved in the selection process

1. Explain the any six major methods of training managers in an organization
2. Explain any six methods of performance appraisals.

 

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

           B.B.A. DEGREE EXAMINATION – BUSINESS ADMINISTRATION

AP 14

FIFTH SEMESTER – APRIL 2008

BU 5502 – HUMAN RESOURCE MANAGEMENT

 

 

 

Date : 03-05-08                  Dept. No.                                        Max. : 100 Marks

Time : 1:00 – 4:00

 

PART-A

 

Answer all the questions                                                       (10×2=20 marks)

1. Define Human Resource
2. Job Satisfaction
3. Organisational Climate
4. Grievance
5. Conflict
6. Performance appraisal
7. Attitudes
8. Human Resource Management
9. Organizational Development
10. Personality

 

PART-B

 

Answer any five questions                                                    (5×8=40 marks)

1. Briefly explain about the external sources of recruitment
2. What are the various sources of conflict in an organisation.
3. Briefly informal groups how does it benefit the organisation.
4. Briefly explain about the different types of personality.
5. Explain the role of Human Resource Management in a competitive environment.
6. Briefly explain about the different sources of grievances.
7. How does training benefit an organization.
8. Explain any five methods of performance appraisal.

 

PART-C

 

Answer any two questions                                                    (2×20=40 marks)

1. Explain the different methods of training an employee in an organisation.
2. Explain the process of selection in detail.
3. Explain the Grievance procedure in detail.

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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

   B.B.A. DEGREE EXAMINATION – BUSINESS ADMINISTRATION

OA 08

FIFTH SEMESTER – November 2008

BU 5502 – HUMAN RESOURCE MANAGEMENT

 

 

 

Date : 11-11-08                     Dept. No.                                        Max. : 100 Marks

Time : 1:00 – 4:00

PART – A

Answer ALL Questions:-                                                                                           ( 10 x 2 = 20)

1. What constitutes ‘Personality’ of individuals?
2. Define ‘Values’ and what are its kinds?
3. What is recruitment?
4. What do you understand by ‘Morale’ in an organization?
5. When is an employee aggrieved?
6. What is grapevine? Is it good for an organization?
7. Can conflict be positive in an organization? Give an example.
8. What do you mean by ‘off the job training’?
9. What do you mean by job matching?
10. Explain factor comparison method of determining compensation for workers.

PART B

Answer any FIVE questions :-                                                                                     (  5 X 8 = 40 )

11. How are attitudes formed in an individual and how does it affect the performance at work?
12. Explain the relevance of 360 degree appraisal.
13. What are the learning principles that should be kept in mind while planning a training programme?
14. Explain the steps involved in a grevence proudure.

15 What are the different types of interviews and their purposes?

16. What are the causes for job dissatisfaction of employees?
17. Explain the pros and cons of ‘transfers’ in work place.
18. What are the advantages and disadvantages of promotion from with in?

PART  C

Answer any TWO questions:-                                                                                      ( 2 x 20 = 40 )

19. Discuss the various tests that may be used in a selection process.
20. Explain the various factors that go to create a positive climate in today’s organizations.
21. “Conflicts in organizations cannot be avoided but they can only be managed” Do you agree? Give reasons and explain how.

 

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